Frequently Asked Questions
Q. "It says mounting hardware isn't included. What kind of mounting hardware do I need for these products?"
A. The safety bars featured here should only be installed in areas where the mounting surface is structurally sound, and must be secured with fasteners appropriate to the structural material of the wall. Each fastener must have a retention force rating for the maximum weight capacity of the product you've chosen (see product specifications for this information). Inspect, or have inspected (and tighten if neccessary) the screws on a monthly basis. If you are not equipped to undertake the outlined work we recommend that you have your product installed by a qualified contractor.
Q. "I noticed there are assistance levels on these products, can you tell me which number means what, etc.?"
A.The levels are....
Assistance Level 1: Minimal - I can stand up or transfer on my own, but need some support for safety. I may use a cane and/or a walker on occasion.
Assistance Level 2: Moderate - I require firm or solid support to be able to complete standing or transfers. I may use a cane and/or a walker on occasion. I occasionally use a scooter on days where I'm feeling a bit tired.
Assistance Level 3: Maximum - I am not able to perform standing and transferring without assistance. I require leaning & resting support. I depend on my walkers / wheelchair to get around.
Assistance Level 4: Powered Assistance - I require the use of a mechanical lift or powered device to safely perform transfers. I will apply most, if not all, of my body weight on the transfer aide. I use a wheelchair / scooter to get around.
Q. "What causes mobility to become an issue?"
A. The causes of impaired mobility can range from body changes due to aging, to rehabilitation following an accident or stroke, to increased symptoms of conditions such as multiple sclerosis. Any sort of restricted movement can affect the activities of daily living, which may not only be frustrating, but can potentially make "normal" activities feel unsafe. The major goal of adding transfer bars and other assistive devices is to maintain functional ability, and ensure a safe environment, no matter the cause of the decreased mobility.
Q. "I see you're offering a back rest for toilets. What's wrong with simply leaning against the tank?"
A. The toilet tank is simply not designed for persons to lean against. This can cause undue stress on the porcelain between the tank and bowl connections, resulting in a broken tank and a great big mess! If you or a loved one wishes to lean, the backrest we offer is designed as a sturdy grab bar with a nice pad. This is far more comfortable and safe than resting against cold porcelain, and makes a good hand hold as well!.