"Great job team! Outstanding effort and concern for a customer. Fantastic expedited service! ........You have a terrific team of dedicated employees. That's something that is a rare bird indeed." - Bob Nixon, Wyandotte, Minnesota 48192 "Thank you for your excellent customer service! It is companies like yours who make it a pleasure to order merchandise online." - Lynn Lobb, Denver, CO 80127 "I am thoroughly impressed with your operation. Your site was easy to use and informative. Your ordering process was simple and secure. The order was easy to track and follow-up e-mails were excellent. The product arrived as promised and in excellent condition.... I will eagerly check your site for all of my plumbing needs from now on! It is not often that I am so impressed that I take the time to send praise. You earned it.....You guys run a great operation and I think other customers should know about it.....Keep up the good work." - Kurt Welday Jr., Hartsville, South Carolina 29550-5420 "I can't remember when I ordered something and got this kind of great service. I surely will recommend PlumbingSupply.com to everyone I know." - Leo J. Gurkowski, Amberg, Wisconsin 54102 "You guys say that you have good customer service? Well I say amen to that amigos! You guys definitely deserve an A+....This kind of service is rare and much needed in today's selfish and prideful business world. It's awesome to do business with like-minded business people!" - Daniel Lockett (Shinning Pools and Glimmering Misters), Lake Havasu, Arizona 86403-5965 "It's refreshing to know there is a company, like yours, that operates in the old-fashioned way of providing good service to its customers! I am so very pleased with your service and have book marked your website for future use. I will recommend your business to others and will contact you again when I need plumbing merchandise." - Judy Green, Burleson, Texas 76028-5614 "My first purchase was from PlumbingSupply.com about 12 years ago....Excellent service!....I've had only good experiences with your company." - Joe Musto, Londonderry, New Hampshire 03053-2503 "I just wanted to say that this is the best online plumbing store! It is my first and only Internet store I will buy plumbing products from.....Keep up the excellent work! I will definitely be back. Best wishes." - Brian Silva, Ripon, California 95366-2623 "Earlier than expected....way!!! Yipee! :-) Thanks so much for everything. You have been very helpful and have kept me very informed.....I didn't receive "good" service, it was great, for reals." - Malisa Winebrenner, Centralia, Washington 98531-4722 "Your staff needs to know how that with my little project they took care of us as if we were a million dollar client...I think your staff is wonderful and I have given your name to other family and friends...Keep up the Great work and Thank you very much." - Darlene Perlich, Tulsa, Oklahoma 74112 "Thank you, it's scary how good you guys are at this!....and we are VERY satisfied with your service! Thanks again. " - Richard U. Hoff, Cincinnati, Ohio 45245-1101 "...PlumbingSupply.com went the extra distance; this lets me know that your company is committed to making your customers happy! I will certainly recommend the Plumbing Supply Group!" - Pamela, Randolph Wisconsin 53956 "You folks are doing a great job of customer service and I personally appreciate that." - Richard Horst, Bismarck, North Dakota, 58503 "You guys do a great job...Again, thank you and I am going to recommend your company to all the guys on the constructions sites." - Brian Schnee, Rockville Centre, New York 11570 "I appreciate your fantastic customer service. You can certainly count on me to send people to your website for their plumbing needs....We live in a day where many people are dishonest and crooked. It is very nice to come across a business that is obviously customer oriented. The least I can do is thank them." - Jonathan Brett, Lapeer, Michigan 48446-7763 "I'm amazed!!...I didn't know there are still businesses around that give such efficient, professional service. It's refreshing to say the least....We haven't seen such service such as yours in YEARS. Be assured that we will tell our friends and we will look to you FIRST for any plumbing supplies....Don't change a thing. You seem to have gotten it just right!!...Thank you again for your attention to my order!" - Betty J. Travis, Crossville, Tennessee 38555-1433 "Thank you so much...If I need any more plumbing supplies I will check your website first before I even shop at my nearby Lowes." - Dave Taylor, Williamsport, PA 17701 "I was very pleased the way my purchase was handled in the past, so I am back again. Thanks for the user friendly web site as well. It is great." - Kamil Alpsan, Williamsville, New York 14221 "It's great to work with a company who actually provides good customer service, not just claims to." - "This is customer service at its finest!....I've already given your website information to two 2 friends as well as my brother...thanks again for a job well done, and continued success!" - Karen Krusen, San Diego, California 92109 "I really appreciate your help in locating everything I needed in such a short time frame. We will definitely use you in the future.....Thanks again, my husband Grant loves the New Bathroom!!!" - Shirley A. Georgeson, Naperville, Illinois 60565 "Fast shipping! It arrived much faster than I anticipated. Thanks." - Bob Fogle, Jacksonville, North Carolina 28540 "....It has been a pleasure doing business with you. I'm looking forward to using your company in the future." - Kriss Lanning, Ravensdale, Washington 98051-8604 "...I am still getting used to not being tied to local sources of supply any more because of the Internet. I think it is a real milestone in American business when I can just as easily use a supplier on the other side of the country as a local one...I'm totally satisfied with my experience with you, and it saved me a ton of time!...I'll be back." - Troy Fish, Chehalis, Washington 98532-9701 "Thank you very much for the great service...it was exactly what I wanted, the price was great...delivery was fantastic." - Mark Kays, Vincennes, Indiana 47591-2428 "Absolutely top notch customer service.....It's such a pleasure to receive really great customer especially with all the Bozo's out there." - Hugh Kindred, Stephenville, Texas 76401 "Just a note to thank you for your prompt filling of our order and the courtesy of the sales representative who called us." - Philip J. Musgrave, Corpus Christi, Texas 78414 "Can't believe you folks shipped my item already. A heck of a lot better experience then I had with Henniger. You've got my business and will recommend you to my friends. Thanks for the courtesy and promptness of shipping." - Edward A. Miklus, Belmar, New Jersey 07719 "...Thank you very much. Ordering from your company has been a totally satisfying experience. You provide plenty of information about the transaction and shipping detail. I was never at a loss as to the status of my order and felt very confident that your company would deliver exactly what I asked for in as short a time as possible. I don't write this kind of note very often, so am a little at a loss for words as to how to explain my satisfaction Please be assured I am keeping your contact information and will be back to you with more business in the future. I will not hesitate to recommend your company to my friends." - Kelly Beavers, Boulder, Colorado 80302-7132 note: EVERY customer that is shown here has given us written permission to quote him or her. We will not quote you unless we have your written permission, and with all of our customers, we will NEVER give, share or sell your e-mail address to anyone! We have received many more "thanks" notes than we are showing here. These are of customers that replied when we asked if we could use their testimonials here. "I am amazed with the level of service I've received....While not in the industry I would recommend your company if given the opportunity." - Alex Begin, Chestnut Hill, Massachusetts 02467-2118 "....This is most amazing to me as nobody these days does that. I can not tell you how impressed I am with your customer service! I know that in the future I will never order parts from anyone else! I will also make sure to tell all of my friends and co-workers about you.....Thanks again for your help." - Charles M. Wanless, Mesa, Arizona 85210 "Thank you! For the very best service, You are a true asset to the company. It is very hard to find people who care..." - Dr. James D. Webb, Bull Head City, Arizona 86442-5703 "Thanks for your 'underpromise/overdeliver' program. Really appreciate the speedy delivery... wish more vendors were like you!." - Cheryl Whelan, Killington, Vermont 05751-9774 "I received my order this afternoon and wanted to thank you for your prompt service and delivery!....I have made your site one of my favorite places and will place further orders from your company whenever I need other items! I will also be telling all my friends about your company and encouraging them to make their future purchases from you. Thank you again for all your help!" - Sheri Ivy, Huntsville, Alabama 35801-1542 "...This is excellent service - thanks very much....and I'll be sure to tell others about your site." - Michael Ruvolo, Syosset, New York 11791-2103 "I have contacted you on several occasions...Your replies have been attentive to the elements detailed in my inquiries, and they have been prompt, and they have been gracious,..." - Daniel R. Van Til, Grand Rapids, Michigan "...I woke her up to tell her what old time customer service was. You people are the best....You certainly can quote me as I am more than happy to back companies with such high customer service values." - Matt Iversen, Aurora, CO 80012 "Just wanted to thank you for your excellent and prompt service. You under-promised and over-delivered.....What a pleasure doing business with you!." - Robert Rawson, San Antonio, TX 78254 "My order came yesterday. Thank you for your fast service!" - Karl Figaard, Greenbush, Minnesota 56726-4131 "...Good service is not easy to find, and you guys have been outstanding....I appreciate the fast service.... I certainly intend to use your firm for all future plumbing parts purchases." - Fred Kros, Kelseyville, California 95451-9664 "...I am very much impressed at the degree of attention your company has given to this small order. In this instance you certainly have 'overperformed'." - Charles Tedford, Roswell, Georgia 30076-2570 "....such wonderful 'customer service' you have provided! I strive everyday in my job to provide the same level of service to my customers and my point here is I rarely come across these days individuals who take the time to make sure the customer is fully taken care of and you are a great example of fine customer service." later he wrote us again: "...Thanks a million for the great price/ savings and the product itself. My mother was so impressed she ordered the same exact sink and it has arrived as well....Thanks again for the great online experience..." - Enrique G. Hernandez, Austin, Texas 78729-6900 "That is fast service. Thanks for the speedy delivery and service." - Bob Lee, Blackwood, New Jersey 08012-3400 "Excellent service and response time...." - Mr. D. Kim Null, Corder, Missouri, 64021-9131 "...thank you so very much for your help...you have founded a great business and your staff is very helpful...I will be shopping with you again." - Rosemary Frame, Beebe, Arkansas 72012 "Thank you very much...it's been a pleasure working with your company...I'll be back!" - Sally Brennan, Herndon, Virginia 20170-2064 "Received my shipment, trouble-free. Thank you for wonderful, smooth service, and great prices!" - Janet Baker, Manhattan, New York 10023 "...I appreciated the good service on my recent order... I will certainly keep you in mind for future needs and tell my friends about your service. Thanks again...I really don't understand why so many people hesitate to buy on the net..." - G. Weisenbarger, Eaton, Ohio 45320 "It was because of a previous good experience with your company that I ordered again... Just wish all the mail/internet order folks were as good as you are. Thanks and I will not hesitate to order from you again...feel free to use my comments. I always like to see good customer-oriented companies thrive. I wish you all the best." - J. Sanford, Madison, Alabama 35758-9412 "You folks are awesome, quick, and efficient. I will purchase from you again and again." On the next order he wrote: "... you did it again. You processed what I would consider to be a rather large order (for a hobbyist such as myself) rapidly, efficiently and accurately. Keep up the GREAT work... I will be ordering again soon." - Ron Rolleston, McMinnville, Oregon 97128 Please note that EVERY customer has given us written permission to quote him or her. We will not quote you unless we have your written permission and in no case, will we give or sell your e-mail address to anyone. "...Been buying drip parts for...a year and a half from you. Service and quality have been fantastic. Your prices are...well hard to believe compared to the local suppliers...thanks for being there." Then in 2000 on another order he wrote: "...I really like the new shopping cart, it makes buying things from you even easier." - Paul Truzzi, Kent, Washington 98031-6022 "First of all, thanks for your seemingly immediate response to the problem with my order. Secondly, again, thanks for sorting out the problem and getting the order on the way... my experience with your firm was, from beginning to end, extremely positive." - Steve Simpson, Riverside, California 92507-5769 "...People complain enough when things don't go right but we don't acknowledge competence as readily....I just fixed a faucet with the parts you sent me last week. The last time I dealt with the same problem the parts used were from a hardware store and though they were supposed to be the correct replacement parts they didn't fit correctly.....The parts you sent were exact fits and the job took less than a third of the time. Thanks.....Best wishes." - Tom Hall, St. Albans, Vermont 05478-1638 "...I'm certainly impressed with your customer service!" - Bob Gobeille, Fort Collins, Colorado 80524 "I just wanted to express my amazement on the quickness of a very small order that I recently placed.... Thank you very much and keep it up!...Definitely keep up the under promise and over perform attitude!" - Aaron Litt, Daytona Beach, Florida 32114-6200 "...you have the same exceptional customer service beliefs as I do. I will be back." - Chris Gjevre, Bloomington, Minnesota 55437-2519 "...It's always a pleasure to work with a e-based company who is responsive to their customer needs." - John Nordholt, Tigard, Oregon 97224-0808 "This is my second order...your website is smartly designed!" - Steve Weyl, Galena, Ohio 43021-9344 After a second order that he placed, Mr. Sanderson wrote: "I am impressed with the speed and accuracy with which you processed my order." - Dale Sanderson, San Jose, California 95120-5717 "...Your service and immediate response back letting me know my order had shipped eliminated my apprehensions. ...In the future I will check with your site for my plumbing needs and recommend your services to my cohorts and friends." - Paul Scott, Architect, Sacramento, California, 95820-4325 "I was very happy with your fast service!" - Patricia Johnson, Mounds View, Minnesota 55112-3825 "Thank you so much for the fast service.....KEEP UP THE GOOD SERVICE." - Edmund L' Hieb, Mattawa, Washington 99349 "Thanks for your response and quick delivery. My customer will be very pleased..." (later he wrote:) "Go right ahead and quote all you want. This is a service world and no matter who is the server it should be done as professionally as yours... My customer was very pleased and we look forward to doing more business with you..." - J. Orleman, All Star Maintenance, Canton, Michigan 48187 "...I'd like to add that your company is very easy to deal with. I'll be sure to tell everyone who's shopping for plumbing supplies to visit your site." - Mark Weiner, Copell, Texas 75019-5137 "Now that was service!.....I do a lot of mail order business and your prompt service along with your friendly website made it real easy for me....Thanks for the prompt service." - Ted Wolf, Richland, Washington 99352-7691 "You guys are great!!....I'll definitely use your company's services again, and will not hesitate to recommend it to others." - Ken Davis, Charlotte, North Carolina 2821-3712 "I have recommended you to my local hardware store for hard to find plumbing fixtures....Thank you for your prompt service." - Aykut Mentes, Springville, Alabama 35146-0004 "WOW!!!!!! That was quick.....I tried all of the plumbing supply stores in my area... Thank God for the Internet and the Plumbing supply group.....and I will be using you again in the future." - Mike DeLuca, Bensalem, Pennsylvania 19020-7927 "Thank you so much for all the extra effort you went through to process my order....Thank you for treating my order as importantly as a huge one....They are wonderful shower heads...and your service is just as wonderful." - Peggy Klippenes, Monticello, Minnesota 55362-8973