Rick is one of those employees that knows something about everything.
He is not only a plumbing expert, but he is one of the best at multi-tasking and organization that is required to process the thousands of orders we ship out every month. He is just one of the wonderful employees who helps to make the customer service at PlumbingSupply.com the best on the Internet!
| Our CFO: |
| Rick knows all aspects of our customer service and day to day operations, and is taking the knowledge of our company to a new position - that of our current CFO. When we first started, Rick was our first customer service representative. He has worked for us since we started and we get a lot of compliments about his hard work. It is this hard work and dedication that has made him shine, and has lead to the obvious choice for our new CFO. Rick will still be involved with the day to day operations of our Customer Service department, and if there is a problem with your order, you can be sure that Rick is on top of the situation. We are very lucky to have such a conscientious person as a member of our company, as he truly wishes to provide you with - and ensure that you get - 100% customer satisfaction. From the picture you can probably feel what is most important in Rick's life: his family. |
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| Here are a few Testimonials written specifically to/about Rick: |
| (all with written permission from our customers) |
"I would like to praise Rick in the sales department. He was extremely helpful when I didn't know exactly what I needed. Then when I found out I had made a mistake in my order, he went to the extra effort to cancel the wrong order. That effort saved me from buying an unusable item that was not inexpensive. He also helped me place the correct order with the same enthusiasm as the first one. This type of kindness, consideration and dedication is the kind of service that brings people back.
Thank you Rick. You're wonderful and an asset to your company."
- M. Allison Skillman, San Diego, California 92105-5419 |
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"Rick, ....Your personal attention is nothing short of excellent...Thanks again."
- Gregory Fanelli, Victoria, Texas 77905-3236 |
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"Rick was very quick in answering my questions."
- Gary Mello, Orlando, Florida 32819 |
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"Hello Rick, ...Thanks again for great customer support...later.....Rick was very responsive - not common these days!"
- Sonia Curtice, Sunnyvale, California 94089-5896 |
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"I will use your company again because I appreciate the customer service I have received....Be sure to give Rick the credit due him for all his attention to this matter!"
- Jeannine Fancher, San Antonio, Texas 78209-6820 |
"Rick, Thanks so much for the great service!"
- Dave Portocarrero, Hampont Bays, New York 11946-1130 |
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"Rick, ...It is refreshing to have people like you who are truly concerned for the needs of the customer....Thank you."
- Jim Boyle, San Diego, California 92117-4410 |
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"I just wanted to send you a big thank you and compliment you on your service. The tank lid arrived yesterday and is perfect in every way! It looks like new, fits exactly and has the perfect color too!! I am very grateful."
- Stefanie Walker Arlington, Virginia 22207-4959 |
