"I placed this order on March 1st and this morning, March 4th, my wife tells me the package had arrived, and I live in the outer reaches of Montana. Truly spectacular service to say the least and I can't believe what a high quality piece of hardware the clam shell toilet flange replacement is. I mean this think is serious compared to some of the lame flange ring replacements out there. Thank you so much."
- Douglas Egbert, Dillion, Montana 59725-2714
"Thank you for your prompt handling...much appreciated in this day of NO customer service. I'll recommend your company to everyone...thanks again."
- Stephen K., Los Angeles, California 90046-5265
"I received the item today - amazed it got here so fast. It's perfect and your customer service was better than perfect! It appears the service I received was the rule and not the exception. Thanks again and well done!"
- Terry Ritchie, Oviedo, Florida 32765-5611
Please note that every customer testimonial shown on our pages has given us written permission to quote them. Our customer's privacy is very important to us so we will never give, share or sell contact information or e-mail addresses to anyone!
Frequently Asked Questions
Q."Can I install my toilet flange to be flush with the floor?" A. With most of todays toilets it is best to install your toilet flange to sit on top of the finished floor. In other words, most toilet flanges are 1/4 - 1/2" thick and the bottom of the flange itself should sit on top of your tile, linoleum, etc. which makes the actual top of the flange sit about 1/4"-1/2" above the finished floor.
Q."Any tricks to setting a toilet on top of a tile floor?" A. Set the toilet in the usual manner. Then just grout around the base of the toilet (between the toilet and the floor tiles). Wash the joints and let them get hard. That grout will support the toilet and keep it from trying to rock when someone sits on it, and the grout looks much nicer and will generally last longer than standard caulking.
Q."I have noticed water around the bottom of my toilet, could this be a leaking flange?" A. If you notice water around the bottom of your toilet, you may need to replace the toilet flange. The toilet flange has two jobs; it is the pipe fitting that connects the drain of the toilet to the floor drain, and it holds the toilet securely to the floor. Replacing a toilet flange needs to be done by an experienced person; it is recommended that it be done by a professional, unless it is something you are experienced with.
Q."I noticed you offer a replacement flange for cast-iron pipe that is secured on the outside (cast-iron torque set) and also one that secures from the inside (ABS/PVC expansion). Which one works better?" A. A choice for one over the other can vary greatly depending on which plumber you talk to. Sometimes it comes down to which one will be the easiest to install for your application. If you are working with a concrete or tiled in floor and you do not wish to chip away at it, then the inside mount could be your choice. Some plumbers think there is a higher risk of clogs with an inside mounted flange and will choose the outside mount. We believe if either one is installed correctly, they will last for years with no problems. Your city may have local codes that require the replacement be done a specific way. We highly recommend you check with your local code official and/or a local trusted plumber to be sure of their interpretation.