How Can We Assist You Today?

Do you have general questions about our policies and who we are?

Please view our FAQs page for answers to many frequently asked questions about our company and policies. If you have questions about a specific product, please check the FAQs at the bottom of that product page or contact us for further assistance. If you'd like to learn more about the® team, visit our welcome page.

Are you having trouble placing an order?

Learn about the different ways you can order a product from us and what payment methods we accept.

Are you looking for shipping information?

You can view our standard shipping rates and policies, learn more about 2nd day air service and freight shipments, or look up USPS postal rates to help you determine which shipping method is right for you.

Find information on when we ship and estimated transit times, plus where we ship from and shipping confirmation information, if needed.

Some shipments may require a signature for delivery; you can find more information on our page.

Please note: At this time, we ship ONLY to the United States and its territories. We do not ship to Canada.

Do you need to know more about our return policy?

Please read our return policy prior to contacting us about a return. If you have already read our policy and need to request an RGA number, please view me.

Are you concerned about your privacy or security with us?

We do everything possible to protect your personal information when you shop with us. Please feel free to view our privacy policy to learn more about how we keep your information safe.

Do you need help with a specific plumbing project, or have questions about plumbing issues or terms?

We are pleased to offer a wide variety of tutorials and step-by-step instructions covering all kinds of plumbing projects, from installing a sink to changing a water heater anode rod and everything in between. We also provide helpful information, including product buying guides, tips for maintaining your plumbing, and how to get the most out of your purchase - as well as a handy dictionary covering commonly used plumbing terms, acronyms, and abbreviations.

Didn't see what you were looking for here or on our other resource pages?

Please contact us and our stellar customer service team will be happy to help you.

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