Email us with the description, prices, credit card info, where to ship, etc.
or By mail:
Our mailing address is: PlumbingSupply.com®, 994 East 20th St., Chico CA 95928
You can mail us the description, prices, credit card info, etc.
or By phone:
You can call in your credit card number if you are concerned about Internet security to our credit card answering machine at 530-891-1556 (and then send us your order by email, fax, or by mail). We would like to encourage you to use our secure order form as we guarantee your credit card transaction. We understand if you feel somewhat leery, therefore, we offer the other options. One of those options being that if you have the need to speak with one of our customer service specialists then please click here.
or By fax:
You can fax us at 530-891-0654 or 530-891-8521 (only for orders) or toll-free at 866-744-0521.
You can fax us product descriptions, prices, credit card info, etc.
Many ways to pay us:
PayPal or Visa or MasterCard or Discover Card
or eCheck (via PayPal) or American Express (via PayPal)
Note: credit cards must be issued by a North American bank or institution (US, Canada, etc.) unless you pay with your credit card through PayPal. Sorry, but we do not accept gift cards.
Note: PayPal requires a signature for delivery on all orders of $250 or more.
We also accept checks and money orders. Your order will be held if paying by check or money order, unless US Postal money order.
|Check and Money Order Policy
|If the amount of the check is:
||Your order will be held for:
|$0 - $499.99
|$500 - $2,499.99
|$2,500 - $9,999.99
|$10,000 - $19,999.99
|$20,000 - $39,999.99
|$40,000 and over
The main reason that we have this crazy long check holding/waiting period is to protect ourselves. Some scam/fraud artists send checks that appear to be legitimate and ultimately end up being worthless. We have read of a number of cases where many weeks have passed before the recipient (too late) found out that the check was worthless. So, should you pay us by check, and we cash/deposit that check, and should you then wish to cancel the order before we have shipped that order, we will not mail a refund back to you until the above mentioned times have passed. (Please be aware, too, that we also charge a "bounced check" fee for all checks returned to us due to insufficient funds.) Yes, it's a sad state of affairs that these days we all can't trust each other totally. Sad to say but sending phony checks is a very common occurrence by some thieves. Therefore, we are very diligent in attempting to protect ourselves from check fraud, which ultimately means lower prices for all of our customers. We do accept regular mailed checks as a courtesy to our customers, but please note that if you would like for us to ship your product quickly, then please pay us with a credit card (because both you and we are better protected when you use a credit card).
Even Netflix doesn't accept "Pay by Check" as a payment method and that is mainly because of the hackers that have ripped them off with checks.
Here is what Netflix says on their website about checks: "Payment methods like traditional check-in-the-mail payments, money orders or purchase orders take longer to process, so we are unable to accept them at this time." - as of November 2010
Fact: in 2007 the U.S. Postal Inspection Service started an international crackdown on fake checks. More than 540,000 fake checks with a face value of $2.1 billion have been seized as of Dec 2007.
To keep our prices lowest we do not accept COD orders, Purchase Orders, or foreign checks/money orders.
Note: when using a credit card you are totally protected!
Orders shipping to California are subject to a 7.50% sales tax.
If you're a reseller, you'll need to print and fax us this form.
Standard Shipping | 2nd Day Shipping | US Mail Shipping
Orders are normally shipped via standard UPS Ground, FedEx, or OnTrac (tubs and very heavy items will ship by other means).
When you select "Standard Shipping" - which is based off of the subtotal of the order, and is the default shipping method - it will be shipped by one of the methods available to us (US Mail, or UPS, or FedEx) and out of those we will select the method that is most appropriate for what was ordered. If you do not receive shipments from any one of these methods (maybe US Mail doesn't deliver to your address), please make sure we are aware of this by putting a note in the customer comments section at the bottom of the order form (located on the 'final review' section during checkout).
We only ship to U.S. destinations, US territories and Military APO's.
It generally takes up to 9 business days by standard carrier (FedEx or UPS) for normal shipping.
Note: Please allow extra shipping time during the holiday season.
We normally ship within 24 hours (Mon-Fri) unless noted otherwise.
Security risk ordering on-line from us?:
We take security very seriously. PlumbingSupply.com® complies with the strongest identity authentication standard available today by utilizing an Extended Validation SSL Certificate. A unique and highly visible green address bar will display in the latest high-security browsers in the secure portion of our shopping cart (where you input your personal information). This bar immediately helps assure you that PlumbingSupply.com® is an authenticated web site. Additionally, a green security bar highlights our name and also includes a notation next to the address bar that our organization is certified by Thawte. The green address bar and security bar helps you know that PlumbingSupply.com® is a legitimate Web site and that your transaction will be secure.
To show our faith, we guarantee it -- there is no risk to you, period!
If anything happens, we'll make sure that you owe nothing for Internet credit card fraud due to ordering on-line from us.
You can order with confidence from us, as we have been doing so with no loss to any of our customers since 1995.