Frequently Asked Questions
Q. "Our toilet is a San Raphael #K-3394 but I don't see any parts diagragm for it. Are you able to provide parts for this model?"
A. The San Raphael models K-3394 and K-3094 are pressure assist toilets. Pressure assist toilets have a separate pressure (inner) tank within the cosmetic outer porcelain tank. The pressure assist inner tanks are completely sealed. When the inner pressure tank begins to fill with water, the trapped air inside the pressure tank gets compressed. So, when activated, the pressure-assist action pushes the water out of the tank forcefully into the bowl, effectively pushing the contents of the bowl out through the S-shaped trap. However, any tank involving pressure can fail and due to safety concerns with pressure assist toilets, we choose not to offer these types of toilets nor do we offer parts for these models. There are many toilet models that were offered as both "pressure assist" and "non-pressure assist" and we offer parts for the "non-pressure assist" models.
Q. "Why do the 84503 and 84499 come with two flush valve gaskets? Don't you only need one gasket for installation?"
A. These repair kits include two slightly different flush valve gaskets so they can be used to repair a variety of toilet models. In the case of the San Raphael, the larger gasket is used when replacing the flush valve for the 3397, while the smaller gasket works perfectly for the 3395.
Q. "How do I adjust the water level for the 84499 conversion kit?"
A. As with any conversion or "will fit" replacement kit, you might need to make slight adjustments for the unit to function exactly like your original valve did. For the 84499 fill valve, you simply turn the adjustment screw counterclockwise to raise the water lever or clockwise to lower the water level. You may need to flush the toilet and keep turning either way until the water level in the tank matches the line on the flush valve overflow tube. If you're not sure where to find the adjustment screw or water level, view our handy parts diagram.
Q. "How do I install the Fluidmaster 747 Fill Valve Service Kit?"
A. To install the Fluidmaster 747 Fill Valve Service Kit, you need to first turn the water supply to the toilet off. Using your fingers, turn the cap (usually blue but not always) connected to the copper riser tube a quarter of a turn counterclockwise to release the cap from the float assembly. A wrench should not be required. Once the cap is disconnected from the tabs keeping it in place, pull the float assembly straight off. Align the replacement Fluidmaster 747 fill valve service kit (float assembly) up and push it back into the cap and turn the cap clockwise a quarter of a turn until it tightens onto the tabs on the float assembly (fill valve service kit). Turn your water back on and check for leaks.