Sandee
Sandee has been a member of both the Warehouse and Order Fulfillment Teams since 2003. She spends much of her time filling orders with the requested items, checking orders to ensure that fellow Fillers have pulled the correct product, processing payment for the order and then shipping the packages out to our expecting customers. She is extremely diligent in making sure that the ordered product is carefully packaged to avoid damage while being shipped and her years of hands-on experience with products is beneficial as she's very efficient in double-checking filled orders.
And, if you need to find something in our warehouse, you can bet that Sandee will you find it- and always with a smile! When scheduled for the Warehouse, she is busy receiving product into our warehouse and inspecting it for both accuracy and shipping damage. She then works hard restocking our shelves with the thousands of different items you see on our website. As part of the Warehouse Team, Sandee has been trained as a forklift driver and is always ready to assist others when a needed item is out of hands reach. No job is too hard for Sandee- she is always willing to jump in and help where/when needed.
Megan
Megan started with us in 2006 and is our Administrative Assistant who assists our President/CEO, Lucas, helping to lighten his work load and keep him as organized as possible. She also helps our Human Resources Department, making sure that we are in compliance with current laws and answering fellow employee's questions regarding work benefits.
Like many others, she has been trained in several departments, including Accounts Payable. When another Accountant is particularly busy, on vacation or sick, Megan will help to ensure that our Purchase Orders and invoices are all paid on time and that our accounts are kept in good standing. She also has spent time as a Customer Service Specialist, assisting customers on the phone as well as replying to the many emails received daily.
In her free time, Megan likes laughing and making memories with her son and close family and friends. She enjoys reading good books of any kind, camping, gardening, crocheting, making jewelry, eating chocolate and "soaking up the vitamin D".
Here is a nice comment a customer made about Megan:
"In working with Megan to determine sizes on the escutcheon, I was very impressed with her attention to detail and professionalism on the phone. Without hesitation, she offered to go to the warehouse to pull the actual item I was interested in and provided the dimensions that I needed. I highly recommend you find more customer service representatives like Megan."
- Andrew Sjostrom, Oak Park, Illinois 60304-1824
Angelica
Angelica joined our Web Development Team in 2007 and began the task of improving many of our existing pages as well as creating a majority of our newer pages. She graduated from California State University Chico in 2005, with a Bachelor's Degree in Communication Design. Now, as our Web Development Supervisor, Angelica has the responsibility of making sure that all web related projects are progressing in a timely manner and completed efficiently. She is constantly monitoring her team and each project, brain-storming and offering insight, helping to keep the team on track and organized.
She and our Web Development team are dedicated to constantly updating our pages, ensuring that our customers are receiving the most up to date information available. She also spends a majority of her time researching new and immerging products so that we are able to create new pages, offering our customers the most recent and innovative plumbing devices available.
From time to time, when we are really busy, Angelica will break away from her desk to stretch and help our Order Fulfillment Team ship out our customer's orders before the end of the day.
When not immersed in work, Angelica enjoys being in the company of good friends and family, traveling, photography, camping, hiking, sleeping, dancing, smiling, jumping in puddles... "the list goes on".
Cherise
In 2008, Cherise joined our team and brought years of customer service expertise with her. She is an extremely dedicated Customer Service Specialist and a great customer advocate; she is known for going above and beyond. When a customer needs help, she will spend time researching information and finding the answers to some of the more difficult question many of customers ask. If there is a product that a customer can't find and we don't currently offer it, Cherise promptly begins contacting our various vendors and manufacturers to find the product. She will ensure that we can get those "special-order" items at a good price and in a timely manner.
Cherise also orders many of the products that we keep stocked in our warehouse and has greatly expanded her knowledge by taking a hands-on approach. She is eager to learn more about various plumbing products and enjoys researching new parts and fixtures and finding items to be added to our site.
When not assisting her customers and helping others, Cherise spends her time with her family. She relaxes by soaking up the sun or playing in the snow and enjoys hiking and gardening. She says that she is always open to new experiences.
Here are some nice comments that our customers have had to say about Cherise:
(All of our customer's comments are with written permission)
"Cherise was a great help on the web site and saved me from making a big mistake. Thank you."
- Eugene Torpey, Scotch Plains, New Jersey 07076-2611
"Your service was great; I called and a very pleasant lady answered all my questions."
- Joseph Cahill, Salem, New Mexico 87941-0428
"I would like to five a BIG THANKS to Cherise for a job well done and also for being very helpful."
- Steve Rolfes, Winfield, Missouri 63389-3247
"Cherise, thank you for your prompt and friendly service regarding my 3/4" fitting saver. You folks actually do under promise and over deliver! I look forward to doing business with you in the future."
- Robert Lewellen, Port Charlotte, Florida 33980-2301
"Yesterday I needed two parts in a hurry. You had none in stock, but your sales rep Cherise rose above and beyond the call of duty and contacted the manufacturer directly - the parts shipped out a few hours later! Thank you for your outstanding service. It was a pleasure doing business with you."
- Mike Kerr, Ashburn, Virginia 20147
"I was uncertain whether the parts illustrated on your web catalog were exact replacements, so I called and spoke to Cherise. She was extremely helpful, even going into the warehouse to confirm that one of the parts was exactly like the part I needed to replace."
- Mike Ridge, The Dalles, Oregon 97058
"First, I was elated to find out you are open at 6:30 am, so I was able to call my order in over the phone from Indiana. Thank you! Second, my call was answered by a real, live person almost immediately. Always refreshing in this day and age. Cherise handled my call wonderfully; very personable, helpful and professional. Great customer service is always appreciated. Thank you!"
- Christine Such, Brookston, Indiana 47923
"I want to commend the excellent customer service I received from two of your employees- Cherise and Doni. A custom toilet seat I ordered came in damaged and they worked directly with the factory to ensure the replacement I received was in perfect condition. I received several follow up phone calls from them, to give me continuing status of my order as well as checking that I was completely satisfied. It was an absolute pleasure doing business with your company and your considerate staff."
- Beth Fowler, Longmont, Colorado, 80503-8512
"I just wanted to let you guys know that I recently called looking for a part to my toilet that I had no idea what it was, called or model number. Your representative helped beyond expectations. I hope they are properly rewarded."
- Aryeh, Coral Springs, Florida 33065-4977
"Be sure to commend your Customer Service person that I talked to on the phone. She was able to help me find the item I needed even though I didn't know what to call it. And she was very pleasant."
- John Mattson, Minneapolis, Minnesota 55406-1502
Melanie
In 2008, Melanie became another one of our valued Customer Service Specialists, bring with her years of previous customer service experience. She provides top-notch customer service and spends her time assisting customers on the phone, addressing customer concerns, and ensuring that each customer's order is ready to be handled by our Order Fulfillment Team. Melanie is often one of the first people to view a new and incoming order, emailing our customer to thank them and confirm that their order was received. During her time here, she has broadened her knowledge of plumbing and plumbing products and can many times answer some difficult questions and assist our customers in solving "impossible" problems.
Like many others, Melanie also orders many of the product lines we keep stocked in our warehouse. When she is not busy taking care of our customers and keeping our shelves stocked, Melanie also helps our Order Fulfillment Team by filling, checking, processing and shipping orders for our expectant customers.
Outside of work, Melanie can be found hanging out with friends and family, listening to music and going to concerts.
Here are some nice comments from some of our customers about Melanie:
(All of our customer's comments are with written permission)
"I surely do thank you and all your staff... I do a lot of ordering on line and no doubt that you have one of, if not, the easiest sites to order from and you tell that lady... who called me... I kind of wish my order was messed up and she would have to call me back again... just kidding... but it's very rare someone explains their business and the reason for the call like she did... she was really good and I just enjoyed talking to her... she's excellent in my opinion."
- Kenneth Brock, Warm Springs, Georgia
"Melanie did an outstanding job! Customer service was excellent and I felt valued even though it was a small amount purchased. Thanks again!!"
- Christopher Larsen, Mansfield, Ohio 44903-9129
"I would like to tell you that yesterday Melanie handled a second order for me over the phone and did an exceptional job. She found additional repair parts that were not listed on your web site...She is no doubt an exceptional employee and should be commended on her performance. Employees like Melanie unfortunately are a rare commodity these days. It's nice to once again experience World Class Service!"
- Earl Stoyer, Sherman, Texas 75092
"Special thanks to Melanie who answered my telephone query about my non receipt of the USPS shipment. She was immediately helpful."
- Hal Lansing, Big Pine Key, Florida 33043-3217
"I like your website. I had to call to get more info on a product, your customer service was wonderful. She called the manufacturer to get the info and called me back within the hour. Very helpful. Thanks and (I) will recommend you to others customer/jobs that I do. You are a great company to work with."
- Matt Eglin, Phoenix, Arizona 85013-2615
"I needed a shower handle and the faucet handles from a company that was out of business. I was unable to find these locally and was thrilled to find them at www.PlumbingStore.com . I had some email correspondence with Melanie who was extremely helpful to me to be sure I got exactly what I needed. Most places you need to look at descriptions and hope you are choosing correctly. After emailing Melanie, I was sure I had the correct item and am extremely satisfied with my purchase and the super customer service."
- Marilyn Burkman, Durham, North Carolina 27712-8917
Mr. Wozniak called to speak with a supervisor as he wanted to state his deep appreciation for the assistance he received from Melanie and wanted to let us know we are doing it right- we really do under promise and over perform.
- John Wozniak, Fort Myers, Florida 33967-5568
"Thank Melanie for me, she did all the work finding what I needed. She was wonderful."
- Dianne Carey, Rochester, Minnesota 55904-7361
"I'm sending you a great big hug for your help! I'm really grateful to you for taking your time to cross reference this part I needed. Of the myriad Kohler toilets of these designs, I would have spent the rest of my days searching - probably in vain... Again, I thank you sincerely for all your help. This is but one reason why I continue to look toward PlumbingSupply.com to meet my needs easily, safely and securely."
- John Imbriale, Virginia Beach, Virginia 23456-6426
"Thank Melanie for me, she did all the work finding what I needed. She was wonderful."
- Dianne Carey, Rochester,Minnesota 55904-7361
Aden
Since 2005, Aden has been helping customers with their plumbing inquiries and researching solutions for their pesky problems. Aden is always there to assist anyone who has questions or needs help with any given issue. As our Customer Relations Assistant Supervisor, Aden's responsibility is to oversee our Order Fulfillment Team. Daily, he is making sure each order is properly handled and strives to get orders completed and shipped the same day they are placed. He provides direction, keeping his team on task, organized and aware of any new procedures that are immediately implemented . Every position must be filled throughout our busy day to ensure that our order fulfillment process is running smoothly and duties are completed in a timely manner. When needed, he will do what it takes to get the job done and deadlines met, many times jumping in to fill empty positions. He is one of the most motivated and enthusiastic people we have, and is always ready and willing to help out where needed.
Because of his in-depth, hands-on experience with many of the products, numerous plumbing parts and fittings that we offer, he often finds himself as one of the "go to" people our team turns to with difficult product questions. Along with Rick, Aden also works extensively with our product inventory, making sure that our counts are no less than 95% accurate. His diligence helps our team complete the daily tasks as efficiently as possible and ensures that we are up to date with the thousands of items stocked in our warehouse.
Aden enjoys most motor sports, especially off-roading and hot-rodding and rides his bike year-round and really loves it ("except for rainy days"). His newest interest is gardening and working on his "green thumb", which looks promising. He also proclaims to be an amateur hiker, but looks forward to more difficult hikes in the future.
Here is a nice comment a customer made about Aden:
(All of our customer's comments are with written permission)
"Aden - you have indeed gone above and beyond the call of duty. So happy we connected with you, and I'm sure you are a huge asset to your company. Take care and have a great day!"
- Regina Lorenzen, Summerville, West Virginia 26651
"Thank you Aden- In this day and age it's difficult to find such a superior sales person who actually follows thru with what they say they are gonna do. You went above and beyond the call of duty here and John and I thank you and will certainly use the services of Plumbing Supply in the future!"
- John and Christy Phillipps, West Tisbury, Massachussetts 02575-0242
Maegon
In 2012, we brought Maegon on board and began to teach her everything we know. She has quickly picked up the vast amount of strict procedures used and is effortlessly moving onto the next department in line. As part of our Order Fulfillment Team, she fills, processes and ships each customer's order in a proficient and professional manner. When not fulfilling incoming orders, she follows up on direct shipments, making sure that our various suppliers have received, acknowledged and shipped our customer's orders for us. We have no worries about training her to become one of our prized Customer Service Specialists, as we know she will perform just as well.
Outside of work, Maegon spends her time with her two children, going to local parks, hiking Bidwell Park and attending both local sports events as well as some Giants games. They spend as much time outdoors as is possible and as a family, love going on road trips to the West Coast. She also enjoys relaxing with a good book, especially anything written by Nicholas Sparks.
Jake
Jake came to PSG (what us "regulars" call PlumbingSupply Group) in 2012 and immediately started helping out our Order Fulfillment Team. He quickly began learning the list of steps and procedures set in place to complete our customer's orders as promised. We are also grateful for Jake's help as he works hard to keep both our warehouse and offices neat and tidy as well as making sure that all work areas are stocked with the needed supplies.
During Jake's off time, he enjoys reading good books and writing short stories and novels. He finds BBC shows extremely interesting as well as educational and gets excited looking for new music to listen to. Not only does he like playing video games, but also enjoys a good old-fashioned board game as well as participating in martial arts (not at the same time).
Shevonne
Near the end of 2012, Shevonne started her PlumbingSupply endeavor by beginning her training to become a part of our Order Fulfillment Team. Throughout the day she can be found filling and shipping our customer's orders quickly and quietly. She is fast learning the strict procedures we follow and has shown an eagerness to learn more. Soon she will begin her training as one of our Customer Service Specialists and we have no doubt that she will succeed there as well.
In Shevonne's off time, she enjoys hanging out with friends and going to concerts, the movies, shopping and taking walks.
Carolyn
Our Web Development Team gained Carolyn in the fall of 2012. She dove right into updating existing content, creating new pages, snapping new images of new products and researching whatever project was thrown her way. Within minutes of her first day of work, we knew we had a valuable asset to the team.
Carolyn is currently attending Butte College, with the hopes of transferring to Chico State University soon, working hard on Computer Programming and Graphic Design. In her own words, she states: "I truly love the concept of intuitive technology- where we can interact with our computers and devices in the same way we interact with the rest of the world." Her ultimate goal is to combine beauty and technology to create programs and tools that are not only functional, but pleasant to use.
When not working on reaching her goal, she claims that stories are the delight of her life, whatever form they come in- books, movies, music, poems, comics, etc. She particularly loves sharing stories with her children, reading to them and creating new stories with them. She is also a self proclaimed "avid Harry Potter fan" (seriously, ask her anything) and enjoys sci-fi and post-apocalyptic movies. Another of her great passions would be upcycyling and the gratifying task of creating one man's garbage into another man's treasure.
Ivy
The first member to join our team in 2013 is Ivy. Immediately we began to train her for our Order Fulfillment Team, which she is quickly getting the hang of. She has effortlessly absorbed our many rules, procedures and set ways and has shown her ability to complete tasks in a timely manner and move on to the next thing at hand. We are sure that once she has moved onto be one of our Customer Service Specialists, she will handle each and every order with the care and attention that our customers need and deserve.
When not working, Ivy enjoys hanging out with family and friends, watching movies, sewing, listening to music and spending time outdoors, especially with her dog Shiva. She is also training to compete in women's power lifting competitions.
Tahrique
Tahrique started with us in the spring of 2013. He is the latest addition to our Order FullFillment Team and has already proven to be an industrious and confident worker. He currently spends his day filling incoming invoices with the ordered product and makes sure that our customer's orders are securely packaged and resistant to shipping damage. Many times, he can also be found out in the Warehouse, helping with bagging and labeling incoming products, organizing our vast inventory and keeping our location clean and safe.
When not devoting his time to his job, he spends all available moments with his wife and two sons. From Sunday church to one on one involvement with his sons' sports events and the movie nights he enjoys with his wife, Tahrique makes the best of his weekends. When possible, he and the family like to escape to Fort Bragg, California for the sunshine and beaches as well as shopping in San Francisco, visiting Pier 39 and riding the cable cars. He is a self-proclaimed sneaker fiend and a collector of shoes. Not surprisingly, he is also a huge sports fan, rooting the NY Knicks, the Chicago Bulls, the NY Yankee's and has loved the San Francisco 49ers since he was a young boy.
