"I called to see if my part could be special ordered and to my surprise, was handled very efficiently and courteously... I believe this was the best experience I've ever had at ordering a part of any kind. Thanks again... I would definitely recommend your company to anyone looking for plumbing supplies."|
- Sandra Cooper, Potts Camp, Mississippi 38659-8746
"Great job team! Outstanding effort and concern for a customer. Fantastic expedited service!
........You have a terrific team of dedicated employees. That's something that is a rare bird indeed."
- Bob Nixon, Wyandotte, Minnesota 48192
"Besides you having the nicest associates calling about my order, and by the way, the order came in exactly as she said and the back ordered items as well... besides her being so nice and professional, the order arrived packaged extremely well, everything was packaged to size and shape, you couldn't ask for better. Your website is awesome, it is so easy to find what you want and order it... I'm totally impressed with the whole ordeal. From website ordering to follow up call from someone who just totally amazed me, to the order arriving on time and so neatly packed. This is my first order with you and it certainly won't be the last. Wish now I was a plumber by trade, this site would be a dream come true. I just do some plumbing on the side here and there, but I'm so glad I went to your site. I surely do thank you and all your staff... I do a lot or ordering on line and no doubt that you have one of, if not, the easiest sites to order from..."
- Kenneth Brock, Warm Springs, Georgia
"I wanted to thank you for the incredible service. I was in disbelief when I came home to find my order had arrived, the day after you had acknowledged its receipt. If I have further plumbing supply needs, I will certainly go to your web site first."
- Judith Mac Neil, San Francisco, California 94112
"I am thoroughly impressed with your operation. Your site was easy to use and informative. Your ordering process was simple and secure.
The order was easy to track and follow-up e-mails were excellent. The product arrived as promised and in excellent condition....
I will eagerly check your site for all of my plumbing needs from now on! It is not often that I am so impressed that I take
the time to send praise. You earned it.....You guys run a great operation and I think other customers should know about it.....Keep up the good work."
- Kurt Welday Jr., Hartsville, South Carolina 29550-5420
"I am an old man and appreciate that your website is so user friendly. One of several plusses. Many websites are not all that easy for us old goats. We have an older customer built home and the builder chose Eljer toilets... the Eljer design components are quite specific and hardware store flappers and shut off valves won't work so we had a small problem. The dealer, when I called, asked what model Eljer I had. I said I didn't know. He told me where to look for a serial number and it wasn't there. He couldn't help me. I went on site and found your website. Went to Eljer toilets and there was were clear illustrations of all the models, including ours (even though they are over twenty years old). The parts illustrations made it obvious that I had found our model... The flappers were about a third the price the local Eljer dealer has charged so I ordered spares for the future. Anxious to get the guest bath back in working order, I asked for the higher priced, quicker delivery, but you advised you could do better using normal delivery, save us money and get the parts here just as fast. My, what a great company! The parts arrived two days after the order and we put the toilet back in order post haste. One of the flappers didn't look exactly right to me and it was replaced without question. What a great online shopping experience and what a great operation you are running. Better yet, for us old coots, there is a phone number where one can call and talk to someone who knows what they are talking about."
- Robert Zeman, Alamo, California 94507-1254
"You did a great job on the page that we looked at for our part. You had a picture of all the parts and where they went and that made it so easy for us to get the right part. (This was) after a company had sent 2 of the wrong parts with very high shipping charges. Thank you again for your help... You are now added to my favorites."
- Glenda Hunning, Salisbury, North Carolina 28147-8548
"Your sales team has already assisted me in ordering the correct item...Great sales staff!!!! It has been a FANTASTIC pleasure to find a company that understands and promotes customer service, an item which is sooooo lacking in a lot of businesses now a days."
- Lester Callif, Centennial, Colorado 80122-1939
"I just want to say thanks. Your site made it real easy for me to find the side outlet elbow I needed. I searched every plumbing supply I could find locally and they all told me "they don't make that fitting". Your site was clear and takes a lot of guess work out! I know I didn't give you the biggest order but I will definitely visit your site again."
- Jospeh Soviero, Centereach, New York 11720-3015
"I can't remember when I ordered something and got this kind of great service. I surely will recommend PlumbingSupply.com® to everyone I know."
- Leo J. Gurkowski, Amberg, Wisconsin 54102
"I would like to compliment you on the courteous and prompt manner in which you handled my order. I was searching for some obsolete parts that I was unable to find anywhere until I contacted your business. No problem, they were in stock, the right colors and sizes and I received my order within 3 days! I will definitely recommend you to my friends."
- James Miller, Sand Springs, Oklahoma 74063-2053
"Having gone to Home Depot, Lowes, local plumbing supply outlet, etc, without success, I finally searched the internet and found your company. Thank you, thank you!!! Although it took two attempts at coming up with the right product (my fault, not yours!) as indicated in my response to the survey, I was extremely pleased with your follow up emails and the end results. I will certainly recommend you guys to my friends and colleagues. Thanks again and continued success..."
- David Brading, Sarasota, Florida 34238-3320
"You guys say that you have good customer service? Well I say amen to that amigos! You guys definitely deserve an
A+....This kind of service is rare and much needed in today's selfish and prideful business world. It's awesome to do business
with like-minded business people!"
- Daniel Lockett (Shinning Pools and Glimmering Misters), Lake Havasu, Arizona 86403-5965
This is my first order with you and I like and appreciate that you had pictures of the specific part that I needed. This Delta part is different and the pictures showed what I was looking for. There were other locations that might have saved me a few dollars, but since your company provided the information that I wanted, I will put my parts orders in with you. BTW... I received the product and it WAS exactly what I was looking for!
- Thomas Okamura, Kailua, Hawaii 96734-2589
I really do appreciate the customer support that your company has provided and will definitely use your services again... The customer service I received from your staff is far beyond anything I've had in a long time, from any business.
- Michael Kosik, Henderson, Nevada 89015-5228
"It's refreshing to know there is a company, like yours, that operates in the old-fashioned way of providing
good service to its customers! I am so very pleased with your service and have book marked your
website for future use. I will recommend your business to others and will contact you again when I need plumbing merchandise."
- Judy Green, Burleson, Texas 76028-5614
"My first purchase was from PlumbingSupply.com® about 12 years ago....Excellent service!....I've had only good experiences with your company."
- Joe Musto, Londonderry, New Hampshire 03053-2503
Thanks so much for the notifications. The customer comments on your site were quite positive and your team lives up to the high marks... I wasted a lot of time looking for replacement parts your company made easy to find on your website. Well done, thanks again!!
- Thomas Byrns, Herrick, Illinois 62431-9617
"All I can say is WOW! I can't velieve how fast my order arrived, and was perfect. Lots of confirmation emails for each step. I think I ordered on a Monday or Tuesday and UPS dropped off on Friday! Too bad you get better service on the net than going to the store in town! I will use you for all my needs form now on. It's been a real pleasure!"
- Chad Chappell, Roswell, New Mexico 88201-0515
"I just wanted to say that this is the best online plumbing store! It is my first and only Internet store I will buy
plumbing products from.....Keep up the excellent work! I will definitely be back. Best wishes."
- Brian Silva, Ripon, California 95366-2623
"Kudos to PlumbingSupply for stocking replacement parts for the many old, but elegant Eljer Medallion toilets. Companies like yours are serving the needs of consumers that will never be serviced at the big box hardware stores... In this day and age, it's hard to find excellent service like PlumbingSupply gives to their customers."
-Thomas Barnard, Albuquerque, New Mexico 87112-6538
"Earlier than expected....way!!! Yipee! :-) Thanks so much for everything.
You have been very helpful and have kept me very informed.....I didn't receive "good" service, it was great, for reals."
- Malisa Winebrenner, Centralia, Washington 98531-4722
"Thank you so much for your help! I was totally overwhelmed, but you told me just what I needed to know!... I don't think anyone has ever been nicer or more helpful (especially on a small order!) than your folks were!"
- Susan Scheide, Canton, Massachusetts 02021
"I was looking online for 2 days trying to find a site that had everything I needed in one spot for a reasonable price. You guys (and gals, if applicable) rock... I went to Home Depot and Lowes' websites, countless others, and I know they have stuff that I needed but I was wasting time not finding it. Found your site- easy interface, easy access- now I have the parts I need and it didn't take me much time to do it. So, thank YOU."
- Ian Foster, Nome, Alaska 99762-1065
"Your staff needs to know how that with my little project they took care of us as if
we were a million dollar client...I think your staff is wonderful and I have given your name
to other family and friends...Keep up the Great work and Thank you very much."
- Darlene Perlich, Tulsa, Oklahoma 74112
"American Standard referred us to your company. They are correct by advising us that you most likely would have what we needed and that you were very professional and responsible. They said we could depend on you. They are so right. Thank you for being there. We were extremely satisfied with our experience and receipt of the order. Thank you again for your professionalism and commitment to meeting my needs."
- David Libby, North Scituate, Rhode Island 02857-1225
Your superior customer service helped solve my problem where I had run into numerous roadblocks here in my hometown. After a number of years (more than I want to count) in Big Box Home Improvement Retail - both Orange and Blue, your company's level of customer service is the kind I would want to point to and say "This is the way it is done!".
- William Baker, Rome, Georgia 30165-1058
"Thank you, it's scary how good you guys are at this!....and we are VERY satisfied with your service! Thanks again. "
- Richard U. Hoff, Cincinnati, Ohio 45245-1101
"...PlumbingSupply.com® went the extra distance; this lets me know that your company is committed to making your customers happy! I will certainly recommend the Plumbing Supply Group!"
- Pamela, Randolph Wisconsin 53956
"You folks are doing a great job of customer service and I personally appreciate that."
- Richard Horst, Bismarck, North Dakota, 58503
"You guys do a great job...Again, thank you and I am going to recommend your company to all the guys on the constructions sites."
- Brian Schnee, Rockville Centre, New York 11570
"I appreciate your fantastic customer service. You can certainly count on me to send people to
your website for their plumbing needs....We live in a day where many people are dishonest and crooked.
It is very nice to come across a business that is obviously customer oriented. The least I can do is thank them."
- Jonathan Brett, Lapeer, Michigan 48446-7763
note: EVERY customer that is shown here has given us written permission to quote him or her.|
We will not quote you unless we have your written permission,
and with all of our customers, we will NEVER give, share or sell your e-mail address to anyone!
"I'm amazed!!...I didn't know there are still businesses around that give such efficient, professional service. It's refreshing to
say the least....We haven't seen such service such as yours in YEARS. Be assured that we will tell our friends and
we will look to you FIRST for any plumbing supplies....Don't change a thing. You seem to have gotten it just right!!...Thank you again for your attention to my order!"
- Betty J. Travis, Crossville, Tennessee 38555-1433
"Thank you so much...If I need any more plumbing supplies I will check your website first before I even shop at my nearby Lowes."
- Dave Taylor, Williamsport, Pennsylvania 17701
"I was very pleased the way my purchase was handled in the past, so I am back again. Thanks for the user friendly web site as well. It is great."
- Kamil Alpsan, Williamsville, New York 14221
"This is customer service at its finest!....I've already given your website information to two 2 friends as well as my brother...thanks again for a job well done, and continued success!"
- Karen Krusen, San Diego, California 92109
"I really appreciate your help in locating everything I needed in such a short time frame. We will definitely use you in the future.....Thanks again, my husband Grant loves the New Bathroom!!!"
- Shirley A. Georgeson, Naperville, Illinois 60565
"Fast shipping! It arrived much faster than I anticipated. Thanks."
- Bob Fogle, Jacksonville, North Carolina 28540
"....It has been a pleasure doing business with you. I'm looking forward to using your company in the future."
- Kriss Lanning, Ravensdale, Washington 98051-8604
"...I am still getting used to not being tied to local sources of supply any more because of the Internet.
I think it is a real milestone in American business when I can just as easily use a supplier on the other side of the country
as a local one...I'm totally satisfied with my experience with you, and it saved me a ton of time!...I'll be back."
- Troy Fish, Chehalis, Washington 98532-9701
"Thank you very much for the great service...it was exactly what I wanted, the price was great...delivery was fantastic."
- Mark Kays, Vincennes, Indiana 47591-2428
"Absolutely top notch customer service.....It's such a pleasure to receive really great customer especially with all the Bozo's out there."
- Hugh Kindred, Stephenville, Texas 76401
"Just a note to thank you for your prompt filling of our order and the courtesy of the sales representative who called us."
- Philip J. Musgrave, Corpus Christi, Texas 78414
"Can't believe you folks shipped my item already. A heck of a lot better experience then I had with Henniger. You've got my business and will recommend you to my friends. Thanks for the courtesy and promptness of shipping."
- Edward A. Miklus, Belmar, New Jersey 07719
"I just received the order that I placed earlier this week and couldn't be more satisfied. After searching for almost a year for the proper seat for my Eljer toilet, I finally happened upon your web page. Your page was easy to navigate and was full of valuable information. My order was shipped promptly and after hoping that I had matched the right color, was very happy to find that it matched perfectly in size and color. Thank you very much and I would be happy to recommend your service to anyone looking to find a hard to match toilet seat."
- Edward Hart, Sterling, Illinois 61081-9609
"...Thank you very much. Ordering from your company has been a totally satisfying experience.
You provide plenty of information about the transaction and shipping detail.
I was never at a loss as to the status of my order and felt very confident that your company would
deliver exactly what I asked for in as short a time as possible.
I don't write this kind of note very often, so am a little at a loss for words as to how to explain my satisfaction Please be assured
I am keeping your contact information and will be back to you with more business in the future.
I will not hesitate to recommend your company to my friends."
- Kelly Beavers, Boulder, Colorado 80302-7132
note: EVERY customer that is shown here has given us written permission to quote him or her.|
We will not quote you unless we have your written permission,
and with all of our customers, we will NEVER give, share or sell your e-mail address to anyone!
We have received many more "thanks" notes than we are showing here.
These are of customers that replied when we asked if we could use their testimonials here.
"I am amazed with the level of service I've received....While not in the industry I would
recommend your company if given the opportunity."
- Alex Begin, Chestnut Hill, Massachusetts 02467-2118
"We couldn't be more pleased... Thanks to your organization for being so helpful and caring. We haven't had service like this in years from ANY company. I'm still so pleased with the experience."
- Lois Allen, Deer River, Minnesota 56636-3043
"....This is most amazing to me as nobody these days does that. I can not tell you how impressed I am with your customer service!
I know that in the future I will never order parts from anyone else!
I will also make sure to tell all of my friends and co-workers about you.....Thanks again for your help."
- Charles M. Wanless, Mesa, Arizona 85210
"Thank you! For the very best service, You are a true asset to the company.
It is very hard to find people who care..."
- Dr. James D. Webb, Bull Head City, Arizona 86442-5703
"I can't imagine how you could improve. Everything is perfectly laid out and easy to search! Keep up the good work!!!!!!"
- John Schander, Skyeston, North Dakota 58486-9584
"Thanks for your 'underpromise/overdeliver' program. Really appreciate the speedy delivery... wish more vendors were like you!."
- Cheryl Whelan, Killington, Vermont 05751-9774
"I received my order this afternoon and wanted to thank you for your prompt service and delivery!....I have made your site one of my favorite places and will place further orders from your
company whenever I need other items! I will also be telling all my friends about your company and encouraging them to make their future purchases from you. Thank you again for all your help!"
- Sheri Ivy, Huntsville, Alabama 35801-1542
"...This is excellent service - thanks very much....and I'll be sure to tell others about your site."
- Michael Ruvolo, Syosset, New York 11791-2103
"I have contacted you on several occasions...Your replies have been attentive to the elements detailed in my
inquiries, and they have been prompt, and they have been gracious,..."
- Daniel R. Van Til, Grand Rapids, Michigan
"Your company's customer service is a real asset. Your selection and prices are GREAT, but what really attracts me is your customer service. When I looked at local 'big box' stores, I learned that their brands were inferior and their prices were high. Plus, the big box stores will never be known for customer service. The very fair shipping and handling cost combined with a timely delivery easily outweighed settling for buying somewhere else. You can bet that I won't even bother looking anywhere else. My time and money are too important for me to waste. Great service, great products, great company!"
- Michael Lobiondo, Springfield, Pennsylvania 19064
"...I woke her up to tell her what old time customer service was. You people are the best....You certainly can quote me as I am more than happy to
back companies with such high customer service values."
- Matt Iversen, Aurora, Colorado 80012
"Just wanted to thank you for your excellent and prompt service.
You under-promised and over-delivered.....What a pleasure doing business with you!."
- Robert Rawson, San Antonio, Texas 78254
"My order came yesterday. Thank you for your fast service!"
- Karl Figaard, Greenbush, Minnesota 56726-4131
"...Good service is not easy to find, and you guys have been outstanding....I appreciate the fast service....
I certainly intend to use your firm for all future plumbing parts purchases."
- Fred Kros, Kelseyville, California 95451-9664
"...I am very much impressed at the degree of attention your company has given to this small order.
In this instance you certainly have 'overperformed'."
- Charles Tedford, Roswell, Georgia 30076-2570
"....such wonderful 'customer service' you have provided! I strive everyday in my job to provide the same level of service to my customers and my point here is I rarely come across these days individuals who take the time to make sure the customer is fully taken care of and you are a great example of fine customer service."
later he wrote us again:
"...Thanks a million for the great price/ savings and the product itself. My mother was so impressed she ordered the same exact sink and it has arrived as well....Thanks again for the great online experience..."
- Enrique G. Hernandez, Austin, Texas 78729-6900
"That is fast service. Thanks for the speedy delivery and service."
- Bob Lee, Blackwood, New Jersey 08012-3400
"Excellent service and response time...."
- Mr. D. Kim Null, Corder, Missouri 64021-9131
"...thank you so very much for your help...you have founded a great business and your staff is very helpful...I will be shopping with you again."
- Rosemary Frame, Beebe, Arkansas 72012
"Thank you very much...it's been a pleasure working with your company...I'll be back!"
- Sally Brennan, Herndon, Virginia 20170-2064
"Received my shipment, trouble-free. Thank you for wonderful, smooth service, and great prices!"
- Janet Baker, Manhattan, New York 10023
"...I appreciated the good service on my recent order... I will certainly keep you in mind for future needs and tell
my friends about your service. Thanks again...I really don't understand why so many people hesitate to buy on the net..."
- G. Weisenbarger, Eaton, Ohio 45320
"It was because of a previous good experience with your company that I ordered again... Just wish all the mail/internet order folks were as good
as you are. Thanks and I will not hesitate to order from you again...feel free to use my comments. I always like to see good customer-oriented
companies thrive. I wish you all the best."
- J. Sanford, Madison, Alabama 35758-9412
"You folks are awesome, quick, and efficient. I will purchase from you again and again." On the next order he wrote:
"... you did it again. You processed what I would consider to be a rather large order (for a hobbyist such as myself) rapidly, efficiently and accurately. Keep
up the GREAT work... I will be ordering again soon."
- Ron Rolleston, McMinnville, Oregon 97128
Please note that EVERY customer has given us written permission to quote him or her.|
We will not quote you unless we have your written permission and in no case,
will we give or sell your e-mail address to anyone.
"...Been buying drip parts for...a year and a half from you. Service and quality have been fantastic. Your prices are...well hard to believe
compared to the local suppliers...thanks for being there." Then in 2000 on another order he wrote:
"...I really like the new shopping cart, it makes buying things from you even easier."
- Paul Truzzi, Kent, Washington 98031-6022
"First of all, thanks for your seemingly immediate response to the problem with my order. Secondly, again, thanks for sorting out the problem and getting the order on the way...
my experience with your firm was, from beginning to end, extremely positive."
- Steve Simpson, Riverside, California 92507-5769
"...People complain enough when things don't go right but we don't acknowledge competence as readily....I just fixed a faucet with the parts you sent me last week. The last time I dealt with the same problem the parts used were from a hardware
store and though they were supposed to be the correct replacement parts they didn't fit correctly.....The parts you sent were exact fits and the job took less than a third of the time. Thanks.....Best wishes."
- Tom Hall, St. Albans, Vermont 05478-1638
"...I'm certainly impressed with your customer service!"
- Bob Gobeille, Fort Collins, Colorado 80524
"I just wanted to express my amazement on the quickness of a very small order that I recently placed....
Thank you very much and keep it up!...Definitely keep up the under promise and over perform attitude!"
- Aaron Litt, Daytona Beach, Florida 32114-6200
"...you have the same exceptional customer service beliefs as I do. I will be back."
- Chris Gjevre, Bloomington, Minnesota 55437-2519
"...It's always a pleasure to work with a e-based company who is responsive to their customer needs."
- John Nordholt, Tigard, Oregon 97224-0808
"This is my second order...your website is smartly designed!"
- Steve Weyl, Galena, Ohio 43021-9344
After a second order that he placed, Mr. Sanderson wrote:
"I am impressed with the speed and accuracy with which you processed my order."
- Dale Sanderson, San Jose, California 95120-5717
"...Your service and immediate response back letting me know my order had shipped eliminated my apprehensions.
...In the future I will check with your site for my plumbing needs and recommend your services to my cohorts and friends."
- Paul Scott, Architect, Sacramento, California 95820-4325
"I was very happy with your fast service!"
- Patricia Johnson, Mounds View, Minnesota 55112-3825
"Thank you so much for the fast service.....KEEP UP THE GOOD SERVICE."
- Edmund L' Hieb, Mattawa, Washington 99349
"Thanks for your response and quick delivery. My customer will be very pleased..."
later he wrote:
"Go right ahead and quote all you want. This is a service world and no matter who is the
server it should be done as professionally as yours... My customer was very pleased and
we look forward to doing more business with you..."
- J. Orleman, All Star Maintenance, Canton, Michigan 48187
"I'm impressed with exceptional service received today regarding this order! Thank you!!"
- Dorie Jones, Sedro Woolley, Washington 98284-8269
"...I'd like to add that your company is very easy to deal with. I'll be sure to tell
everyone who's shopping for plumbing supplies to visit your site."
- Mark Weiner, Copell, Texas 75019-5137
"I searched the net for a flush valve seal for my old style flush valve for a Champion toilet by American Standard. Your company gave the best value. Rather than spending 20 dollars for 2 seals at a different site, I went with the replacement flush valve for just a little more... The part I ordered in working perfectly and solved the recurring problem of a leaking toilet so not only did I save on the cost of the part, now I can save money on water bills too."
- Lorraine Cruz, Galloway, New Jersey 08205-9442
"Now that was service!.....I do a lot of mail order business and your prompt service along with your friendly website made it real easy for me....Thanks for the prompt service."
- Ted Wolf, Richland, Washington 99352-7691
"You guys are great!!....I'll definitely use your company's services again, and will not hesitate to recommend it to others."
- Ken Davis, Charlotte, North Carolina 2821-3712
"I have recommended you to my local hardware store for hard to find plumbing fixtures....Thank you for your prompt service."
- Aykut Mentes, Springville, Alabama 35146-0004
"WOW!!!!!! That was quick.....I tried all of the plumbing supply stores in my area... Thank God for the Internet and the Plumbing supply group.....and I will be using you again in the future."
- Mike DeLuca, Bensalem, Pennsylvania 19020-7927
"Received the shipment today, much earlier that I expected. It is just what I needed. Thank you for the fair prices and prompt service."
- Ellis Katz, Boynton Beach, Florida 33437-6079
"Thank you so much for all the extra effort you went through to process my order....Thank you for treating my order as importantly
as a huge one....They are wonderful shower heads...and your service is just as wonderful."
- Peggy Klippenes, Monticello, Minnesota 55362-8973