Frequently Asked Questions
Q. "How do I know if my water is acidic?"
A. The telltale signs of acidic water (if you have copper pipe) are blue or green stains in the bottom of your sink or tub. If these appear or if you suspect you have acidic water, then a simple pH test will tell you whether your water is acidic or not. You can get a pH test kit at most any pool supply store. If your water has a pH of less then 7 then it is considered acidic and should be treated.
Q. "How do acid neutralizers increase the pH level?"
A. Acid neutralizers operate by passing the acidic water through either the calcite or Corosex mediums which are dissolved into the water balancing out the pH level.
Q. "Why does the acid neutralizer increase hardness?"
A. A calcite system uses crushed and screened white marble limestone which is dissolved in the water to neutralize acidic water. The dissolved limestone in the water is responsible for the increase in hardness. A Corosex system uses reactive Magnesium oxide which, like calcite, is dissolved in the water.
Q. "How easy is it to install one of the acid neutralizers?"
A. For a handy person generally it isn't too hard. You do need access to a drain and you should place the acid neutralizer in a place near your main water line. We have an instructions page that you can read and that will help you determine if you can install it.
Q. "Ok, I tested my water and it has a pH of less then 5.5 what can I do?"
A. There are other methods that must be considered such as a chemical metering pump to feed a liquid solution of soda ash or sodium hydroxide into the water system. It would be best to contact a local water treatment company for this type of system. Due to liability potential (and keeping our customer satisfaction above 99%) we do not offer systems for a pH of less than 5.5..
Q. "My water has a pH of over 9. Do you offer systems that can reduce my pH to near 7?"
A. Sorry but that type of system can be very complex (such as adding white vinegar by chemical feed, etc). We prefer to not offer them because we believe that it is best for you to buy that type of complex system from a local water expert who would know more about local water quality issues.
Q. "My pH is 3.0, my hardness is 43 grains, etc ... Can you tell me what I need?"
A. We sell top quality products for many water needs, however due to liability reasons, we will not recommend which system you need. Please note that the systems that we sell are very good at solving specific water problems. We can't say if it will solve your problem. If you know what you need we can sell it to you at a great price.
Q. "My copper piping is thin in places, and I would like to know the feasibility of moderately coating the inside of my copper piping with calcium to protect and strengthen the problem on a long-term basis?"
A. Installing an acid neutralizer will not help repair or coat your piping. All that you can hope to gain from an acid neutralizer (any brand), is that it will slow down or stop acidic water from causing any further damage to your copper pipes. Possibly an acid neutralizer can also stop your water from being toxic with too much copper residue. We cannot guarantee any results because water quality, gases, electrolysis, etc. is very complex, and even with thousands of dollars worth of testing, one cannot always be sure of the results with water treatment. If you have acidic water with copper, you must improve the condition of your water, and in most cases a quality acid neutralizer will help.
Q. "A friend of mine told me that an up-flow acid neutralizer is better. Is there any truth to that?"
A. The negative to a down-flow system is that the neutralizing media can "cake" easier than an up-flow system. That is the only positive that we can see with an up-flow system. Our down-flow system will have less loss (waste) of media, and you will get less uncontrolled media into your home with our down-flow system. Generally our system will have better "contact" time (your water flowing through the media). We could easily sell an up-flow system instead or offer both. We believe that our system works better for neutralizing water, but please understand, there is no "perfect" system.
Approximate pH values of some common solutions
|Pure (Distilled) Water
|Lye (Caustic Soda)