We opened our virtual doors in 1995, with a mission to use the Internet to transform plumbing products buying into a painless and enjoyable experience. We wanted to offer the largest selection of plumbing products anywhere, at the lowest possible overhead prices. Providing quality plumbing merchandise at fair prices with awesome service. Since 1995 we have been known as THE Internet plumbing supplier. We have attained all of our original goals and are continuing to build our ever growing product selection. We have been reviewed and written about in numerous publications, have received tens of thousands of thanks and compliments, and are well known on the Net and especially in the plumbing community. We are proud of our reputation and we believe that over 99% of our customers are very happy with our service, prices and quality of our products.

About our Founder and Owner:
Many, years ago, Vic, after having served in the U.S. Navy Reserve (Vietnam veteran), Vic graduated from Cal State University at Northridge. While searching for employment he stumbled into an excellent paying Plumbing Apprenticeship Program soon after graduating from CSUN. After 4 1/2 years (he was advanced ahead of all of his many peers) of intensive plumbing education he became a Journeyman Plumber. As soon as he qualified for the next step, he became a Plumbing Contractor. Then he became a College Plumbing Instructor at Butte College (Northern California) and finally a Plumbing Distributor.
Vic has had a lot of experience in the plumbing, kitchen and bath distribution business. He has written numerous articles regarding the Internet for such well recognized (in the plumbing distribution industry) magazines as the Supply House Times. He has been quoted in plumbing trade magazines such as Contractor Magazine, as well as many newspapers such as in the San Jose Mercury News, with a readership of nearly one million regarding e-commerce. Vic was one of the first plumbing suppliers on the Internet. He has been referred to in university college classes such as in Michigan State University's Internet Communications courses. He has also given speeches about Internet e-commerce to the Lions organizations as well as the Chamber of Commerce and he has been a paid Internet consultant for many companies.
Vic states that plumbing has contributed much to societies and his goal is to not only be able to provide quality plumbing products at very low prices, provide superior service, but to also educate people as to how important plumbing is to society. Vic believes in "giving back" to society, and therefor each year we give a considerable amount of moneys to charities. Vic has many personal favorite quotes that he hopes that you will read. They are located on virtually every one of our over 2,000 pages as well as on his most favorite quotable quotes page. You can see Vic on a few of his favorite vacations and you can see some of his personal pictures (they do take time to load due to large number of bytes). Also, to see his personal pond at his house just click here. Koi, ponds, kayaking (in mellow places), trailer "camping", Vic's BBQ, traveling to warm (and quiet) places, and sailing are some of his passions.
These days Vic has stepped back from many of his duties. He mainly acts as our CFO and once in a while, without notice, will audit some transactions/ sales to be sure that we are always providing you with the excellent service that we are known for and that he demands. He is transitioning out of a day-to-day role at our company that he founded to spend more time on his health (yoga, aerobics, meditation, stress management), as well as cooking, camping, traveling, gardening and sailing.

Our Leader:
Lucas, after our Founder announced his semi-retirement (as well as a visit to the hospital due to a heart-attack), he appointed Lucas to be our new Leader. Lucas is now our Leader and Vic (our founder and still our owner) is Lucas's mentor and advisor. Lucas has been involved in the construction and building industry for several years and with this experience he has brought with him a strong understanding of the industry. He and Michael (below), are our two top Managers and are totally dedicated to us providing the same best service, have the same goals, practice the same impeccable ethics, and continuing for us to be the best Internet plumbing supplier in the U.S.. Our founder and owner (Vic) has "cut back" and no longer is working 80 hours per week as Lucas has taken up many of Vic's duties. Lucas is quite energetic. Lucas enjoys working and also has a strong tie to family. He loves scuba diving in the Pacific Ocean and spending time on the beach with his family.

Our Administrative Supervisor:
Michael has been with us since we started. He loves challenges and finding unusual plumbing products. He also is seen reading the plumbing codes books for fun and that's Michael's favorite hobbies... finding plumbing code answers and finding new plumbing products. He also orders a number of products and oversees our accounts payable. Our credit rating is impeccable and Michael is one of the reasons. He makes sure all of the manufacturers/ suppliers are always paid on time. Having a great relationship with our suppliers is one of the reasons that we can offer such low prices.

Our Data, Computer and Information Supervisors:
Dan has been with us since we started. He is our resident computer expert and is an expert in Perl, C++ (software language), xml and html. We have much to thank Dan for as much of what you see is due to his programming skills. He is also great in troubleshooting computer's glitches. Dan loves challenges and so he also has made finding and identifying unique plumbing parts his love. Dan states: "Plumbing and computers. What else do you need to know in this life?" Our other I.T. Supervisor (computer wizard) is Vincent. He, Matt, Angelica, and Dan make an awesome I.T. team.

Our Customer Relations Supervisor:
Stefani does everything she can to make every customer happy. She gives our team the training needed to provide excellent customer service. And her hard work, dedication, and caring nature is what pushes our customer service to the high levels that it is. She raises our team's core understanding of customer care and brings it to higher levels.

Our Customer Relations Team Leader:
Rick has worked for us since we started. We get a lot of compliments about his hard work. Obviously he can't read all of our mail first due to our volume but the chances are probably one in five that he has read your order or note to us. If there is a problem with your order, you can be sure that Rick is one of the main people that is on top of the situation. We are very lucky to have such a conscientious person on our management team.

Our Co-Customer Relations Team Leader:
Charlotte is always right there doing her best to make sure everyone's order gets out on the same day that they are placed. She also will be one of the first people to jump in and help out with customer's questions and finding obscure plumbing products for people. She is very caring and will do what it takes to get the job done and deadlines met.

Our Safety Manager:
Mike has also been with us since our inception and has helped to hire some of our early team members. He is knowledgeable about plumbing products and water quality is one of his specialties. We offer our brand water softener and water products because of his specifications. He's a leader in the community and does a lot of charity work. We are quite lucky and proud to have Mike on our team.

Six of our especially outstanding Customer Service Specialists are:
Pedro, Michelle, Charles, Zack, Josh , and Linda who are all doing an outstanding job.

Our Warehouse Manager:
Jeff, who is doing a fantastic job.

Our Accounts Payable:
Mark, Bobbi, and Megan manage a lot of our accounts payable and they do an exceptional job which we would like to recognize here.

Some other very significant team members:
We would like to also recognize Jeannie, Sandee, Barry, and Gabe, who all show love of their job. They try to be very accurate (yes, they are also human) and all have a very positive attitude which really shows. We have gotten thousands of letters and notes thanking us for our fantastic service. All of our team members pay very close and careful attention to detail (we are human and do make a few mistakes once in a very great while). They all are trained in all aspects of our entire system and therefore can come in when any a team member is sick, on vacation, or may be off on their birthday (which is one of the paid benefits when working at PlumbingSupply.com). The people that are listed here are able to process your order from start to finish. You might even see one of their names on an e-mail from us if we have any questions about your order. We are able to provide you with great service because of team members such as them. The listed team members here are examples for all others to follow.
There is also Ian whom we'd like to recognize as an outstanding team member.
Some other wonderful members of our team that have been with us since we started (and that we would like to acknowledge) are Sandy and Sean. Without them we wouldn't be the same.

We are headquartered in Chico, California. Chico is a relatively small town (the urban area of Chico is at approximately 110,000 people). The majority of the work force in Chico still cares about where they work and what they do. We are very fortunate that all of our team members love their job and Chico. We do not have much "turn over," and this is one of the reasons that our percentage of orders to you is nearly 100% "perfect."

We love to improve and would love for you to give us suggestions. Suggestions on how to improve, other products to stock/ supply, and how we can better serve your needs.

Do you have more questions about us? Please try our FAQ page.

If you see any mistakes, please do let us know (and see our Rewards page.)