"I placed an order on 2/24/10...and it arrived in my mailbox on 2/26/10! I have never received an on-line order so quickly. Also, the e-mail that was generated when I submitted my order was easy to read and understand and had large clear letters. I loved the tracking link also. I will definitely order from this company in the future. Keep up the great service. This is what makes you stand out from the competition."
- Debra Audette, Webster, Massachusetts 01570
"Easy to select products. Diagram of the parts that I need are fantastic. I'll be back in the future! Thanks!!"
- Brad Dotson, Raleigh, North Carolina 27603
"Well after I wasted a lot of time at Home Depot, Lowes, and several local hardware stores with no result, I sent my order to you. Guess what -- the part I received from you was PERFECT. Exact fit and color."
- Daniel Ison, Harrison, Ohio 45030-9747
Please note that every customer testimonial shown on our pages has given us written permission to quote them. Our customer's privacy is very important to us, and we will never give, share or sell contact information or e-mail addresses to anyone!
Q. "My water leaks from drain hole and/or air vent in stem screw when the hydrant is on. What might be the problem?"
A.Your plunger (50250) may be damaged and need to be replaced. You can purchase that part on our site by clicking here.
Q. "My hydrant will not shut off. What should I do if water leaks out the nozzle or leaks from drain hole when the hydrant is off?"
A.If this is a new installation, most likely there is debris or an obstruction in the seat. Try removing the rod assembly, inspecting the plunger for damage and flush the casing before reassembling.
Q. "Why does the hydrant not drain when it is shut off?"
A.The drain hole cavity in casting and/or air vent hole in the stem screw may be blocked with insect nests or other debris. Use a stiff wire to clear any obstructions.
Q. "Water does not flow in my hydrant when it is on, what should I do?"
A.The vacuum breaker may be obstructed or damaged. Remove the vacuum breaker and check to see if the hydrant flows water with the vacuum breaker removed. Inspect the vacuum breaker for obstructions or damage. If the hydrant still does not flow water with the vacuum breaker removed, remove the rod assembly and turn on the water supply to flush the casing.
Q. "How do I remove the operating rod?"
A.To remove the operating rod from the hydrant, shut off the water supply. Turn the stem counterclockwise to the full open position. Remove the head nut and stem screw. Remove the "C" washer from the stem screw and thread the stem screw back in the operating rod one or two turns. Use a pry bar to pry under the ledge of the stem screw, against the face of the hydrant, to pull the rod out of the hydrant. A damaged plunger may require a significant force to pull the rod free. Once the rod is out of the hydrant, inspect and/or replace the plunger, which is threaded on the rod. If the plunger rubber has come off the insert and is stuck inside the hydrant, a special plunger removal tool is available on loan from Woodford.
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