Frequently Asked Questions
Q. "Is the scale inhibitor system's active ingredient safe?"
A. Yes! All ingredients used are 100% pure food grade materials, are safe for ingestion by humans, animals, and plants, and do not build up in waste water. The organic phosphates used are approved by the USDA and meet purity requirements as a food additive by the World Health Organization.
Q. "Will these scale inhibitor systems change the taste or odor of water?"
A. No. The active ingredient is colorless, tasteless, and odorless when used as recommended.
Q. "Will these scale inhibitors prolong the life of my plumbing?"
A. These scale inhibitors will help reduce scale build-up and corrosion of pipes and therefore extend the life of your hot water system.
Q. "Do I install the hot water scale inhibitor before or after the water heater?"
A. It should be installed before the water heater somewhere on the cold water line leading to the water heater.
Q. "Can I install this scale inhibitor upside down?"
A. This scale inhibitor can be installed in any direction with the filter pointing in any direction as long as the water flow direction is correct and the system has suitable pressure to function properly. Please note, the manufacturer recommends that the filter be supported if the Venturi tee is not installed horizontally with the filter outlet pointing downward. Also, if the Venturi tee is not installed horizontally with the filter outlet pointing downward, it may be more difficult to catch the remaining water in the line when replacing the cartridge. As always, please consult with a trusted local professional if you are at all unsure about correctly installing this scale inhibitor.
Q. "Does the hot water heater scale inhibitor have to be used only on a hot water heater, or can it be used for any plumbing system?"
A. The "hot water" scale inhibitor can be used on most potable water plumbing systems. However, more water is typically used through cold water systems and the phosphate in the hot water scale inhibitor would be used up much more quickly. For cold water applications we suggest you consider the "cold water" scale inhibitor as it contains quite a bit more food grade phosphate crystals. The hot water heater scale inhibitor is designed to work with most hot water systems including boilers and tankless or tank-type (gas or electric) water heaters.
Q. "What is siliphos?"
A. Siliphos is a water treatment compound; a glass-like Polyphosphate containing Sodium, Calcium Magnesium and Silicate, formulated specifically for the treatment of water problems and to prevent the build-up of scale in plumbing.
Q. "What does the Venturi Tee do?"
A. Inside the Venture Tee is a 90° angled port that is connected into the tee side port that attaches onto the scale inhibitor cartridge. The tee side port only has a very small hole leading into the cartridge. There are arrows on the tee to denote water flow direction. As water flows correctly through the tee towards the angle port, and passes by the angle port out through the outlet port, a vacuum is created. This vacuum allows the media to be pulled up (siphoned) through the angle port and into the water flow. The siliphos media is then dissolved into the water.
Q. "I'm hearing a lot about lead-free these days. What does that have to do with plumbing products and how does the new lead-free legislation affect me?"
A. Basically, the laws implemented Jan. 1st, 2014 require plumbing products that come in contact with drinking water to be "essentially lead free" (less than 0.25% weighted average). For further information about how the law determines what is "lead free", rules regarding which plumbing products must be "lead free", and who these laws will affect, please click here.