"Great service to say the least. I really appreciate the effort and results on your behalf to make me completely
happy with my purchase....Rest assured I will pass on my experience with your company, product and superb service."
- Douglas Byrum, Chillicothe, Ohio 45601-8440
"Lightning fast delivery...thanks my filter is up and running again!"
- Joy Johnston, Salem, Virgina 24153-7478
"...That's very impressive....I'm grateful for the speedy delivery. Good job to you and your company....
Excellent job all around by you guys. I'll be sure to pass on the good word to the contractor who's
helping me remodel my kitchen."
- Bill Murphy, Ankeny, Iowa 50021-9545
"Thank you for going the extra mile concerning my order. I appreciate your efforts and you'll hear from me again."
- Steve Hughes, Valley Center, California 92082-7468
"I just wanted to write to say THANK YOU! We had such a hard time finding a sink to fit our small bathroom and found one right away on your web site.
We received the sink three weeks earlier than we expected! Your prices were fantastic....shipping SO reasonable...and you were very responsive to my initial questions.
Thank you for everything. :-)"
- Debbie Logan, Middleboro, Massachusetts 02346-3336
"Your business model should be taught in every business school in the country. Great service!"
- Paul DiCarlo, Bouse, Arizona 85325
"Just wanted to let everybody there know that I was extremely satisfied with my experience dealing with your company. Despite the ever-increasing shift towards a service economy, many companies still fail to see the importance of good customer service. Glad to see you guys still know what keeps customers coming back."
- Kris Kirkland, Fort Worth, Texas 76133-2021
"I would like to add a comment to your customer testimonials. I have just placed my second order (this 2nd one was for a friend, by the way) and I have been so impressed with the level of customer service and assistance I have received, I will continue to recommend your business to everyone I know. Thank you!"
- Eydie Chase, West Palm Beach, Florida 33417-1119
"...I am very impressed with your service!"
- Laurie Merillat, Defiance, Ohio 43512-2135
"Great selection and better service! Also extremely happy with my previous order."
- Gene Nomicos, Bellevue, Washington 98005-5625
"I want to thank you for your fine service....I would recommend your company to anyone that may be interested."
- Donald Kiesel, Dublin, California 94568-2003
"I am so pleased to have found a company like yours....I am going to place another order....Thank you so much again!."
- Melissa Navarro, Houston, TX 77008
"I ordered from you before and got great service. Keep up the good work."
- Norman B., Augusta, Maine 04330
"Thanks for the great service....I really love great service and your company and staff delivered."
- Bill S., Redwood City, California 94061-1823
"I don't usually write letters like this but I am VERY pleased with the service that John Johnson gave to me today.I do not know whether it is the exceptional nature of John Johnson or your Company's commitment to customer service (I suspect it is both), but y'all did an exceptional job this morning. I will be very likely to order from your Company in the future. Thank you again."
- John C., Peachtree City, Georgia 30269
"You truly have set up an efficient system but more importantly you have an awesome team making it happen!"
- Jeff L., Valencia, CA 91355
"It's good to see you can get service in cyberspace that's better than what you generally get face to face!"
- Steve S., Encinitas, California
"Very nice website with good explanations for do-it-yourselfers."
- Paul Miot, Menomonee Falls, Wisconsin 53051-4526
"Very good question and answer section on your web site."
- Lynn Bartley, Waynesville, North Carolina 28785
"Thanks for the attention. It is rare now a days to have such prompt and courteous service. Your company should be thankful."
- Patrick Poland, Auburndale, Florida 33823
"Thanks! ... Excellent web-site and excellent service!"
- Gary Elovitz, Newton, MA 02459
"Thank you so much for your help in finding and sending us the faucet handles so quickly. "
- Jonathon Skolnick, San Francisco, California 94114
"Some people just don't get it. If your store is bricks and sticks or the internet, excellent customer service is what will grow a business. PlumbingSupply Group is the best customer service I've ever seen. You guys have a customer for life!"
- Frank Pejack, Lorton, Virginia 22079
"I must say that I was totally impressed with your company and my shopping experience...I look forward to continuing to do business with you in the very near future, keep up the good work."
- David McPhail, Hamden, CT 06517
"This level of customer service is unheard of in the modern age; to find it coming from a supply company operating via the internet is even more astounding. The last time I recall service like that was while Coolidge was still president."
- F.E. Harrigan, Manchester, Vermont 05254
"Thanks, you guys are the BEST! Seriously, in this day and age where poor and downright apathetic customer service is the norm, you are a beacon of light in the darkness. It will serve you well."
- Mark Jensen, Los Angeles, California 90066
"I am more than pleased with the product and the efficiency with which it was handled. I will recommend your site to others."
- Beverly Myers, Lancaster, PA 17601
"You folks are great! That's very fast!....Thanks.....Service that good is nothing short of amazing."
- Dirk Bouma, PE, Herndon, VA 20171
"...great, thanks for your help and the order confirmation!"
- Mae Siffin, Urbana, IL 61801
"I just wanted to thank you personally.....the practical solution to the problem is appreciated."
- Eric Merl, Coconut Grove, Florida 33133-4113
"Works great, and most important, thanks much for the Jelly Bellies. You've made a friend for life!"
- Dale Stanton-Hoyle, Fairfax, VA 22031-3762
"I received my order Saturday morning. I installed it Sunday morning, it works perfectly. In terms of my order you achieved your goal of "underpromising and overperforming". Living in an older home it is nice to know there is a company that is a reliable source for older and hard to find plumbing items."
- Jason M., Deer Park, TX 77536
"Thank you for your great customer service...I won't hesitate to do service with you again"
- Evelyn C., Chicago, IL 60607
"Once again your quick processing of my order, superior customer service, and the super fast shipping was greatly appreciated. I will do business with you again in the future, I guarantee it!"
- Randy W., El Cajon, CA 92021
"I thought the service was extremely professional. Thank you so much for your service."
- Patty M., Arizona
"I just wanted to thank you for your excellent service...You should know that I never write these kinds of letters.
I have bought a bunch of stuff on E-bay and never rate the sellers, good or bad.
So for me to sit down and type this, means I've very impressed. So again, job well done.
I have book marked your home page and any other plumbing needs I have will be directed to you."
- Steven Eckhardt, Des Moines, Iowa 50311-2420
"Thank you again for the way you take care of your customers; it's a pleasure to do business with people such as yourself....I love you guys!"
- Irv Diton, Melville, New York 11747-1624
"You are my knights in shining armor for coming to my rescue from the "home improvement project from hell." When each and every local "supplier" and even the sink manufacturer told me no such thing was available, you had the sink clips for the extra thick countertops I needed! Ms. B. took the time to walk back to the stock shelves, pull the product I thought I needed, carefully listened to what I was describing, then matched my needs with the right product. And to top it off, I placed the order late in the afternoon and had it in my mailbox only 38 hours later!!!!!"
- Jo M., Elkton, Maryland 21921-1503
"The pump arrived today, Tuesday. Great service! Thank you."
- Norman Cram, Sonoma, California 95476
"Great job!! I could not have asked for better service."
- George Morley, Citrus Heights, California 95610-2715
"Received the item. Well packaged and GREAT turnaround."
- Mark Rinkel, South Lyon, Michigan 48178-1876
"I appreciate your willingness to share this information. I have had other online merchants fail to inform me that an item was on backorder until I contacted them. I will keep my order active - due in large part to your attitude and customer service."
- Patrick McCook, Atlanta, Georgia 30319-3113
note: EVERY customer that is shown here has given us written permission to quote him or her.
We will not quote you unless we have your written permission,
and with all of our customers, we will NEVER give, share or sell your e-mail address to anyone! |
"Thanks so much for the excellent service.
Your selection was great. prices even better, and shipping very prompt...My experience with your company was excellent...I'll definitely be looking up
your website again when I need plumbing parts, and will recommend your company to others as well."
- Galin Downing, Port Angeles, Washington 98362-8126
"...Up to now, the best retail sites my wife and I have experienced are Land's End and Amazon.
Your site is as good or better. Do us all a favor, please: trademark, copyright, and franchise
your website look, feel, and backroom procedures so that we can finally begin to turn around the
generally dismal Internet shopping experience."
- Erich H. Cramer, Reston, Virginia 20191-2638
"Ya'll are the most Professional and Helpful People in the USA...
We wish that more companies would adapt the work ethics, promptness and great service as ya'll do. Here's a BIG THANK YOU...Because of ya'll, only good things will happen with our new business!!!....
We have looked for a long time to find a Company that had the products that would be to our satisfaction. And we are so thankful for your company."
- Harry and Sharon Roberts, Gulf Shores, Alabama 36547-3129
"WOW! I'm really impressed with your company.....Now that's what I call excellent service...Thanks so very much. "
- Don Shaw, Plymouth, Minnesota 55442-2107
"Thank you for catching my error.
This is not the first time we have ordered from your company, and I must say it has always been a pleasure buying from you
since your online company has a human side behind it all.
Very few, if any of the online companies I have bought from would have brought this kind of problem to my attention....Bottom line, I just like working with your company...The
few big online retailers that I have bought from, like Amazon.com, Columbiahouse.com, Express.com, could learn
some things from your operation....in terms of plumbing needs, I wouldn't even consider looking elsewhere..."
- Scott Gledhill, Truckee, California 96161-6926
"...You're terrific!...Your great follow up, interest and friendliness is
an incredible asset...It's gold.....Thank you again for your terrific service!"
- George Wilmot, Jamaica Plain, Massachusetts 02130-2005
"You folks are great. I have never been more pleased in ordering on-line. Thank you! You will get all my future business."
- Ken Lauren, Redmond, Washington 98052-2633
"Thank you very much. This has been our first order with your company and we are very impressed with your customer service - WOW!! Thank you for an outstanding job!! Have a nice day."
- Linda Moeder, Beaver, Kansas 67525-9231
"Arrived today! Thanks for the excellent service! You will probably see me again."
- Alan Smith, Evanston, Wyoming 82930-2567
"It is SO GOOD to know there are people "out there" who still carry parts to 7-year-old faucets! I have loved my faucet and was so upset that ... no longer carried it. I'm so glad you had this web site. My son installed the sprayer head this weekend---and it works even BETTER than the original one did! Thank you again."
- Linda Stanley, Montpelier, Virginia 23192-2852
"We received the handle on Saturday, which only took two days. Even better, it fits exactly. Thank you again for helping me with this hard-to-find part."
- Gail Henry, Snellville, Georgia 30039-7604
"Fantastic! Thank you so much. I am pleased to find a web site that finally delivers what it promises."
- Laura M. Rice, New Kent, Virginia 23124-3214
"I would like to commend you on your extremely fast service and your high quality parts."
- Mahesh Rao, Richmond, California 94804-4336
|
