"Thank you, thank you! You not only have helped me replace a broken part in a Jacuzzi toilet but, you made me realize that with folks like you around, I can make some hope repairs. Your guidance as well as the part were most helpful! Additionally, I appreciated the speed with which you filled my order. I will recommend your products to everyone I know... People who attempt to help themselves make plumbing repairs (which are normally very expensive) are anxious to know about companies like yours. They are few and far between. Keep up the good work! Thanks again!"
- Marietta Giovannelli, Chicago, Illinois 60634-2803
"This level of customer service for an order this small is very rare, and indeed I had thought a thing of the past.
...Good customer service is hard to find these days, and your customer service was exceptional. I like your slogan too, 'under promise, over perform' very nice, hard
to live up to, but you did just that....I can tell you that I will certainly be a repeat customer of PlumbingSupply.com®, and I will recommend your company to
others whenever the opportunity arises."
- James Sawyer, Granger, Indiana 46530
"Thank you so much for your extremely efficient service. Because of your outstanding customer service I will definitely pursue
future orders through you."
- Gillian Rutter, Cupertino, California 95014-1163
"...your customer service is awesome...I am thrilled to have found your website and have told many people about it...finding your site was divine
intervention as far as I'm concerned...."
- Tanya Vestal, Arlington, Texas 76006-3621
"I just have to write you and let you know what a wonderful company you are and how wonderful your employees are. I can't believe the level of customer
service I received......You are doing a top notch job in every area of your business it seems....I will definitely bookmark your web page
and come back for all of my plumbing supplies....You are running a very fine business and I am highly impressed with your sensibilities towards customer service.
You also seem to be doing an excellent job of employing quality people....I will be your loyal customer and I will recommend you to anyone who will listen. Thanks again."
- Amy Tiller, Petaluma, California
"...Looks like the service I've received on my prior 2 & now this order is not a fluke...your motto of 'underpromise and overperform' I couldn't agree with you more!
It's so great to have hassle free shopping where the company respects & appreciates their clients
well enough to keep them apprised -- unfortunately you are in a minority. What a pleasure doing business with you :)"
- B.A. Grodhaus, Selma, Oregon 97538-0846
"...Thank you for your prompt, excellent service; easily utilized site and ongoing order-status update.
I'm forwarding your address to friends & retaining the link for further orders....am always amazed to find quality and service-minded
e-vendors...and grateful! Thanks."
- Robert C. Walz, Zion Grove, Pennsylvania 17985; Senior Lead Inspector (pipe) Moody International Inc. (Houston, Texas)
"It's obvious that you are quite good at achieving your stated goal....I will send another order for more products...I thank you kindly for your professional and expedient service."
- Jim McNeal, Directorate of Public Works, Heidelberg, Germany
"My online experience was perfect and uncomplicated and the product arrived promptly!! These seats are tip top quality and I have TRULY told my family how excited I was about them. They laughed at me!! Wish I had more toilet seats to replace. Thank you again for being there."
- Judy Johnson, Portland, Oregon 97230-4609
"I am certainly impressed with your attention and service. I work in a service oriented industry and know that this kind of service only comes
from people who really care....Thanks again."
- Jack Itakura, Oakland, California 94611-4237
"Thank you! Your customer service is excellent!!!!....I manage a fine restaurant and have very
little patience for people who do not offer great service.
Your company has been a pleasure to deal with; my wife and I are in the process
of remodeling our house and we will be back to your site (probably too often).
Yes, you can add my kudos' to your site!"
- Michael Biggs, Ashland, Oregon 97520-2044
"You people really live up to your claims. I'm impressed....You can count on me as a loyal customer from now on....
By all means feel free to quote me, you people deserve the kudos."
- Mac Kinnard, Acampo, California 95220-9702
"Thank you very much for your help. I did not think I would ever find anyone who would have the parts I needed. Your prompt attention
is also a big surprise. You can be sure that if I need any more plumbing parts, I will get in touch with your company right away. I will be sure to mention
your company to all my neighbors and friends in our community. Again I thank you so much."
- Mrs. Mary E. Tucker (aka: "Mary T"), N. Fort Myers, Florida 33917-1525
"When I can't find an odd item at my supply houses I can usually find it here. Good work!"
- Brian Mooney, Shelton, Connecticut 06484-5149
"Thanks for your prompt and detailed answer to my question. You folks are helpful and nice and others should know that. It is a pleasure to tell people about superior service. It is rare."
- William Lisk, Amherst, New York 14228-2831
"I so appreciated your quick turn around time once my order reached you. What was of particular help were the measurements you showed on your website. I was able to correctly order the first time around. Thank you."
- Nancy Keefe, Salt Lake City, Utah
"You have a great site that would be hard to improve. This is truly one of the easiest and best sites I have been to since the beginning of the web."
- John Woodward, Talladega, Alabama 35160
"Your staff is very friendly and courteous...a pleasure to do business with."
- William Babcock, Redondo Beach, California 90277
"I am really impressed with your organization and customer support. I would not hesitate recommending you to anyone."
- Joseph Stone, Newburyport, Massachusetts 01950
"Thank you for the quick reply... That is great customer service. You have a very satisfied customer here!"
- Andy McFarland, Chicago, Illinois 60657-1712
"I'm impressed by the service. Placed order Tuesday afternoon and (the order) arrived Thursday. Three things impressed me about dealing with PlumbingSupply. The web site was very easy to use and there was a clear picture of the part I was ordering. And finally and the most impressive part was that my order was at my door in two days, from California to Florida. Well done. "
- Ken Peterson, Lutz, Florida 33558-4946
You guys are amazing. Not only did you have the hard to find part I needed but I got it in two days. Thank you...
- Judith Cowgill, Oceanside, California 92056-2905
Note: EVERY customer that is shown here has given us written permission to quote him or her words,
as well as each customer listed on these many testimonials pages has given us written permission to use/ show their name and city. We will NOT quote you unless we have your written permission,
and with all of our customers, we will NEVER give, share or sell your e-mail address to anyone!
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"The site is very easy to navigate through and I was impressed by how quickly my parts arrived. Keep up the good work."
- David Sauter, Cicero, New York 13039-8238
"Site is great, easy to maneuver, diagrams are excellent. Call to customer service to complete order was handled professionally and courteously."
- Patrick Connelly, Winnetka, Illinois 60093-3840
"Great service!!! No messing around and fast. Thanks.....I'll be back. Thanks again."
- Ray Banuelos, El Dorado Hills, California 95762
"I am very, very pleased with your website, your inventory, your prompt delivery. Thank you--you're great....
When a company does an exceptional job, even exceeding the customers' expectations, the
news should be trumpeted. Thank you again. Well done."
- Kathy Perry, Canton Center, Connecticut 06020
"Its nice to see good customer service in action."
- Patrick McCall, Abingon, Maryland 21009
"It seems as if your company has got it together."
- Doug Knouse, Selinsgrove, Pennsylvania 17870
"Thanks so much for all your help, your product that I needed, and your speedy shipping! I will return to you for all my plumbing needs."
- Nina Stolfi, Ossining, New York 10562
"Thanks for all of your help....You've truly met your criteria of outperforming yourself! "
- Debbie Scott, Castle Rock, Colorado 80108-8222
"...Your service, delivery and overall handling of the entire order was exceptional....I will strongly recommend your website to everyone I know."
- Bud Brasier, Franktown, Colorado 80116-8809
"Thank you for the quick response...I appreciate it....Too often customer service is absent and little things can make a big difference in my (customer) perception of the people we do business with....the next time I need a plumbing fixture,
I will surely order it from you again."
- Joe Jankowski, Emerald Hills, California 94062-3432
"WOW - I'm really impressed!! The order which I placed on Friday morning was in my mailbox Saturday afternoon. The ... parts were perfect. So was the advice I got from you on how to perform the repair. No longer will I have to shop at a plumbing parts store..."
- Tom Brady, Herndon, Virginia 20170-2752
"The service was fantastic. Thank you! We are so glad to find this item, and we appreciate the fast service."
- Shirley Derryberry, Thompsons Station, Tennessee 37179-5002
"Thank you...Had you not called, I might have not received this item as timely as I did."
- Edward Parker, Atwater, Ohio 44201-9726
"Your company provided me excellent service and on the Internet, but I received what I needed WHEN I needed it without problem and mucho efficiency! Thank you."
- Pat Helland, Bloomington, Minnesota 55420-3705
"Thank you for your voice mail on my mobile, and for all of your efforts. I love doing business with a company whose employees are detailed and take a proactive role, such as what you have done."
- Donna Gorham, South Hadley, Massachusetts 01075-2621
"Thanks so much for your honesty and good service..."
- Wade Metcalf, Mt. Pleasant, Michigan
"Would like to thank you so very much for your excellent communications and speedy service. Will certainly remember you for our future plumbing supply needs."
- Lois Hudgions, Tallahassee, Florida 32309-3151
Love the site- I will be back. I was actually surprised how easy it was to identify the part I needed and then when it came, it actually was the right part! Imagine that!
- Robert Aman, Williamsburg, Virginia 23188-1575
"This was a very easy site to navigate... helped me find a hard to get part for a valued professional/customer that I could not find locally. I had tried to get this polished brass product at my regular supply house without success. Fortunately, I stumbled on your site and have even given it to my supply house for their files for future out-sourcing contacts. It will certainly remain in my own. Thanks for your help."
- Jim Smith, Lagrange, Kentucky 40031-7766
"...and I thank you very much for your services! It was my first time
purchasing something of such a value over the Internet and I am very pleased. Thank you for answering my questions
about my order before I ordered and the prompt delivery. Happy, happy, happy."
- Kristina Logan, Portsmouth, New Hampshire 03801-4527
"Charlotte, Charles, and Laurel, Appreciate the help all of you gave me."
- Barbara Nicolson, McKinney, Texas 75070
"Thanks for getting it to me so quickly."
- John Lont, Randolph, Wisconsin 53956
"Very fast!"
- Rick Senita, North East, Pennsylvania 16428
"Received it on time! It is a perfect fit, thanks!"
- Allen O'Rear, Canton, Michigan 48187-3236
"Just wanted to say 'thanks.' Easy to order. Excellent communications and order tracking. Merchandise as advertised."
- Ronald Crowther, Arlington, Texas 76015
"I am very impressed with your ease of ordering from the web site, as well as your follow up
and attention to detail....If you keep this attitude up, you should be leading for a long time to come."
- Bill Hodge, Big Lake, Texas 76932-4510
"The great experience that I had from you should be told."
- Bill R. Arwood, Garland, Texas 75044
"...Like many people today I do a fair amount of Internet shopping have learned that some businesses
know how to do it and some don't. Yours does it fine....I might add that I have been impresses and please with your selection and
prices. Who wouldn't be?...I like a site that gets right down to business and does it at very competitive prices,
in a sensible manner, and without a lot of unnecessary frills....thanks and best of luck. (Although we both know it's
more than luck.)"
- Tom Anderson, Ukiah, California 95482-4637
"Just a quick note to let you know how happy I was with your service.
Your web site worked well, the ordering process was easy.
The confirmation emails were reassuring. I received my order the next morning after ordering! Well done."
- Richard Kung, San Rafael, California 94901-3213
"Thanks for the pleasant experience."
- James Whitmire, Kingston Springs, Tennessee 37082
"I am impressed with your service! Item shipped same day ordered and delivered on date promised!"
- Bill Mosgrove, N. Fort Myers, Florida 33917-6791
"You guys are amazing!!! I already received the faucet AND it is of wonderful quality. I am delighted!"
- Sabrina Steketee, Boulder, Montana 59632
"Received the faucets today and they are working fine!! They are great!...it has been a pleasure, hope to do business again!"
- Mellinda Phillips, Bayfield, Colorado 81122
"Thank you for your service...Your service was a pleasure to use. It was nice to receive
notices from you along the way.....Thank you again."
- Ozzie Guevara, Shelbyville, Michigan 49344-9711
"Wow! You guys are thorough! How nice to have a company interested in seeing that an order is received in good order and short time. Thanks!"
- Ken Luzadder, Evergreen, Colorado 80439-9670
"Thanks for your fast and efficient service."
- Harold Schmidt, Lodi, California 95242-3712
"Superb and timely...I really appreciate the service (and prices!)"
- Brendan Hickey, Mill Valley, California 94941-3407
"...one of the best [sites] !!"
- Greg Schmidt, Prairie City, Oregon 97869
"My order came through quickly and was OK in every way. Thank you."
- Dorthy Hansen, Red Cloud, Nebraska 68970-2353
"...Again I want to thank you and your company for your help, understanding, and exceptional customer service."
- Brian L. Meyers, Homewood, Illinois 60430-2317
"You guys saved my vintage toilet!"
- Jeff Yoder, Bay City, Michigan 48708-5542
"Your customer service was very efficient and very helpful..."
- Felicia Balek, Bayville, New York 11709-2125
"Keep up the great service, I am certain that I will be back, and I will recommend
your site to my friends and family."
- Robert M. Ryan, Canal Winchester, Ohio 43110-9321
"...thank you for fast and quality service...Thanks to you, the home front is back to normal....We would be very proud
to have us added to your list of messages from happy customers."
- Jerry and Marlene VanderPool, Cambria, California 93428-2331
"...I am very grateful I was able to find you and you had what I needed....I am very happy about my
transaction with you and will recommend you any chance I get."
- Andi Bradley, Tuolumne, California 95379
"You did great!...You are certainly welcome to use my city and state if you so desire. Hopefully it will inspire confidence
in others to use your great service...Thanks again."
- John Paine, Denver, Colorado 80211
"...and I am very happy with the quality of the product and how the transaction was handled. I will recommend
you as a great source for unique plumbing supplies. Thank you...and thanks again for the prompt service..."
- Robert D. Grant, Braddock Heights, Maryland 21714-0247
"...I can't thank you enough for all of your help....I'm sure we'll have another order soon....you can count on me
to pass the good word."
- Teri Lancaster, Fruitland, Idaho 83619-3604
"Keep up the wonderful job that you are already doing......My wife shopped for about two weeks in 3 cities around our area, up to 45min away from our city with no success......We were so thrilled (with our site/ service) that we could not leave the Internet, Thank you."
- Dario A. Gonzales, Oxnard, California 93035-3145
"Thank you. I am very much impressed with your company. I look forward to doing more business in the future."
- Richard Glazier, Spencerport, New York 14559-9744
"...I give you guys an A+ on service..." (2002)
- Peter Daley, Purcellville, Virginia 20132-2986
"It's nice to know that you really can do business over the Internet and have a quality experience. Kudos."
- Brad Trescott, St. Charles, Missouri 63304-1231
... You made my day, my month, my year with your service that corrected a problem... without installing a whole new system, so you saved me a lot of money and I thank you wholeheartedly!
- Christy Phillipps, West Tisbury, Massachusetts 02575-0242
"...then, through the miracle
of the Internet, there you were with a replacement. Excellent - thanks man."
- Frank Quinn, Riverside, Connecticut 06878-1801
"...thanks for the prompt service."
- W. Leland Zier, Cabot, Pennsylvania 16023-9561
Just happy I found the product so fast...
- Dean Gregerson, Seabeck, Washington 98380-9489
"Just received my order today....beautiful...exactly what I was looking for....Thanks for the special touch...
thanks for making me happy...."
- Linna Howard, Laguna Hills, California 92653-4326
"Holy cow you guys are great!..."
- Bonnie Yale, Morris, Illinois 60450-2462
"Thank you for your honest and prompt service. It has been a very good experience with your company."
- Marion Woodham, Florence, South Carolina 29501-4352
"Overall I had a great experience... you exceed my expectations. Thank you again for your wonderful service."
- Uri Braun, Cambridge, Massachusetts 02138-4900
"I spent 4 hours here locally looking for this part and no one stocked it, 2 minutes on the net found your site and purchased item immediately."
- Richard Martinez, El Paso, Texas 79934-3114
"...It's delightful to find a company visibly inhabited by live people who care...I've already recommended your site to several folks at my workplace this week....Thanks again."
- Dick Huset MD, Luck, Wisconsin 54853-3419
"Excellent website, user-friendly, fair prices and a good source for plumbing parts and supplies. You were the only place that had the old-style Rialto toilet parts."
- James Race, Frostburg, Maryland 21532-1416
"Thanks for the prompt reply/follow-up to my inquiry. Your website, and customer service, resulted in my order...Very responsive customer service with helpful, relative information. "
- Gary Gentry, Smithfield, North Carolina 27577-8112
"The Customer Service Representative I initially spoke with was very helpful in identifying the part I needed. I received the replacement part in 2 days as promised. That very same day I received a follow up telephone call from Josh to check if I had received my part and to ensure that it was satisfactory. Josh then sent me an email summarizing our telephone conversation. Again, Great Service."
- Stephen Guerrero, Hacienda Heights, California 91745
"Thanks for your promptness and quality customer service. It was a pleasure doing business with your company."
- Doug Leighton, San Mateo, California 94403
"I was very satisfied with the ordering process with your company. Your site is girl proof! I found what I was looking for right away. The descriptions and pictures were clear and concise. Thank you for carrying a wide variety of products."
- Linda Jollo, Lakebay, Washington 98349-9664
"We are in absolute amazement! We placed our orders and received everything by the next day, even during this busy holiday season! The items were in perfect condition, and perfectly packaged. Your efficiency and quality is so impressive, especially in this day and age. We are looking forward to spreading the news amongst our neighbors. Keep up the superb service!"
- Dan Y.
"Thank you so much for the delivery of my order for two toilet flappers. They arrived just two days ago; and fit perfectly. In this day and age, when good customer service seems to be the exception rather than the rule, dealing with your company was such a pleasure."
- Sheila Lally, Ridgefield, New Jersey 07657-2001
"Easy to use site, found exactly what I was looking for (twice!), with fast shipping. I will highly recommend you to my friends!"
- Patricia Williams, Glendale, Arizona 85307
"Customer service was great and made my day!"
- Sam Sauter, Happy Valley, Oregon 97086-6122
"I just received my first order from you folks and you exceeded my expectations!"
- William Newton, Reeds Springs, Missouri 65737
Not only was your customer service amazingly thoughtful and pleasant to work with, the products I received were also amazing.
- Daphne Kozek, Toluca Lake, California 91602-2519
"Received the seat today... it fits perfectly. Thank you so much for your GREAT customer service!! I plan to continue purchasing from you for supply needs and have greatly appreciated your friendly, personable, yet professional and efficient company."
- Diane Bowers, Travelers Rest, South Carolina 29690-9102
| note: EVERY customer that is shown here has given us written permission to quote him or her. We will not quote you unless we have your written permission,
and with all of our customers, we will NEVER give, share or sell your e-mail address to anyone!
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