Frequently Asked Questions
Q. "I really like the new 'designer' finishes, but I'm wondering if they are as durable as chrome. What do you recommend?"
A. We prefer to recommend chrome finishes as they are generally the most durable of all finishes. But it really is a matter of personal preference and use. Many manufacturers that offer these new finishes include care/cleaning guides with their products.
Q. "How can I remove mineral deposits from my aerator?"
A. Remove the aerator by turning it counterclockwise. Soak it in vinegar overnight and flush it with water, rubbing it with a toothbrush if the deposits are stubborn.
Q. "Why do some faucets include an optional deck plate?"
A. Deck plates are sometimes included with faucets that actually only need one or two holes for installation as some homeowners are replacing old three or four hole faucets, but don't want to use multiple faucet hole covers. Other ways to deal with unneeded faucet holes include adding a filtered drinking water faucet, a soap dispenser, or an air gap.
Q. "I don't see any WaterSense certified kitchen faucets on your site. Why don't you offer any?"
A. Currently, the WaterSense program doesn't offer certification for kitchen faucets. However, many companies (including some of our most popular brands like Delta, Danze, and Symmons) who manufacture WaterSense certified lavatory faucets have also found ways to make their kitchen faucets more water efficient as well. If you have questions about the flow rate or water efficiency of any of our faucets, please do not hesitate to contact us and we will do our best to provide you with as much information about a specific model as we can.
Q. "What are the new California Energy Commission water efficiency standards and how does this affect me?"
A. Effective January 1, 2016, certain plumbing fixtures will be required to comply with new California Energy Commission requirements for flow rate and water efficiency. Since the program began in 1976, it has continually worked to develop standards for energy- and water-using appliances and fixtures that will help Californians to conserve energy and water. To help the state deal with current and future drought conditions, only water-saving plumbing fixtures will be legally available for sale in California. Products like faucets, toilets, urinals, and shower heads are all affected by the new regulations.
Sold after January 1, 2016:
- Public lavatory faucets & aerators must have a maximum flow rate of 0.5 gallons per minute or less (at 60psi)
- Kitchen faucets & aerators must have a maximum flow rate of 1.8 gallons per minute or less (at 60psi) - dual function faucets may have an optional temporary flow of 2.2 gallons per minute
- Toilets must use a maximum 1.28 gallons per flush or less - or a dual-flush effective flush volume of 1.28 gallons per flush or less
- Wall mounted urinals must use a maximum 0.125 gallons per flush or less
- Other urinals must use a maximum 0.5 gallons per flush or less
Sold after July 1, 2016:
- Lavatory faucets & aerators must have a maximum flow rate of 1.2 gallons per minute or less (at 60psi)
- Shower heads must have a maximum flow rate of 2.0 gallons per minute or less (at 80psi)
Sold after July 1, 2018:
- Shower heads must have a maximum flow rate of 1.8 gallons per minute or less (at 80psi)
What this means for the average consumer is that you can rest easy knowing that the product you're getting is compliant with the law - and will help you do your part to save water, our most precious natural resource. Additionally, it is important to note that current EPA WaterSense program requirements are not as stringent as the California Energy Commission requirements. Thus, not all WaterSense products may be compliant with the new laws in California. Please be sure to review the specifications of the product you're purchasing prior to placing your order as we cannot ship non-compliant products to our customers in California.
