We have (by far) the largest plumbing-only product selection on the Internet (and since 1995).
PlumbingSupply.com® incorporates the strongest identity authentication standard available today.
"Without integrity, no company can have positive word of mouth." - Jay Abraham
Since opening our virtual doors in
1995, we have been known as
THE #1 Internet plumbing supplier. We started out with a mission to transform the task of buying plumbing related products into an enjoyable experience and offer the largest selection of plumbing supplies anywhere. Today, we continue with that mission by providing top quality plumbing products at the lowest possible prices, with strong focus on providing you with
excellent customer service. We here at PlumbingSupply.com
® sincerely believe that our customers should always come first. We have been
reviewed and written about in numerous publications, have received tens of thousands of
thanks and compliments, and are well known on the Net and especially in the plumbing community. We also sponsor a number of plumbing-related educational and informational sites such as
PlumbingNet.com (directory of plumbing manufacturers), and
Plbg.com (best plumbing advice forum on the Net). We are proud of our reputation and we believe that over 99% of our customers are very happy with our service, prices and quality of our products.
Our fantastic team:
"To give real service you must add something which cannot be bought or measured
with money, and that is sincerity and integrity."
- Douglas Adams
"Under promise and over perform"™ is our motto. "Yes, we have it"™, we have low prices, a great inventory, large selection, top quality products, and the most conscientious plumbing-supplier team ready to serve you.
| Our Founder: |
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Many years ago, Vic after having served in the U.S. Navy Reserve (Vietnam veteran) graduated from Cal State University at Northridge. While searching for employment he stumbled into an excellent paying Plumbing Apprenticeship Program soon after graduating from CSUN. After 4 1/2 years (he was advanced ahead of all of his many peers) of intensive plumbing education he became a Journeyman Plumber. As soon as he qualified for the next step, he became a Plumbing Contractor. Then he became a College Plumbing Instructor at Butte College (Northern California) and finally a well known Plumbing Distributor. |
| Vic believes plumbing has contributed much to society and his goal is to not only be able to provide quality plumbing products at very low prices and provide superior service, but to also educate people as to how important plumbing is to society. Vic also believes in "giving back" to society, and therefore each year we give a considerable amount of moneys to charities. These days Vic has stepped out of a day-to-day role at our company to spend more time on his health (yoga, aerobics, meditation, stress management). Occasionally, when he has time, he will audit some transactions/sales to be sure that we are always providing you with the excellent service that we are known for. Vic enjoys sharing his passions and hobbies as shown here. |
| Chief Executive Officer and President: |
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Lucas, after our Founder announced his semi-retirement, was appointed to be our CEO and President. Lucas began working for us part time in our warehouse, and with hard work and strong determination has excelled through every department in our company. Lucas has been involved in the construction and building industry for several years and with this experience he has brought a strong understanding of the industry. |
| He is a firm believer that "scientia potentia est" or "knowledge itself is power" and understands that our customers will share in the advantage of a well trained and knowledgeable crew. With this in mind, Lucas dedicates a lot of time for training and teaching. Lucas is quite energetic. He enjoys working and also has a strong tie to family. He loves scuba diving in the Pacific Ocean and spending time on the beach with his family. |
| Vice President: |
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Michael has been with us since we started. He loves challenges and finding unusual plumbing products. He also is seen reading the plumbing code books to find answers to complex questions. Michael enjoys finding the newest plumbing products on the market and solutions to common plumbing problems. |
| He also orders a number of products and helps to oversee our Accounts Payable Department. Michael's eye for detail is one of the reasons our credit rating is impeccable. He makes sure all of the manufacturers and suppliers are always paid on time. Having a great relationship with our suppliers is one of the reasons that we can offer such low prices. |
| He and Lucas share the same goal to continue to be the best Internet plumbing supplier in the U.S.. Both are dedicated to leading a team that is known throughout the plumbing industry for providing the best service. |
| Chief Technology Officer: |
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Dan has also been with us since we started. He is our resident computer pro and is proficient in Perl, C++, XML and HTML. We have much to thank Dan for, as much of what you see is due to his programming skills. He is also great in troubleshooting computer glitches, if ever there is a computer problem Dan can fix it! Dan loves challenges and so he also has made finding and identifying unique plumbing parts his love. Dan states: "Plumbing and computers. What else do you need to know in this life?" |
| Chief Financial Officer: |
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Rick has worked for us since we started our online venture in 1995. Rick has contributed several ideas that have helped to streamline many of our daily processes and has contributed considerably to the improvement of our inventory management. He makes sure that all inventory levels are correct for the thousands of products that we stock in our warehouse. This ensures that the rest of our team can fulfill orders in an accurate and timely fashion. |
| It is his strong work ethic, attention to detail, and dedication that has made Rick the obvious choice for our CFO. Rick also trains our team members how to manage our Returns Department and how to monitor all orders that are shipped directly from various manufacturers. Rick has also written several informative plumbing articles and FAQ's for our site. We are very lucky to have such a conscientious person on our team. |
| Web Development Manager / IT Manager: |
| Vince started with us in 2001 as a part time employee while attending Chico State. After graduating in 2002 with a Bachelor's Degree in Business Administration and Option in Management Information Systems, Vince began working full time and created our Web Development Department. He then began managing a crew to help assist with the creation of new pages. |
| Vince is currently responsible for managing all web-related projects and currently overseas all web development projects. In addition to managing our web team, Vince is also responsible for setting up new web servers and making sure all of our sites are operating as designed. "I just love working with people and computers. It can be very challenging and stressful at times, but the feeling of accomplishment far out-weighs the stress. I feel lucky...I went to college for six years, studying business and computers, and now that's the field I work in, and I couldn't be happier." |
| Web Development Project Manager/Supervisor: |
| Angelica joined our Web Development team in 2007 and began improving our existing pages as well as creating new product pages. She graduated from California State University Chico in 2005 with a Bachelor's Degree in Communication Design with an emphasis in Communication Information Systems. Now the Web Development Supervisor/Project Manager, Angelica makes sure all web related projects are completed efficiently and on time. She constantly monitors the progress of each project which helps keep our team organized and on track. She works hard to make sure our Web Development team is constantly improving our existing web pages and creating new ones. |
| Customer Relations Supervisor: |
| Stefani does everything she can to make every customer happy. She gives our team the continuous training needed to provide excellent customer service. Even after their initial training process, Stefani makes sure all of our Customer Service Specialists retain and implement our procedures and standards. She often monitors our in and out going email and reviews most orders we receive daily. Stefani also assists our Web Development Team by reviewing our web pages before they are added to our site. Her hard work, dedication, and caring nature is the driving force behind our outstanding customer service. She raises our team's core understanding of customer care and brings it to the highest level. We are very thankful to have her on our management team. |
| Customer Relations Assistant Supervisor: |
| Aden is a highly motivated and enthusiastic person. He makes sure each order gets out on the same day that it is placed -by providing direction and keeping others organized and on task. He makes sure every position is filled throughout the day so that our order fulfillment process is completed in a timely manner. Aden is always there to assist anyone who has questions or needs help with any given issue. He is very considerate and will do what it takes to get the job done and deadlines met. We are very thankful to have Aden on our team. |
| Water Quality Specialist: |
| Mike is our Water Quality Specialist. His wisdom and experience has helped solve many, many common problems and has provided helpful solutions to hundreds of grateful and happy customers. Mike's extensive familiarity with plumbing and plumbing products is now benefiting our Web Team - he writes and instructs the team in all types of helpful information for our site in order to benefit our customers and provide a better understanding of common plumbing issues. One of his specialties is water quality, and he is always happy to share his knowledge and assist customers with their questions. The specialized water softener and water products we offer are based off of his specifications. Mike is also a leader in our local community and does a lot of rewarding charity work. We are quite lucky and proud to have Mike on our team. |
| Senior Purchasing Agent: |
| Pedro orders the majority of the products we stock in our warehouse and monitors inventory levels to ensure that our stock levels are kept at their highest. We take pride in our inventory level and normally, we have 98% of all items in stock which is largely due to Pedro's ability to stay on top of our ever-changing inventory. |
| Administrative Assistant |
| Megan assists our President and CEO, helping to keep his busy schedule organized. She often corresponds with various vendors and representatives. Megan also assists from time to time in both our Human Resources and Customer Service Departments. |
| Warehouse Manager: |
| Jeff, with the help of the Warehouse Team, makes sure that our shelves are full and the warehouse operations are running smoothly. He is kept busy with restocking our warehouse as well as ordering products and supplies. He also works on identifying each of the thousands of tank lids we stock. If you send us a template of your toilet tank lid, Jeff will likely be the one to find it for you. |
| Web Development: |
| Mike, Carolyn and Laurel work hard to make sure all of our pages are kept up to date and accurate. With several pages added daily, in addition to keeping up the thousands of existing pages, they certainly do keep busy! |
| Accounts Payable Department: |
| Mark manage our accounts by making sure all invoices are paid on time (and often early!). He does an exceptional job at making sure our relationships with our manufacturers and suppliers are kept in good standing. |
| Customer Service Specialists: |
| Linda,
Cherise,
Melanie,
Charlotte,
Doni,
Kristen and
Chris, who are all doing an outstanding job. These team members focus on providing outstanding customer service. They make sure our customers who call are greeted promptly with a friendly disposition and try their best to answer all email within 24 hours. |
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| We would also like to honor a former team member and dear friend, Michelle, who sadly is no longer with us. |
| Warehouse / Order Fulfillment Team: |
| Sandee, and John, make sure that our shelves are full, organized and easily accessible. They restock our warehouse as well as check-in products that are shipped to us from manufacturers and suppliers. |
| Our Town - Our Team: |
| We are located in Chico, California. Our city is a cultural, economic, and educational center in the northern Sacramento Valley and is home to both Chico State University and Bidwell Park which, at over 3600 acres, is the third largest municipal park in California and one of the 25 largest city parks in the United States. Chico is a relatively small city (the urban area of Chico is at approximately 110,000 people) but it's citizens are proud of, and care deeply about, their community. If you come to Chico, it is not uncommon to see a bumper sticker boasting "Chico Is My Hometown!" We are very fortunate that all of our team members love their jobs and love Chico. We do not have much "turn over," and this is one of the reasons that our percentage of orders to you is nearly 100% "perfect." |
| We have gotten thousands of letters and notes thanking us for our fantastic service. All of our team members pay very close and careful attention to detail (although we are human, and do make mistakes once in a very great while). They are all trained in every aspect of our entire system and therefore can step in and help when any team member is sick, on vacation, or may be off on their birthday (which is one of the paid benefits when working at PlumbingSupply.com®). |
| The people that are listed here are able to process your order from start to finish. You might even see one of their names on an e-mail from us if we have any questions about your order. We are able to provide you with great service because of team members such as them. The listed team members here are examples for all others to follow. Without them we wouldn't be the same. |
| We love to improve and would love for you to give us suggestions. Suggestions on how to improve, other products to stock/ supply, and how we can better serve your needs. |
Do you have more questions about us? Please try our FAQ page.
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