Some of our best team members!

Pedro started out in our Customer Service Department and provided excellent service for many years. He is now our Senior Purchasing Agent who orders the majority of the products we stock in our warehouse and also monitors inventory levels to ensure that our stock levels are kept at their highest. We take pride in our inventory level and normally, we have 98% of all items in stock which is largely due to Pedro's ability to stay on top of our ever-changing inventory levels.

He is a very hard worker and is extremely conscientious of the people he works with. If one of us is having a hard day, Pedro is ready with a kind word and a smile to lighten the day. When Pedro is in the office you are often greeted with a cheery "Good Morning!" When we get really busy, Pedro often steps in to help other members of the team fill, check and process orders. We are very lucky to have him as part of our team.

Pedro enjoys seeing his three children Luis, Alexia and Isabel grow and learn as they enjoy life, he says "It's awesome!" He loves reading and finding the "unity" in all things. Pedro loves learning of the "self" as we are ever changing beings.

Vince started with us in 2001 as a part time employee while attending Chico State. After graduating in 2002 with a Bachelor's Degree in Business Administration with an Option in Management Information Systems, Vince began working full time and created our Web Development Department. He then began managing a crew to help assist with the creation of new pages and also works directly with our system administrator, Dan. Vince is currently responsible for managing all web-related projects and currently overseas all web development projects.

Vince works with Angelica to manage our Web Development Team. In addition, Vince is also responsible for setting up new web servers and making sure all of our sites are operating as designed. "I just love working with people and computers. It can be very challenging and stressful at times, but the feeling of accomplishment far out-weighs the stress. I feel lucky...I went to college for six years, studying business and computers, and now that's the field I work in, and I couldn't be happier." We are thankful to have such a dedicated member of our team.

Vince enjoys spending time with his two dogs, riding quads, hiking, scuba diving, gardening and camping.

Stefani began in our Customer Service Department providing top notch customer service. Now our Customer Relations Supervisor, she does everything she can to make sure every customer is satisfied and happy. She gives our team the continuous training needed to ensure our customers are well taken care of. Even after their initial training process, Stefani continues to make sure all of our Customer Service Specialists retain and implement our procedures and standards. Her hard work, dedication, and caring nature is the driving force behind our outstanding customer service.

Stefani often monitors incoming and outgoing e-mail to make sure our customers concerns are responded to promptly and efficiently. She also reviews many of the orders we receive daily. Aside from all her regular responsibilities, Stefani also assists our Web Development Team by reviewing many of our web pages before they are added to our site. She raises our team's core understanding of customer care and brings it to the highest level. We feel lucky that she is part of our team.

Stefani enjoys traveling, which she hopes to do a lot more of in the future. She absolutely loves going camping and was certified in 2011 for open water scuba diving.

Charlotte originally began in our Customer Service department and for a few years provided excellent customer service. She eventually became a Team Leader, helping others to ensure all orders were fulfilled in a timely and efficient manner. She has helped to improve and streamline many of our internal processes. Much to her enjoyment, she was also given the task to "green" our office by coming up with and implementing ways to lessen our impact on the environment and was able to implement a recycling program.

When she expressed interest and promise in learning something new, she became a member of our Web Development Team. Now she works to improve and redesign our existing pages. In 2010, she began writing many of our "Do it yourself" articles in an effort to empower our customers with some basic plumbing knowledge. She takes some of our product pictures, so that our customers can clearly see in detail the products they are purchasing. We are grateful to have her as a team member.

Charlotte enjoys spending time with her husband, friends and two small dogs. She also enjoys Thai food, crocheting, sewing, working on craft projects and growing organic vegetables. She is also a member of the local Orchid Club and Bonsai Club.

Linda is a very caring member of our Customer Service Department and brings over a decade's worth of customer service expertise. She works diligently to answer many of the hundreds of emails we receive daily. She also addresses many comments or concerns that our customers may have either by phone, written in their order notes or by email. When a customer requests a special-order quoted item, she promptly begins working to find out how fast we can get the item and how to get our customers the best deal.

Linda is a great customer advocate, always ready to do whatever it takes to make sure our customers are satisfied. Within minutes of a customer placing an order, Linda is often one of the first people to view the order and make sure it is ready for our Order Fulfillment Team. She also often takes a turn managing our Returns Department, which includes working with various suppliers and manufacturers to make sure credits for returned items are issued promptly. We are very pleased to have her as part of our team.

Laurel started out in our Customer Service Department and, while she maintains various other duties, still provides excellent customer service. With her beginnings in customer service, her excellent communication skills and her great ability to retain information, Laurel quickly became a very versatile and valuable employee. She has worked in just about every department here and excelled. Currently she works primarily as a part of the Web Development team. She will from time to time jump in and help check orders to make sure the correct products are being sent.

Laurel often researches what the newest and cutting-edge products are to offer. She also establishes business relationships with new vendors when we begin offering a new product line. She will often meet with representatives to discuss the details of the product and initially set up the partnership. We are very thankful to have her as part of our team.

Laurel enjoys spending time with family and friends, reading books, spending time outdoors and making jewelry.

Bobbi works in our accounts payable department and does an amazing job. From time to time she will help out with processing orders or shipping when we need the extra help after a holiday or a busy weekend, but a majority of the time she is working to make sure our purchase orders, invoices and bills are all paid and kept in good standing. Bobbi will often work with our vendors regarding returns to make sure that credits are issued when due and that our customers are taken care of.

Bobbi enjoys spending time with her family, loving God, reading a good book (specifically love stories), drawing sketches, singing off-tune, eating Artichokes, drinking Pepsi - from the can, Blended Mochas, helping others and of course smiling!

John is one of our great Customer Service Specialists who is very focused on his work. He answers the phones a good portion of the time, so there is a good chance you'll be greeted by John if you ever need to give us a call. He assists customers by phone to place orders and answers general product questions. He works hard to make sure our customers are satisfied by addressing any comments written in orders and emails our customers send.

John is also responsible for ordering a few of our product lines that are stocked in our warehouse. This requires him to count stock, verify inventory levels and proactively order products based on previous sales. His attention to this detail helps us to keep our inventory accurate and at the highest expected level. John has recently taken on several projects that included building our photo booth and helping with general repairs around the office. We are very pleased that John is a member of our team.

John enjoys spending quality time with his son, as well as playing and coaching soccer.

Kurt is one of our valued Customer Service Specialists who is definitely someone we can count on to provide any assistance where needed. He is always busy, either with customers on the phone or helping to answer the many emails we receive on a daily basis. He often helps to monitor the many orders that are shipped directly from various manufacturers, which requires a great deal of attention to detail and organization. Since we are on the West coast, Kurt helps us by spending some time early in the morning calling our East Coast vendors so that we can confirm orders before they close for the day.

Kurt often takes a turn managing our Returns Department that entails contacting vendors and manufacturers to make sure the returned items are received and that credit is issued in a trimly manner. We are very pleased with his work ethic and are happy to have Kurt working with us.

Kurt enjoys camping and fishing with friends.

Doni is one of our great Customer Service Specialists and is a wonderful asset to our team. She goes above and beyond when helping customers locate an obscure part or when researching a special order quote. Doni is often one of the first people to view a new order when it comes into our order system. She makes sure it is ready for our Order Fulfillment Team and will often help out with order fulfillment by filling, processing or shipping. She pays attention to details and is very attentive. A good portion of her day is spent assisting customers on the phone and responding to the many emails we get.

Having been trained in multiple positions Doni is able to help out where ever help is needed. Often times she helps to keep a close eye on our orders that must ship directly from the manufacturer. We are very thankful to have such a great member of our team!

We are pleased to welcome Kristen to our Customer Service Team. She is the newest member of our Customer Service Specialist team. She is quickly learning more and more about the products we offer and also about our policies, procedures and standards. Kristen reviews orders as they are received and makes sure the order information is ready to move on to our Order Fulfillment Team to be completed. She also makes sure that each order that comes across her desk promptly receives a confirmation email, and gets her immediate attention.

Kristen has also been trained in all aspects of order fulfillment which includes becoming familiar with our warehouse and filling the order with the correct products. She will also help out in processing orders or packaging the orders to be shipped.

Kristen enjoys spending time with her husband, her two dogs, and scrap booking.