"I just want to tell you how impressed I have been with your customer service. I recently ordered the wrong part and returned it for a credit as well as placed a re-order. Throughout the whole process, your people were awesome! They were always cheerful, polite, courteous and professional. I had lost the original order paperwork and all I had to do was call and I was immediately sent a duplicate. At every step of the process, someone - an actual live person - called me to keep me apprised of what was going on. It was amazing! I haven't had that kind of customer service in so long I can't remember. What is going on there? I don't know what you're doing, but whatever it is, please keep it up. Doing business with PlumbingSupply.com has certainly been a pleasure. I can only hope this catches on with other companies."
- David Flanders, Hurst, Texas 76053-5203
"Your photos and good descriptions of parts was much appreciated! I also read the Q&A sections of several pages and found them helpful... In my opinion, your site had the best design, prices and ease of purchase. I found what I need and some additional items to make my plumbing project easier. Thank you for offering such a large inventory of plumbing supplies!"
- Julie Long, Wimberley, Texas 78676-4311
"I found your product description and FAQ page very helpful and informative. More of this, please."
- Rick Buerkle, Syracuse, New York 13219-3031
"Good product photos, easy to find product desired and great prices... Thanks."
- Frank Faivre, Leeds, Massachusetts 01053-9100
"Please don't change a thing. It is sooooo rare that I find a place with "old time service" and values. Shipping time from California to Louisiana, 48 hours, almost unheard of. You have my undivided "plumbing" attention. A permanent customer from now on!!! "
- Clarence LeJeune, Baton Rouge, Louisiana 70816-4910
"I was really pleased by my shopping experience at your site... wide selection of products, reasonable prices, pictures of all items, easy to navigate catalog... I feel good about your products at the price you offer and your wide selection means that I can get everything that I need from one place."
- Rick Barnes, Knoxville, Tennessee 37931-2696
"Great job team! Outstanding effort and concern for a customer. Fantastic expedited service!
........You have a terrific team of dedicated employees. That's something that is a rare bird indeed."
- Bob Nixon, Wyandotte, Minnesota 48192
"The customer service blew me away. I received prompt and detailed responded in a very timely manner... please don't stop the great customer service."
- John Taylor, Dix Hill, New York 11746-5025
"I can't remember when I ordered something and got this kind of great service. I surely will recommend PlumbingSupply.com® to everyone I know."
- Leo J. Gurkowski, Amberg, Wisconsin 54102
"My first purchase was from PlumbingSupply.com® about 12 years ago....Excellent service!....I've had only good experiences with your company."
- Joe Musto, Londonderry, New Hampshire 03053-2503
"Your staff needs to know how that with my little project they took care of us as if
we were a million dollar client...I think your staff is wonderful and I have given your name
to other family and friends...Keep up the Great work and Thank you very much."
- Darlene Perlich, Tulsa, Oklahoma 74112
"American Standard referred us to your company. They are correct by advising us that you most likely would have what we needed and that you were very professional and responsible. They said we could depend on you. They are so right. Thank you for being there. We were extremely satisfied with our experience and receipt of the order. Thank you again for your professionalism and commitment to meeting my needs."
- David Libby, North Scituate, Rhode Island 02857-1225
"Your superior customer service helped solve my problem where I had run into numerous roadblocks here in my hometown. After a number of years (more than I want to count) in Big Box Home Improvement Retail - both Orange and Blue, your company's level of customer service is the kind I would want to point to and say "This is the way it is done!".
- William Baker, Rome, Georgia 30165-1058
"Thank you, it's scary how good you guys are at this!....and we are VERY satisfied with your service! Thanks again."
- Richard U. Hoff, Cincinnati, Ohio 45245-1101
"...PlumbingSupply.com® went the extra distance; this lets me know that your company is committed to making your customers happy! I will certainly recommend the Plumbing Supply Group!"
- Pamela, Randolph Wisconsin 53956
"You folks are doing a great job of customer service and I personally appreciate that."
- Richard Horst, Bismarck, North Dakota, 58503
"You guys do a great job...Again, thank you and I am going to recommend your company to all the guys on the constructions sites."
- Brian Schnee, Rockville Centre, New York 11570
"I appreciate your fantastic customer service. You can certainly count on me to send people to your website for their plumbing needs....We live in a day where many people are dishonest and crooked. It is very nice to come across a business that is obviously customer oriented. The least I can do is thank them."
- Jonathan Brett, Lapeer, Michigan 48446-7763
"Thank you so much. I really have enjoyed working with you. Your prices are the lowest and your service exceptional. You all went above and beyond. I'll be using you in the future and recommending you to friends."
- Paul Case, Queen Creek, Arizona 85142-6811
"Thank you so much...If I need any more plumbing supplies I will check your website first before I even shop at my nearby Lowes."
- Dave Taylor, Williamsport, Pennsylvania 17701
Your privacy is VERY important to us so please note: EVERY customer that is shown here or elsewhere on our site has given us written permission to quote him or her and display their information on our site. We will NOT quote you unless we have your written permission, and as with all of our customers, we will NEVER give, share or sell your e-mail address to anyone!
"I wanted to commend you and your company for your knowledge and expertise about what I needed. Your company also did a follow up call about my order. You just don't see this kind of dedication these days."
- Gary Lovell, Decatur, Texas 76234-1147
"I was very pleased the way my purchase was handled in the past, so I am back again. Thanks for the user friendly web site as well. It is great."
- Kamil Alpsan, Williamsville, New York 14221
"This is customer service at its finest!....I've already given your website information to two 2 friends as well as my brother...thanks again for a job well done, and continued success!"
- Karen Krusen, San Diego, California 92109
"I really appreciate your help in locating everything I needed in such a short time frame. We will definitely use you in the future.....Thanks again, my husband Grant loves the New Bathroom!!!"
- Shirley A. Georgeson, Naperville, Illinois 60565
"Fast shipping! It arrived much faster than I anticipated. Thanks."
- Bob Fogle, Jacksonville, North Carolina 28540
"It has been a pleasure doing business with you. I'm looking forward to using your company in the future."
- Kriss Lanning, Ravensdale, Washington 98051-8604
"...I am still getting used to not being tied to local sources of supply any more because of the Internet. I think it is a real milestone in American business when I can just as easily use a supplier on the other side of the country as a local one...I'm totally satisfied with my experience with you, and it saved me a ton of time!...I'll be back."
- Troy Fish, Chehalis, Washington 98532-9701
"I have always appreciated the excellent customer service from your company. Your outfit made getting the replacement parts very easy which puts you at the top of my list of suppliers for future orders. I am always happy to support other small companies that I think are well run, and are trying to do right by their customers."
- Kent Collard, Hayfork, California 96041
"Thank you very much for the great service...it was exactly what I wanted, the price was great...delivery was fantastic."
- Mark Kays, Vincennes, Indiana 47591-2428
"Absolutely top notch customer service.....It's such a pleasure to receive really great customer especially with all the Bozo's out there."
- Hugh Kindred, Stephenville, Texas 76401
"Just a note to thank you for your prompt filling of our order and the courtesy of the sales representative who called us."
- Philip J. Musgrave, Corpus Christi, Texas 78414
"Can't believe you folks shipped my item already. A heck of a lot better experience then I had with Henniger. You've got my business and will recommend you to my friends. Thanks for the courtesy and promptness of shipping."
- Edward A. Miklus, Belmar, New Jersey 07719
"I just received the order that I placed earlier this week and couldn't be more satisfied. After searching for almost a year for the proper seat for my Eljer toilet, I finally happened upon your web page. Your page was easy to navigate and was full of valuable information. My order was shipped promptly and after hoping that I had matched the right color, was very happy to find that it matched perfectly in size and color. Thank you very much and I would be happy to recommend your service to anyone looking to find a hard to match toilet seat."
- Edward Hart, Sterling, Illinois 61081-9609
"...Thank you very much. Ordering from your company has been a totally satisfying experience. You provide plenty of information about the transaction and shipping detail. I was never at a loss as to the status of my order and felt very confident that your company would deliver exactly what I asked for in as short a time as possible. I don't write this kind of note very often, so am a little at a loss for words as to how to explain my satisfaction. Please be assured I am keeping your contact information and will be back to you with more business in the future. I will not hesitate to recommend your company to my friends."
- Kelly Beavers, Boulder, Colorado 80302-7132
"In today's technology world, it is almost rare to actually talk to a human being let alone have someone continue to return calls until the issue is resolved. I will be a return customer and I will tell others about your company as well."
- Ron Convey, Lincoln, Nebraska 68516-2394
"Your website is definitely bookmarked... I'm sure I will be a returning customer. The prices were fair in comparison to other sites. It was very quick. I found exactly what I needed and checked out promptly with no hassle... it was a very straight forward, easy to use experience."
- Benjamin Wilson, Grand Rapids, Michigan 49525-2425
"I am amazed with the level of service I've received....While not in the industry I would recommend your company if given the opportunity."
- Alex Begin, Chestnut Hill, Massachusetts 02467-2118
"We couldn't be more pleased... Thanks to your organization for being so helpful and caring. We haven't had service like this in years from ANY company. I'm still so pleased with the experience."
- Lois Allen, Deer River, Minnesota 56636-3043
"....This is most amazing to me as nobody these days does that. I can not tell you how impressed I am with your customer service! I know that in the future I will never order parts from anyone else! I will also make sure to tell all of my friends and co-workers about you.....Thanks again for your help."
- Charles M. Wanless, Mesa, Arizona 85210
"Thank you! For the very best service, You are a true asset to the company. It is very hard to find people who care..."
- Dr. James D. Webb, Bull Head City, Arizona 86442-5703
Your privacy is VERY important to us so please note: EVERY customer that is shown here or elsewhere on our site has given us written permission to quote him or her and display their information on our site. We will NOT quote you unless we have your written permission, and as with all of our customers, we will NEVER give, share or sell your e-mail address to anyone!
"I can't imagine how you could improve. Everything is perfectly laid out and easy to search! Keep up the good work!!!!!!"
- John Schander, Skyeston, North Dakota 58486-9584
"Thanks for your 'underpromise/overdeliver' program. Really appreciate the speedy delivery... wish more vendors were like you!."
- Cheryl Whelan, Killington, Vermont 05751-9774
"I received my order this afternoon and wanted to thank you for your prompt service and delivery!....I have made your site one of my favorite places and will place further orders from your company whenever I need other items! I will also be telling all my friends about your company and encouraging them to make their future purchases from you. Thank you again for all your help!"
- Sheri Ivy, Huntsville, Alabama 35801-1542
"This is excellent service - thanks very much....and I'll be sure to tell others about your site."
- Michael Ruvolo, Syosset, New York 11791-2103
"I have contacted you on several occasions...Your replies have been attentive to the elements detailed in my inquiries, and they have been prompt, and they have been gracious,..."
- Daniel R. Van Til, Grand Rapids, Michigan
"Your company's customer service is a real asset. Your selection and prices are GREAT, but what really attracts me is your customer service. When I looked at local 'big box' stores, I learned that their brands were inferior and their prices were high. Plus, the big box stores will never be known for customer service. The very fair shipping and handling cost combined with a timely delivery easily outweighed settling for buying somewhere else. You can bet that I won't even bother looking anywhere else. My time and money are too important for me to waste. Great service, great products, great company!"
- Michael Lobiondo, Springfield, Pennsylvania 19064
"...I woke her up to tell her what old time customer service was. You people are the best....You certainly can quote me as I am more than happy to
back companies with such high customer service values."
- Matt Iversen, Aurora, Colorado 80012
"Good service is not easy to find, and you guys have been outstanding....I appreciate the fast service.... I certainly intend to use your firm for all future plumbing parts purchases."
- Fred Kros, Kelseyville, California 95451-9664
"I am very much impressed at the degree of attention your company has given to this small order. In this instance you certainly have 'overperformed'."
- Charles Tedford, Roswell, Georgia 30076-2570
"....such wonderful 'customer service' you have provided! I strive everyday in my job to provide the same level of service to my customers and my point here is I rarely come across these days individuals who take the time to make sure the customer is fully taken care of and you are a great example of fine customer service."
later he wrote us again:
"...Thanks a million for the great price/ savings and the product itself. My mother was so impressed she ordered the same exact sink and it has arrived as well....Thanks again for the great online experience..."
- Enrique G. Hernandez, Austin, Texas 78729-6900
"...thank you so very much for your help...you have founded a great business and your staff is very helpful...I will be shopping with you again."
- Rosemary Frame, Beebe, Arkansas 72012
"Thank you very much...it's been a pleasure working with your company...I'll be back!"
- Sally Brennan, Herndon, Virginia 20170-2064
"Received my shipment, trouble-free. Thank you for wonderful, smooth service, and great prices!"
- Janet Baker, Manhattan, New York 10023
"I appreciated the good service on my recent order... I will certainly keep you in mind for future needs and tell my friends about your service. Thanks again...I really don't understand why so many people hesitate to buy on the net..."
- G. Weisenbarger, Eaton, Ohio 45320
"It was because of a previous good experience with your company that I ordered again... Just wish all the mail/internet order folks were as good as you are. Thanks and I will not hesitate to order from you again...feel free to use my comments. I always like to see good customer-oriented companies thrive. I wish you all the best."
- J. Sanford, Madison, Alabama 35758-9412
"You folks are awesome, quick, and efficient. I will purchase from you again and again." On the next order he wrote:
"... you did it again. You processed what I would consider to be a rather large order (for a hobbyist such as myself) rapidly, efficiently and accurately. Keep up the GREAT work... I will be ordering again soon."
- Ron Rolleston, McMinnville, Oregon 97128
Your privacy is VERY important to us so please note: EVERY customer that is shown here or elsewhere on our site has given us written permission to quote him or her and display their information on our site. We will NOT quote you unless we have your written permission, and as with all of our customers, we will NEVER give, share or sell your e-mail address to anyone!
"First of all, thanks for your seemingly immediate response to the problem with my order. Secondly, again, thanks for sorting out the problem and getting the order on the way... my experience with your firm was, from beginning to end, extremely positive."
- Steve Simpson, Riverside, California 92507-5769
"...People complain enough when things don't go right but we don't acknowledge competence as readily....I just fixed a faucet with the parts you sent me last week. The last time I dealt with the same problem the parts used were from a hardware
store and though they were supposed to be the correct replacement parts they didn't fit correctly.....The parts you sent were exact fits and the job took less than a third of the time. Thanks.....Best wishes."
- Tom Hall, St. Albans, Vermont 05478-1638
"I just wanted to express my amazement on the quickness of a very small order that I recently placed.... Thank you very much and keep it up!...Definitely keep up the under promise and over perform attitude!"
- Aaron Litt, Daytona Beach, Florida 32114-6200
"It's always a pleasure to work with a e-based company who is responsive to their customer needs."
- John Nordholt, Tigard, Oregon 97224-0808
After a second order that he placed, Mr. Sanderson wrote:
"I am impressed with the speed and accuracy with which you processed my order."
- Dale Sanderson, San Jose, California 95120-5717
"...Your service and immediate response back letting me know my order had shipped eliminated my apprehensions. ...In the future I will check with your site for my plumbing needs and recommend your services to my cohorts and friends."
- Paul Scott, Architect, Sacramento, California 95820-4325
"Thank you so much for the fast service.....KEEP UP THE GOOD SERVICE."
- Edmund L' Hieb, Mattawa, Washington 99349
"Thanks for your response and quick delivery. My customer will be very pleased..."
later he wrote:
"Go right ahead and quote all you want. This is a service world and no matter who is the
server it should be done as professionally as yours... My customer was very pleased and
we look forward to doing more business with you..."
- J. Orleman, All Star Maintenance, Canton, Michigan 48187
"I'm impressed with exceptional service received today regarding this order! Thank you!!"
- Dorie Jones, Sedro Woolley, Washington 98284-8269
"I REALLY love you guys!! I have used you guys 4 times to repair toilets (mine 3 times, and once to impress my boss). Your website does make it VERY easy to find what I need with the thumbnail pictures next to the parts. Hopefully, I will never need you guys again, but if I do, you'll see me again. I do recommend you to friends too."
- Rebecca Harrison, Rocky Mount, North Carolina 27803-1653
"I'd like to add that your company is very easy to deal with. I'll be sure to tell everyone who's shopping for plumbing supplies to visit your site."
- Mark Weiner, Copell, Texas 75019-5137
"I searched the net for a flush valve seal for my old style flush valve for a Champion toilet by American Standard. Your company gave the best value. Rather than spending 20 dollars for 2 seals at a different site, I went with the replacement flush valve for just a little more... The part I ordered in working perfectly and solved the recurring problem of a leaking toilet so not only did I save on the cost of the part, now I can save money on water bills too."
- Lorraine Cruz, Galloway, New Jersey 08205-9442
"Now that was service!.....I do a lot of mail order business and your prompt service along with your friendly website made it real easy for me....Thanks for the prompt service."
- Ted Wolf, Richland, Washington 99352-7691
"The parts that I ordered arrived yesterday; they were exactly what I wanted... The plumbing parts that I purchased from your company were important to me especially since the wholesale supply that my plumber regularly used, said those particular items were not available/didn't exist. I would also like to thank you for the prompt delivery."
- Martin Sherbecoe, Gilbert, Arizona 85233-6146
"I have recommended you to my local hardware store for hard to find plumbing fixtures....Thank you for your prompt service."
- Aykut Mentes, Springville, Alabama 35146-0004
Your privacy is VERY important to us so please note: EVERY customer that is shown here or elsewhere on our site has given us written permission to quote him or her and display their information on our site. We will NOT quote you unless we have your written permission, and as with all of our customers, we will NEVER give, share or sell your e-mail address to anyone!
"Received the shipment today, much earlier that I expected. It is just what I needed. Thank you for the fair prices and prompt service."
- Ellis Katz, Boynton Beach, Florida 33437-6079
"Thank you so much for all the extra effort you went through to process my order....Thank you for treating my order as importantly as a huge one....They are wonderful shower heads...and your service is just as wonderful."
- Peggy Klippenes, Monticello, Minnesota 55362-8973
"I found what I needed and I watched a video on your site that helped me very much."
- Sally Matos, Kew Gardens, New York 11415-2403
"I (needed) to see if my part could be special ordered and to my surprise, (I) was handled very efficiently and courteously... I believe this was the best experience I've ever had at ordering a part of any kind. Thanks again... I would definitely recommend your company to anyone looking for plumbing supplies. The part worked perfectly and saved me a lot of money for not having to use a plumber."
- Sandra Cooper, Potts Camp, Mississippi 38659-8746
"Looked at many sites, chose yours. Best selection for kitchen sink. Wide selection, able to get everything I needed at one place."
- Jennifer Porter, Ballwin, Missouri 63021-7431
"I had almost given up hope of ever finding a tank lid and told my wife, and she said 'let me give it a try', and I did... She found your site and when you had the lid, I broke out to my happy dance... it arrived all in one piece, the packing job was prefect... Thank you so much for running such an honest business, you really made my day."
- John Martin, Brooklyn Park, Maryland 21225-2845
"I went into a plumbing store and their prices were three times what I found on your site. Keep up the excellent service. The item was easy to find. The price was very competitive. The purchasing process was extremely easy."
- Irene Herrera Stewart, Los Angeles, California 90043-1152
"Your site was the best and easiest to use of any I have ever used. I delayed ordering for several weeks because my past experiences were less than desired. Also I did not expect to find what I wanted- the inside parts of a 15 year old non standard toilet that was no longer manufactured - no way could I expect to be successful."
- James Shawver, San Juan, Puerto Rico 00917-2214
