Frequently Asked Questions
Q. "Which is better suited for home use, the electric models or the hydronic models?"
A. Both are for home use. Electric is easier to install and more easily turned on-and-off. Myson does offer an optional wall timer. Hydronic is used when there is a recirculating system in the house, or there is a hot water boiler, or there is a steam boiler (a "closed loop" system is recommended to prevent electrolyses leaching failure which is induced by high mineral content induced by a recirculating system).
Q. "What is the difference between these electric and the hydronic models?"
A. Both electric and hydronic towel warmers are designed for in-home use. Electric towel warmers typically have very low energy consumption rates - many consume the same power as a standard light bulb (60 Watts). These models contain one of two types of low wattage elements: some use a dry element, while others use an element to heat mineral oil within the unit. Electric towel warmers are available as either hardwired or plug-in. Hardwired units will need to be integrated into the building's electrical system, while plug-in models simply plug in like any other appliance. Both types of electric towel warmers may be operated with an on/off switch or with a timer. Some of the larger electric units can provide enough heat to warm a room, though electric units are typically used in conjunction with another heat source to heat a room. Hydronic towel warmers simply utilize your hot water plumbing to produce heat by running the hot water through the towel warmer. This can be done one of two ways; by connecting to your home's hot water heater (open system), or to a specific hydronic heating system (closed system). In most cases the hydronic towel warmer is going to be the most efficient method (energy savings-wise) but can also be the most difficult for installation unless the installation is part of a complete remodel or new construction. For more information about towel warmers, please see our towel warmer information page.
Q. "What is the manufacturers warranty for these towel warmers?"
A. The Myson name is synonymous with quality, and they have given these items great warranties to back up their quality. The Pearl units come with a 2 year warranty. The Diamond units come with a 3 year warranty. All other units are covered by a 5 year warranty. Please note that all warranties are handled directly with the manufacturer.
Q. "What does it mean when you say 'heat output up to 2000 Btu/hr?"
A. When we show the heat output of the unit, this is based off the temperature of the hot water flowing through the unit used to heat up the tubes of the towel warmer. The unit is recommended to run at a maximum 2000 Btu/hr from the hot water flowing through it. The hotter the water used to heat the tubes of the warmer, the warmer the temperature and higher Btu/hr you will receive from the unit.