Frequently Asked Questions
Q. "I live in AK/HI; how will my package be shipped, and how is shipping calculated?"
A. Some orders shipping to Alaska or Hawaii can be shipped via standard delivery; most can only be shipped via 2nd Day Shipping or, in some cases, U.S. Mail only. US Mail shipments to AK/HI are charged the flat rates listed above OR by our Standard Flat Rate based on order total (whichever is higher).
Q. "What if I want my order shipped via US Mail?"
A. If you specifically ask to have your order sent by U.S. Mail, your shipping charges will be determined by the flat rates listed above OR by our Standard Flat Rate based on order total (whichever is higher).
Exception: Items that ship direct from a supplier that does not use USPS will need to ship to our warehouse first and then ship via USPS from us. Shipping and handling charges will be calculated and forwarded to you for your approval before your order can be processed.
Q. "Will a signature be required for my delivery?"
A. PayPal orders that have an order total of $750 or more must be signed for at the time of delivery; others may be determined by the shipper or carrier at their discretion.
Q. "How do you ship your products?"
A. We prefer to use standard shipping carriers such as UPS or FedEx, because we can track where your shipment is at any time and both UPS and FedEx pick up daily (Monday - Friday,
excluding holidays) at our facility. For some U.S. Postal Service deliveries, we must go through a lengthy Post Office drop off-process; labor is much higher for us to ship by U.S. Mail (for packages that weigh more than two pounds and/or require customs forms), so shipping via US Mail may cost more than Standard Delivery. For those that choose U.S. Mail, it is not our intent to make additional "profit" from the shipping charges that are assessed for the requested U.S. Mail service. We hope that you recognize that we want to please you and will ship by U.S. Mail if that is what you prefer, but we have additional labor costs when we have to go to the post office.
Q. "I am only ordering a small item - how will it ship?"
A. Please note that if your order is very small, low priced and/or lightweight (weighing less than one pound), we may choose to ship your package by U.S. Mail instead, even if you select Standard Delivery. In nearly all cases you will be paying more for shipping charges if you choose USPS (U.S. mail) compared to Standard Delivery. We much prefer shipping by UPS or FedEx compared to USPS. We do get receipts for delivery from the USPS but we are unable to track where your package is exactly at all times with USPS.