"Was a little skeptical about ordering from so far away, but my order arrived in terrific shape and was exactly what I needed to get my older Kohler back in working condition. I will tell others of your wonderful service, and continue to use you for all future plumbing needs. Well done in stocking the hard to find or no longer available plumbing items!!!! ...a company like ya'lls needs to be made aware of, the ability to maintain older in house fixtures is a true hidden gem."
- Dwayne Sans, Nashville, Tennessee 37214-1121
"Your customer service is the best of any online vendor I've dealt with... it was a great experience to do my Internet shopping with your company."
- Jim Merrill, Katy, Texas 77449-3311
"This is the way Internet business should work!....Thanks"
- Greg Glasscock, Auburn, Alabama 36830-7255
"I received my order today. I was surprised how fast it arrived and was pleasantly surprised with the Jelly Bellies in the order. Thanks for your fast service... when I need ANY plumbing supplies I will definitely use your company again."
- David Ratcliff, Cleveland, Tennessee 37312-4606
"You are #1 with me! You have given me such good service I am telling EVERYONE who might need your services how great your service is and how wonderful to find everything in one place. It is refreshing to receive service as if I was the only customer you had that day. Thanks for achieving and maintaining such high level of quality service and products."
- Linda Mohr, Gillette, Wyoming 82718-9323
"I wish I had just come here in the first place."
- Leo Sobczak, Florissant, Missouri 63031
Thank you. Your follow up and customer service is great! I work for a manufacturing plant and have shared my story here at work to illustrate great customer service and follow up. You guys keep up the good work.
- Tracy Shaver, South Jordan, Utah 84095-8359
"Always pleased with your excellent customer service!"
- James Cole, Edinburg, Texas 78539-6931
"Thank you for your great customer service and your quick shipment. Not often does a company offer good customer service any longer, and few really strive to please the customer. Yours was great...Anytime I need plumbing I will turn to you."
- Beverly Kindhart, Sylmar, California 91342-2655
"This is my third purchase from you, and I know I'll be back again!....Great site -- it's the only one I use for plumbing stuff....Thank you so much for caring. It doesn't seem to happen too often nowadays, and even less on the Internet. I will certainly spread the word."
- Devon Kearney, Derry, New Hampshire 03038-5019
"I'm glad I found you, I've been looking for this part for two years, I'll be back!! Good service should always be complemented... thank you for your outstanding service!"
- Gary Shaw, Flagstaff, Arizona 86001-3536
"I have to say - this is the third time I have ordered from PlumbingSupply.com® and I have never dealt with a more painless web site. Items that locally are harder to find are stocked and you guys ship quicker than any other web site I have used. By far the most professional and efficient site...I just wished I found you sooner.... I wish other companies (especially construction related supply) were as easy to work with and as courteous as yours. I will spread the word."
- Jason E. Cooley, Shoreline, Washington 98177
Great site, thanks! I found exactly what I needed... times are so tough and rarely do you find good customer service. PlumbingSupply is the type of company we need a lot more of.
- James Gildersleeve, Charlotte, North Carolina 28269-6170
"You guys have been great to work with. One of the few competent businesses left... Awesome! I wish there were more like you guys out there. Shipping was fast, product was correct (when I ordered the right one), and the return process was smooth (when I didn't order the right one). Your communication was excellent through the whole process and I have already told all my friends. Thanks again..."
- Steve Vanslyke, Republic, Washington 99166-9753
"Love the site. I especially like how well the pictures are placed with the corresponding items; makes it quick and easy."
- Chris Towers, Atascadero, California 93422-6056
"Thank you!!! I can't believe how hard it was to track down these simple parts that a so-called "professional" mangled the last time he worked on my water heater!"
- Daniel Schmick, Newark, Delaware, 19702-1615
"Your customer service staff members are ALWAYS very helpful. I would be honored to be 'quoted' on your web page! Thanks again for all your help!"
- Dionne Walker, Houston, Texas 77088
"It was such a small order but you still showed great care.....You people are a class act.....The service that I've received has just substantiated my very positive opinion of the company....Thanks again."
- Lawrence Brombach, Pullman, Washington 99163-2452
"Man, you guys are unbelievable! Thank you very much and I swear that from now on I'll buy all my plumbing supplies from you guys... and I have shared my experience about your company to my friends as well. Great service is just hard to come by these days."
- Gerardo Toribio, Yuba City, California 95993
"I want to take the time to write and say what a great experience it was doing business with you...Everything worked as it should, without any hitches: order placement, order confirmation, shipping confirmation, and prompt delivery."
- Jonathan Ball, Pasadena, California 91104-1731
"Your performance/ responsiveness is incredible....add my name to your list of satisfied customers."
- Dan Patton, Burlington, Kentucky 41005-8014
"Customer service was excellent and I felt valued even though it was a small amount purchased. Thanks again!!"
- Christopher Larsen, Mansfield, Ohio 44903-9129
"Thank you for your attitude toward customer service. It is very refreshing to find a business out there that really cares."
- Chuck Pfaff, Auburn, California 95602
"You guys are incredible....I am impressed with your service and will tell all of my friends about you."
- Gary Turley, Yukon, Oklahoma 73099-3273
"...Really, really great on the customer service side. I've already told some friends to look for their plumbing supply needs and check you out on the web!!!!"
- Henry (Hank) Fuchs, San Francisco, California 94127-1543
"It's hard to find a company that still cares for their customers. Keep up the good work."
- Allan Schultz, Fort Atkinson, Wisconsin 53538-1819
"...you've made my day. I never thought shopping for plumbing fixtures could be such an adventure.
...Wish I had ordered all of my plumbing things through you. Thanks again."
- Lezlie Heller, Marina del Rey, California 90292-7290
"Thank you for such a fast delivery, and I mean fast. I know the post office has a lot to do with it, but I ordered my part on Saturday and I figured I wouldn't get it until at least Thursday. I got it Monday, I didn't think it was possible. So thank you so much, because I really needed the part. Plus you made my wife and daughter very happy the toilet is working again."
- Curtis Mihor, Brookfield, Wisconsin 53005-1613
Note: EVERY customer that is shown here on any of our customers testimonials pages has given us
written permission to quote him or her. We will not quote you unless we have your written permission,
and with all of our customers, we will NEVER give, share or sell your e-mail address to anyone! |
"Your exploded view diagrams were great, and helped me find all the parts we needed - that's why I ordered from you instead of from another vendor... I'm sure that your company helped to save me hundreds of dollars by enabling me to fix my shower faucet myself. Whenever I need plumbing parts again, I will definitely return."
- Frances Egan, South Mills, North Carolina 27976-9543
"I just want to let you know how I appreciate your prompt delivery and service on my small order....It has been a distinct pleasure to purchase from you. Thank you very much."
- Julian Robb, Clackamas, Oregon 97015-6220
"We would just like to comment on the excellent customer service provided by your company. It is rare these days to enjoy the swift response to our needs that you provided. We were amazed when we placed the order on a Sunday and received a response immediately. We would certainly recommend you to anyone seeking plumbing supplies."
- Joyce Hunt, Roseville, California 95661-3518
"I wanted to Thank You for the excellent service that I received on this order....You may quote me on everything that I wrote you, because I am a hard guy to please at times
and when someone goes out of their way to make me a happy camper, I am glad to express myself back to them and hope others will take advantage of your kind and generous things
that you do to keep customers."
- David Tucker, Timberon, New Mexico 88350
"Everything was perfect, easy and very simple. Thanks again for the quick turnaround....Thanks again for the great job."
- Kevin Lentz, Holt, Michigan 48842
"I just received my order; priced right, shipped on time, and filled correctly."
- Jim Dalin, Edison, New Jersey
"You folks really helped us out, and if we hadn't gotten the help we did from PlumbingSupply, I don't know what we'd have done."
- Linda Bakkedahl, Lytle Creek, California 92358
"Thanks for the quick service, I will put you on my great service list."
- Harold Short, Ellensburg, Washington 98926
"Great job and service! We received what we ordered and the best price and quick service and delivery!" and on another order, "Last order was picture perfect. Had a follow up phone call to confirm PayPal purchase and the fitting arrived very quickly. I was very pleased and impressed with your service. Keep doing what you are doing and how you are doing it - best prices + excellent service = great value!"
- John Orla-Bukowski, Alameda, California 94502
"I had to write and thank you for a great job, well done. Keep up the great work."
- Alan Vocelka, Torrance, California 90503
"You're site is great and easy to use. You guys have everything!"
- W. Schwarz, Amagansett, New York 11930
"This site is PERFECT for everything I need, ships quickly and is easy to navigate."
- Christine Suszko, Irvington, New York 10533
"Thanks for the quick service. It was perfect."
- Roger Behrens, Barkhamsted, Connecticut 06063
"Thanks for the great service."
- Suzanne Higgins, Evans, Georgia 30809-6031
"Your sales people responded promptly to my inquiries. They also were very helpful in ensuring I ordered the correct part. They treated me as if I were ordering $20,000.00 worth of part instead of $20.00 worth. Thanks, and keep up the great customer service."
- Paul Remke, Suwanee, Georgia 30024-4045
"Wow. Thanks for the super fast shipping....Outstanding service! Much obliged."
- Ron Kays, Larspur, Colorado 80118
"I appreciate your awesome service."
- Jim Erdelyi, Lincoln Park, Michigan 48146-2907
"I think I should take the time to simply say, 'You folks are great.'"
- John Mulder, Mehegan Lake, New York 10547-1835
"I really appreciate you folks keeping me informed...happy to recommend your company to anyone."
- Paul Sonia, Portland, Oregon 97230-2528
"...Thanks again for great customer support."
- Sonia Curtice, Sunnyvale, California 94089-5896
"We had a toilet out of commission two days before a big to-do with no place in the area that carried the part. I ordered from you and the part came two days later. The part was on and the toilet working just hours before a 39 person get together. I thank you and my guests thank you. You really saved the day!!! I would not think twice about recommending you or doing business with you again. Keep up the great work. When a company does a good job, people should know."
- Mike Schuster, Norfork, Arkansas 72658-9081
I wanted to let you know I received my order and I appreciate the timely manner in which it was shipped. In addition, the personal help I received over the phone from your company was first rate. In this day of all too often poor customer service, your company shines above all the rest. Thanks again for your fine service.
- Paul Bohmann, Springfield, Pennsylvania 19064-1425
"Thank you for your prompt delivery of my part - the best one (buy on line) ever."
- K. Reyburn, Santa Rosa, California 95404-1860
"Thank you for the quick and efficient service. You have a happy new customer."
- Ken Hall, Lakewood, California 90712-1339
"I applaud your company and your excellent service."
- Norman Aaronson, Niskayuna, New York 12309-1939
"Thanks for the attention. It is rare now a days to have such prompt and courteous service. Your company should be thankful."
- Patrick Poland, Auburndale, Florida 33823
"... I wanted to thank you for your professionalism and prompt and courteous service. I will gladly recommend you to all of my friends that need plumbing supplies."
- Jon Sayer, Raleigh, North Carolina 27608
"Your service is outstanding."
- Sallee Kafer, Rockville, Maryland 20853-2952
"I have been very impressed with your service. In fact I told our plumbing contractor about your site...I also compared your prices and you beat the competition handily. I think you guys have a winner of a system on your hands. I am glad I found you."
- Jerry Falco, Williamsport, Pennsylvania 17701
"I was nervous at first ordering without speaking to a live person, but you have made me a believer and a loyal customer."
- F. Pabros, San Jose, California 95112
"Thanks for the fast service!"
- Ken Hahn, Central Valley, New York 10917-3530
"Thank you very much. You guys are really good! I will recommend you to my friends."
- Frederick Laske, Canandaigua, New York 14424-9009
"Great site... easy to navigate. I was VERY happy to see all the model numbers listed on the parts pages. My toilet model had changed to a different one and you had it listed. It was EASY to locate the part I needed!"
- Kimberly Nichols, Olivehurst, California 95961-7554
"Very good website. Easy to use diagrams. Will recommend your website."
- Chris McQuinn, Omaha, Nebraska 68137-3016
"Thank you for the excellent response time...the shipping time was fantastic and the follow up e-mails from your staff was super fast and informative."
- Frank Bates, Fisher, Indiana 46038-9290
"Thank you for your prompt service on my recent purchase... it's been a pleasure doing business with you. Thanks again."
two years later (while placing another order) Mr. C.N. wrote:
"... what I purchased from you two years ago performs flawlessly. Thank you...."
four years later (while placing a small order) Mr. Cuong N. wrote: "... You guys are great. I'm really glad that I bought from you..."
- Cuong N., Rowland Heights, California 91748
"This was my first order and I am very happy with the product and service that I received... excellent customer service."
- Mike Hsu, Milpitas, California 95035-5443
"It is such a pleasure to deal with a company that delivers what it promises... I am really happy that I found your company...Thank You for being there..."
- P. Salyers, Owasso, Oklahoma 74055
"Thank you for your honesty and sincerity. I greatly appreciate a company who would rather lose a sale than mislead a customer... It is a pleasure getting the personal contact and e-mail responses that I have gotten from your company... go ahead with my order. I will use your business again when my needs see fit..."
- Chris Lombardo, Raleigh, North Carolina 27606
"Wow! Thanks, folks, for a job well done."
- Doug Cadmus, Overland Park, Kansas 66213
"Thanks again!!...Thanks for supporting APO addresses!! Living overseas during times of deployment is challenging, but companies like yours who are willing to make shipments to APO addresses using what has become unconventional and inconvenient shipping mode (the U.S. Postal Service, rather than UPS or FedEx) demonstrates real support for the troops!"
- Michael Dean Noah, Heidelberg, Germany
"...I am very pleased with your service and will definitely recommend The PlumbingSupply Group to my friends."
- Dennis Fowler, Otego, New York 13825-3204
"...and it's perfect. I thank you, my family thanks you but our turkey doesn't. ....and it was a pleasure ordering from you. You made our Thanksgiving....Thanks for the fast shipping."
- Chris Humphries, Great Falls, Montana 59404
"...I found exactly what I needed....quickly and easily...great website!"
- Paul Lucek, Scarsdale, New York 10853-3417
"... and you can add me to your happy customer list! Thanks!"
- Ken Okin, Saratoga, California 95070-6286
"I am very impressed with your service...I will continue to use your company as a resource....thank you for your superior service..."
- Maureen Graham, Marion, Ohio 43302-8311
"Your company is on the ball!" Thank you for your promptness and efficiency."
- Anne Affatato, Vero Beach, Florida 32963-3918
"....I'm one happy customer....and I'll be recommending that my friends check you out in the future."
- Randy Breese, St. Louis, Missouri 63108-2927
"I am an Internet marketing consultant in Massachusetts with a 20 year background in the design and construction industry. I teach internet marketing, give seminars, and consult. I just wanted you to know that I rate your site very highly and will use it as an example of several good features: honest work (full service, not a shallow Internet startup hopeful), credibility building (your FAQ's), and a sense of personality plus values..."
- K. G., Hamilton, Massachusetts
"You guys are ON IT! Thanks for the GREAT service!!!!...I would not mind a bit if you used that candid 'testimonial'... I meant everything I said, and I certainly continue to feel the same way about your online services, the products you represent, and the products I have ordered and received from you..."
- C. Yara, Honolulu, Hawaii
"You guys are great... I was especially pleased with the quick service..."
- A. Hirshan, North Conway, New Hampshire 03860
"...thank you for your quick response to my order. Your professional work has helped me land an account that can make my company a lot of money. Thank you again and I will be ordering from your company in the future."
- Michael S, Whitewright, Texas
"Y'all were great... better than the local plumbing store that I had face-to-face contact with...Well done."
- Andrew L., Arlington, Virginia 22207
"Thank you so much. You guys have a great Customer Service department.... It was a blessing to find you guys when I did my kitchen... Sorry to bend your ear, but ya'll have made my day and completed my kitchen."
- Kellie Thompson, Nashvillen, Tennessee 37204-3702
"...thank you for the fine service you gave me... Needless to say, 'I was delighted with your service.'"
- V. Duffin, St. George, Utah 84790-7759
"I really appreciate all of the professionalism I have seen from your organization. I plan on making future purchases, and I will recommend your online store to my friends."
- Dave Wright, Boise, Idaho 83712-7902
"Your service was so great and so quick!"
- E. Hill, Sunnyvale, California
"... My local supplier told me it would take from ten days to two weeks for them to order it, this was just not acceptable to me, so I went to the Internet to find it... it was a great experience dealing with you and your co. over the Internet. Your web page is fantastic and informative as well as easy to use..."
- Bill J., Salem, Massachusetts
"Thanks for your quick service... Nice prices and nice service. You'll be hearing from me again..."
- C. Miller, Ft. Collins, Colorado
"... I don't know if this was a setup so you could 'underpromise and overperform', but whatever the case, keep doing it.....Thanks"
- Barb M., Delafield, Wisconsin 53018
Because we treasure and honor your privacy, EVERY customer above has given us written permission to quote him or her.
We will not quote you unless we have your written permission and in no case, will we give or sell your e-mail address to anyone.
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- Mahatma Gandhi
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