Some of our best team members!

Pedro came to PlumbingSupply Group in 2002 and like most of those before him, started out on our Order Fulfillment Team. He is now our Senior Purchasing Agent. He does a wonderful job as he takes pride in monitoring our ever-changing inventory levels and ensuring that our Purchasing Agents are aware of low numbers, special pricing and various vendor purchasing requirements. Due to Pedro's thoroughness and ability to stay on top a never ending task, we normally have 98% of all items stocked and ready to ship the same day the order is placed.

Pedro is not only an asset to the company but a respected peer as well. He is extremely conscientious of his co-workers and is always ready with an inspirational word and smile to brighten someone's rough day. When Pedro is in the office, you are sure to be greeted with a cheery "Good Morning!".

When not at work, Pedro enjoys watching his three children, Luis, Alexia and Isabel, grow and learn as they enjoy life. Pedro says, "It's awesome!". He loves to sit in the shade and read while on his lunch hour and also enjoys finding the unity in all things. To Pedro, every day is a new and exciting day to learn more about the "self" as we are all ever changing beings.

Vince started with us in 2001, as a part-time employee, while attending Chico State. After graduating in 2002, with a Bachelor's Degree in Business Administration with an option in Management Information Systems, Vince began working full-time and along with our System Administrator, Dan, created our Web Development Department. He began by managing a crew to help assist with the creation of our sites, and then the up-keep of existing pages and the creation of new pages.

These days, he and Angelica, our Web Development Supervisor, manage our current Web Development Team. In addition to making sure all is running smooth within the Web Development Department, he is responsible for setting up new web servers and monitoring the traffic and statistics of our sites. Vince takes his job very serious and without his attention, our online stores and directories would not be what our customers have come to know and enjoy. Vince comments, "I just love working with people and computers. It can be very challenging and stressful at times, but the feeling of accomplishment far out weighs the stress. I feel lucky... I went to college for six years, studying business and computers and now that's the field I work in. I couldn't be happier."

When not devoting his time to PlumbingSupply Group, Vince enjoys spending time with his two dogs, riding quads, hiking the great outdoors and camping, scuba diving and growing organic produce in his garden that he is more and more proud of each year.

Stefani came to us in 2005 and immediately excelled on our Order Fulfillment Team and as a top notch Customer Service Specialist. Now, as our Customer Relations Supervisor, she does everything she can to make sure that every customer is satisfied with their PlumbingSupply experience. She gives our Customer Service Specialists the continuous training needed to ensure they stay up to date with the always evolving sites and our in depth and thorough procedures. Even after the initial training process, Stefani continues to make sure all of our Customer Service Specialists retain and implement our procedures and standards. Without her dedication and attention to detail, we would not be able to say "under-promise...over-perform". Daily, you can find her monitoring in-coming and out-going emails to make sure all customer concerns are responded to promptly and efficiently as she raises the team's core understanding of customer care.

Aside from regular responsibilities, she also spends time assisting the Web Development Department. Many times, she is one of the first to review many of the new pages before they are added to our site as well as researching and writing informational paragraphs about the products offered.

In her free time, Stefani enjoys traveling and says that she hopes to do more of it in the near future. She likes to take spontaneous drives, sometimes exploring small towns and she always enjoys a road trip. She "absolutely loves going camping", beach combing and is proud to say that she was certified in 2011 for open water scuba diving. And, of course, she loves to spend time with her family and finding time to read a good book or solve a stubborn problem.

In 2005, Charlotte started expanding her plumbing knowledge by starting out on our Order Fulfillment Team and as a Customer Service Specialist. Soon after, she became our Order Fulfillment Team Leader and assisted in ensuring all orders were properly reviewed and ready to be fulfilled in a timely and efficient manner. During her role as Team Leader, she helped to improve and streamline many of our internal processes and procedures.

Much to her enjoyment, Charlotte was given the task of making our office "green". She took to heart researching and implementing ways to lessen our impact on the environment and at the same time, conserving valuable resources and saving money within the company. Without her caring nature, we would not have our recycling program that not only is eco-friendly but has educated many of our employees on the benefits of "going green".

When she expressed interest and promise in learning something new, she became a part-time member of the Web Development Team by improving and redesigning our vast array of existing pages. She regularly takes pictures of the products we offer and makes sure that all details are clear and viewable to our customers. With the new experience and confidence, she then began creating many of the pages that you see today. In 2010, she also began writing many of our "Do It Yourself" articles in an effort to empower our customers with some basic plumbing knowledge. When not helping the Web Development Department, Charlotte can still be found providing the excellent customer service that our customers expect.

When not working, Charlotte enjoys spending time with her husband and their two small dogs. She prefers to spend her days crocheting, sewing, working on various craft projects, expanding her knowledge of anything that she does not yet know and relaxing in her yard where she loves growing organic vegetables. She is also a member of the local Orchid Club and Bonsai Club.

In 2006, Linda joined our team and brought with her a decade's worth of customer service expertise. Every working day, she is diligently answering many of the hundreds of customer inquiries received either by email or phone. She takes pride in addressing the comments and concerns of our existing customers and well as potential customers and this dedication shows.

Linda is a great customer advocate and is always ready to do whatever it takes to make our customers happy. Within minutes of a customer placing an order, she is often the first person to review the order, making sure it is ready for the Order Fulfillment Team. Customers sometimes request a special-order quoted item and Linda promptly begins working to find out where, when, who from and how fast can we get the item to our customers at the best possible deal. Linda's attention to detail and her extreme focus have helped many of our customers solve problems that they believed to be impossible.

When needed, we also rely on Linda to manage the Returns Department. Linda's dedication to our customers ensures that their returns are handled promptly as well as their questions are answered proficiently and any needed reorders are placed immediately. She also works with our various suppliers and multiple manufacturers, making sure that product returned elsewhere is received in good condition and credit issued in a timely manner.

Laurel began in 2006 and with her beginnings as a Customer Service Specialist, her excellent communication skills and her ability to retain information, she quickly became a very versatile and valuable employee. Currently she is a primary part of the Web Development Team and while she maintains various other duties, she still provides exceptional customer service and from time to time, jumps in to help the Order Fulfillment Team.

Laurel often researches new products, looking for cutting-edge technology in the plumbing industry. She keeps established business relationships with new and existing vendors, meeting with representatives to discuss new products and account details and the initial set-up of new partnerships. Without her dedication to keep our site's information as updated as possible, our customers would possibly not be aware of every option available to them.

When not expanding her own knowledge of the plumbing world, Laurel likes to spend her time with her family and friends. She is always reading a book and enjoys spending time outdoors and making jewelry.

In 2008, we had John join our team. Like the many before him, he was first trained for our Order Fulfillment Team and then as a Customer Service Specialist. John does an amazing job assisting our customers; placing phone orders, answering general product questions and addressing any order comments left by our customers. On top of taking great care of our customers, John also has the responsibility of ordering many of the product lines that we keep stocked in our warehouse. This requires him to verify inventory levels and proactively order products based on previous sales and current stock. As if all of that isn't enough, we also rely on John to help the Warehouse Team when needed, filling in and helping Sandee and Jeff make sure that our warehouse is ran as smoothly as possible. Due to his extreme work ethic and attention to detail, we have satisfied customers, an accurate inventory count with the highest expected level and a safer, cleaner warehouse.

Recently, John has started training for our Accounts Payable Department. His days are busy assisting our other accountant, Mark, ensuring that our vendors have been paid in a timely manner.

When not working hard, John can be found spending quality time with his son, playing and coaching soccer. He also enjoys running.

Chris joined us in 2012, starting out on the Order Fulfillment Team and is now beginning his training to become a Customer Service Specialist. He has proven to be a team player, always willing to help where needed and assist others whenever possible. He has shown an eagerness to learn and has quickly adapted to the busy and sometimes stressful conditions of our online plumbing supply company.

When not absorbing new plumbing knowledge, Chris enjoys spending time with his wife, Kaytlyn and son, Aiden. As a family, they try to spend much of their time outdoors, exploring Bidwell Park and walking it's many trails.

Doni started in 2010 and has already become a very versatile employee. She is one of our wonderful Customer Service Specialist and an advocate for our customers. She goes above and beyond when helping customers locate an obscure part and when researching a special order quote. Doni is often one of the first people to view a new order that enters our system. She's extremely attentive, making sure that all customer questions are answered in a timely manner and that each order is ready for our Order Fulfillment Team. When needed, we all know that we can count on Doni to help any team complete their task.

When Doni is not hard at work, she loves to spend time with her family and spends every available moment "in the great outdoors". She also has three chinchillas (Zoey, Holly and Cooper) that she's fond of and likes to spoil as if they were her children.

In 2010, we welcomed Kristen into our PlumbingSupply family. After completing her training for the Order Fulfillment Team, she immediately became one of our Customer Service Specialists. Not surprisingly, she quickly caught on to our endless procedures and strict standards and soon became a valued asset to our customers. Kristen pays close attention to each order, ensuring that all questions and concerns are addressed and that the order is ready for the Order Fulfillment Team. Once our customers have been taken care of, she can be found helping the Order Fulfillment Team fill, check, process and ship the daily orders as well as helping Aden keep our Inventory levels straight.

When not familiarizing herself with the plumbing world, Kristen enjoys spending time with her husband, her son and her two dogs. She also enjoys scrap booking.