| Megan |
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Megan is our Administrative Assistant who assists our President/CEO, helping to keep his busy schedule organized. For several years she was one of our great Customer Service Specialists. She is full of joy and makes everyone around her smile. She often corresponds with various vendors and representatives and also assists customers on the phone throughout each day as well as replies to many of the emails we receive daily requesting information. She is very organized and pays close attention to detail, which makes her a great fit for our team. When a customer places an order, within minutes Megan is often one of the first people to review the order and make sure it is ready for our Order Fulfillment Team. |
| Like many others, she has been trained in several departments including Accounts Payable. Often Megan will help out in Accounts Payable when another team member is particularly busy, on vacation or sick. She will help to ensure our purchase orders, invoices and bills are all paid and kept in good standing. She also recently began assisting our Human Resources Department. We are very thankful to have such a caring member on our team. |
| Megan enjoys spending time with family and friends, laughing and making memories. She loves being outdoors, camping, hiking and "soaking up the vitamin D". She loves reading a good book, baking, and also a variety of crafts like crocheting, making jewelry and coloring with her son. |
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Here is a nice comment a customer made about Megan:
"In working with Megan to determine sizes on the escutcheon, I was very impressed with her attention to detail and professionalism on the phone. Without hesitation, she offered to go to the warehouse to pull the actual item I was interested in and provided the dimensions that I needed. I highly recommend you find more customer service representatives like Megan." |
| - Andrew Sjostrom, Oak Park, IL 60304-1824 |
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| Barry |
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Barry is a valued member of our Order Fulfillment team who also helps out in Customer Service. He is a very dedicated, hard working team member who spends much of his time filling, checking, processing and shipping our customers orders. When filling orders, he pulls the products from our warehouse and initially packages the item preparing it to be shipped. Barry has greatly improved on his product knowledge by working directly with the parts and fittings that we offer. He's always helping others and makes sure orders are filled and shipped correctly. |
| Barry also helps out in Customer Service by assisting customers on the phone with any questions or concerns they may have before and after ordering products. He will often help customers place orders by phone and also answers many of the emails we receive. |
| Barry enjoys camping, hunting, bowling, cooking and playing Call of Duty. |
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Here is a nice comment a customer made about Barry: (All of our customer's comments are with written permission)
"I was very pleased with my service..." |
| - Wuanita Jenkins, North Little Rock, AR 72117-4556 |
| Cherise |
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Cherise is a very dedicated member of our Customer Service team and is a great customer advocate. She brings many years of customer service expertise to our team, and is constantly helping others. Cherise is known for going above and beyond. When a customer needs help, she will spend time researching parts and finding the answers to some of the more difficult questions many customers ask. If there is a product that a customer needs and we don't currently offer it, Cherise promptly begins contacting our various vendors and manufacturers to find the product. She will ensure we can get those special-order items at a good price and in a timely manner. |
| She is eager to learn more about the products, fittings and parts that we offer, and has greatly expanded her product knowledge by taking a hands-on approach. If a customer has a question on a part or fitting she will not hesitate to get the item and have it in hand while addressing the question. She takes pride in making sure all orders she deals with are correct. We are very glad to have her as part of our team. |
| Cherise enjoys spending time with her family, soaking up the sun or playing in the snow, hiking and gardening. She says she is always open to new experiences. |
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Here are some nice comments that our customers have had to say about Cherise: (All of our customer's comments are with written permission)
"Cherise was a great help on the web site and saved me from making a big mistake. Thank you." |
| - Eugene Torpey, Scotch Plains, New Jersey 07076-2611 |
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| "Your service was great; I called and a very pleasant lady answered all my questions." |
| - Joseph Cahill, Salem, NM 87941-0428 |
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| "I would like to five a BIG THANKS to cherise for a job well done and also for being very helpful." |
| - Steve Rolfes, Winfield, MO 63389-3247 |
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"Cherise, thank you for your prompt and friendly service regarding my 3/4" fitting saver. You folks actually do under promise and over deliver! I look forward to doing business with you in the future."
- Robert Lewellen, Port Charlotte, FL 33980-2301 |
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| "Yesterday I needed two parts in a hurry. You had none in stock, but your sales rep Cherise rose above and beyond the call of duty and contacted the manufacturer directly - the parts shipped out a few hours later! Thank you for your outstanding service. It was a pleasure doing business with you." |
| - Mike Kerr, Ashburn, VA 20147 |
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| "I was uncertain whether the parts illustrated on your web catalog were exact replacements, so I called and spoke to Cherise. She was extremely helpful, even going into the warehouse to confirm that one of the parts was exactly like the part I needed to replace." |
| - Mike Ridge, The Dalles, OR 97058 |
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| "First, I was elated to find out you are open at 6:30 am, so I was able to call my order in over the phone from Indiana. Thank you! Second, my call was answered by a real, live person almost immediately. Always refreshing in this day and age. Cherise handled my call wonderfully; very personable, helpful and professional. Great customer service is always appreciated. Thank you!" |
| - Christine Such, Brookston, IN 47923 |
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| Melanie |
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Melanie is one of our valued Customer Service Specialists who helps us provide top-notch customer service. Melanie brings years of customer service experience to our team. She spends much of her time assisting customers on the phone answering their questions, addressing concerns and placing orders by phone. When a customer places an order online, Melanie is one of the first people to immediately review the orders, send confirmation emails and make sure they are ready to be handled by our Order Fulfillment Team. She often spends time researching special order requests. |
| When she is not busy in Customer Service, Melanie helps our Order Fulfillment team by filling orders, packaging the products, getting them ready for shipment, processing orders and shipping. She has also broadened her knowledge of plumbing products by directly working with the fittings and parts and other products we offer. We are very happy to have such a dedicated member of our team. |
| Melanie enjoys hanging out with family and friends, listening to music and going to concerts. |
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Here is a nice comment a customer made about Melanie: (All of our customer's comments are with written permission)
"I surely do thank you and all your staff... I do a lot of ordering on line and no doubt that you have one of, if not, the easiest sites to order from and you tell that lady... who called me... I kind of wish my order was messed up and she would have to call me back again... just kidding... but it's very rare someone explains their business and the reason for the call like she did... she was really good and I just enjoyed talking to her... she's excellent in my opinion." |
| - Kenneth Brock, Warm Springs, GA |
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"Melanie did an outstanding job! Customer service was excellent and I felt valued even though it was a small amount purchased. Thanks again!!" |
| - Christopher Larsen, Mansfield, OH 44903-9129 |
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| "I would like to tell you that yesterday Melanie handled a second order for me over the phone and did an exceptional job. She found additional repair parts that were not listed on your web site...She is no doubt an exceptional employee and should be commended on her performance. Employees like Melanie unfortunately are a rare commodity these days. It's nice to once again experience World Class Service!" |
| - Earl Stoyer, Sherman, TX 75092 |
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"Special thanks to Melanie who answered my telephone query about my nonreceipt of the USPS shipment. She was immediately helpful." |
| - Hal Lansing, Big Pine Key, FL 33043-3217 |
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| Aden |
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Aden started out as one of our Customer Service Specialists who provided years of outstanding customer service. He is now our Customer Relations Assistant Supervisor who oversees the entire order fulfillment process. He makes sure each order gets out on the same day that it is placed by providing direction and keeping others organized and on task. He makes sure every position is filled throughout the day so that our order fulfillment process is completed in a timely manner. Aden is always there to assist anyone who has questions or needs help with any given issue. He is very considerate and will do what it takes to get the job done and deadlines met. |
| He is one of the most motivated and enthusiastic people we have, and is always ready and willing to help out where needed. Often times Aden will assist customers on the phone when they have plumbing related questions. He has a lot of experience with the many repair parts and various other plumbing fittings that we offer. Because of his in-depth, hands-on experience with the products we offer, he is one of the top people our team turns to with product questions. Along with Rick, Aden works extensively with our product inventory to make sure that the inventory counts for the thousands of products we offer are correct. This helps so many of our team members to complete orders more efficiently. We are very thankful to have Aden on our team. |
| Aden enjoys most motor sports especially off-roading and hot-rodding. He rides his bike all year long and really loves it (except for rainy days). He is an amateur hiker but looks forward to more difficult hikes in the future. |
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Here is a nice comment a customer made about Aden: (All of our customer's comments are with written permission)
"Aden - you have indeed gone above and beyond the call of duty. So happy we connected with you, and I'm sure you are a huge asset to your company. Take care and have a great day!" |
| - Regina Lorenzen, Summerville, WV 26651 |
