Frequently Asked Questions
Q. "I noticed the shower valve says 'with stops,' what does that mean?"
A. "With stops" means that the valve includes shut-offs for the water line so you don't have to shut off water to the entire house to work/repair parts on the shower/tub system.
Q. "Why do some faucets include an optional deck plate?"
A. Deck plates are sometimes included with faucets that actually only need one or two holes for installation as some homeowners are replacing old three or four hole faucets, but don't want to use multiple faucet hole covers. Other ways to deal with unneeded faucet holes include adding a filtered drinking water faucet, a soap dispenser or an air gap.
Q. "What are the new California Energy Commission water efficiency standards and how does this affect me?"
A. Effective January 1, 2016, certain plumbing fixtures will be required to comply with new California Energy Commission requirements for flow rate and water efficiency. Since the program began in 1976, it has continually worked to develop standards for energy- and water-using appliances and fixtures that will help Californians to conserve energy and water. To help the state deal with current and future drought conditions, only water-saving plumbing fixtures will be legally available for sale in California. Products like faucets, toilets, urinals, and shower heads are all affected by the new regulations.
Sold after January 1, 2016:
Sold after July 1, 2016:
- Public lavatory faucets & aerators must have a maximum flow rate of 0.5 gallons per minute or less (at 60psi)
- Kitchen faucets & aerators must have a maximum flow rate of 1.8 gallons per minute or less (at 60psi) - dual function faucets may have an optional temporary flow of 2.2 gallons per minute
- Toilets must use a maximum 1.28 gallons per flush or less - or a dual-flush effective flush volume of 1.28 gallons per flush or less
- Wall mounted urinals must use a maximum 0.125 gallons per flush or less
- Other urinals must use a maximum 0.5 gallons per flush or less
Sold after July 1, 2018:
- Lavatory faucets & aerators must have a maximum flow rate of 1.2 gallons per minute or less (at 60psi)
- Shower heads must have a maximum flow rate of 2.0 gallons per minute or less (at 80psi)
- Shower heads must have a maximum flow rate of 1.8 gallons per minute or less (at 80psi)
What this means for the average consumer is that you can rest easy knowing that the product you're getting is compliant with the law - and will help you do your part to save water, our most precious natural resource. Additionally, it is important to note that current EPA WaterSense program requirements are not as stringent as the California Energy Commission requirements. Thus, not all WaterSense products may be compliant with the new laws in California. Please be sure to review the specifications of the product you're purchasing prior to placing your order as we cannot ship non-compliant products to our customers in California.
Q. "Why should I choose a WaterSense labeled faucet?"
A. Well, the numbers can speak for themselves: It is estimated that by installing WaterSense labeled faucets and accessories, the average household can save more than 500 gallons per year. Most of us know that we can conserve water by turning off the tap when not in use, but many may not know you can save water while using it with the right water saving faucet. The WaterSense partnership program is sponsored by the EPA which provides water conservation and quality guidelines for participating manufacturers. All products with the WaterSense label have had complete third party certification and testing to ensure they meet the criteria, which is to reduce water use by 20-30 percent with out sacrificing performance and also maintain high quality standards. Please note that due to state low-flow regulations, we cannot ship non-WaterSense certified lavatory faucets or showerheads to customers in Colorado. Please check to ensure the product you're selecting is WaterSense certified prior to ordering to help avoid any delays or problems with your order.
Q. "What kind of products are WaterSense labeled?"
A. Bathrooms are by far the largest water users in the home, accounting for more than half of all the water that families use indoors. Thus, you can find a wide range of lavatory faucets, showers, and toilets available with the WaterSense label. Just look for notes on the product page for the item(s) you've selected to find out which products we offer that carry WaterSense certification.