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Q. "Do you sell any showerheads that completely shut off water flow?"
A. No, and we are not aware of any showerheads that have the ability to completely stop water flow. With your shower valve still open and the showerhead completely closed, it is possible for hot water to force itself into the cold water line. Once the showerhead is opened again, only hot water flows for a moment, creating a risk of scalding. This is why showerheads are normally manufactured to dribble a small amount and prevent this from occurring.
Q. "Do you have any suggestions with regards to mineral buildup?"
A. If you have hard water and don't have a water softener, then eventually you'll get some scale/calcium buildup in/on your shower head (no matter what brand or style). To remove those unsightly mineral deposits on your shower head, put one cup (depends on size of shower head) of somewhat diluted white vinegar in a plastic bag, and place it over your shower head. Then hold it in place with a twist tie and let it stand overnight. With some finishes (other than durable chrome) using vinegar might not be a good idea. Be careful not to get any vinegar in your eyes.
Q. "My shower head is off-center when it is tightened. How can I center it without leaks?"
A. Back it off until it is centered; then count the number of turns it takes to remove it. Reapply lots of PTFE thread sealing tape (clockwise), then thread the shower head onto the arm the same number of turns that it took to remove it.
Q. "Why can't I buy shower heads that deliver more water than 2 1/2 gallons per minute?"
A. It is now a federal law that all showerheads sold in the United States must be low-flow.
Q. "Do all of your heads deliver 2.5gpm?"
A. Yes, at 80psi all do (unless it specifically states otherwise). If your house has less pressure than 80psi (while the head is operating) then you might get less volume than 2.5gpm.
Q. "Do you sell a shower head with an easily removable flow reducer?"
A. Due to Federal energy savings laws we may not sell a shower head where the water restrictor is "easily removable.
Q. "Does the showerhead I ordered swivel, or do I need an additional part for it to do so?"
A. It is rare for a showerhead not to have a swivel feature unless its position adjustment is in the shower arm or it is a "flat" model that is meant to be installed parallel to the floor. With the exception of those mentioned, some industrial models and most handshowers, standard-style showerheads generally come with a built-in swivel feature.
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