"Even though this order was only for a few dollars, I was dealt with
like it was a large and important order...
In today's world finding good service is rare...Impressive!"
- Pat Devine, Peru, Indiana, 46970
"You may rest assured I will order more parts as needed. You guys do a fantastic job and I really appreciate the great service I received."
- Ken Gwyn, Carmine, TX 78932-5122
"I LOVE YOU!!! I didn't know how I was going to solve this problem until I found your website."
-Angela McCoy, Chicago, IL 60637-1554
"After I'd submitted my order online I got a phone call
from one of your reps, telling me that since my order was going to ship from a location fairly close to me, the 2nd day delivery service wouldn't make any difference. He wasn't going to charge me the extra shipping and just wanted to let me know. This call came within minutes of my submitting the order. I was surprised and delighted. I have a hard time imagining Amazon.com doing something similar. I love dealing with a business that treats me with that kind of courtesy and respect. I'll certainly recommend you to others."
- Stephan Beitzel, Boulder Creek, California, 95006
"I called your 1-800 number and your customer service rep was very friendly and was able to tell me where to find a model number. The whole ordering process was a breeze. Thanks again."
- Nick Magnitsky, Los Altos, CA 94022-1437
"Great job!!! The label on the box I received with the parts I ordered had a sticker stating 'Under promise, Over perform, Exceptional Service' This is the ultimate under-statement for your company. When I ordered my parts on a Friday afternoon, I was impressed with every aspect of my interactions with your company, I was surprised later in the day to receive confirmation that you had processed and shipped my order...My parts arrived on Monday. Thank you for truly over performing and providing exceptional service...Your team earned and deserves the praise for their efforts and execution to go above and beyond."
- Bill Leitch, Olive Branch, Mississippi, 38654
"Just a word of thanks for your quick shipment and good service. I will be using you again."
- Joe Staum, New Milford, NJ 07646-1912
"...Having looked at some of the testimonials, I totally understand their enthusiasm. Usually just about anywhere one purchases, there's a feeling of cold, hard business. But your company has been right there communicating personably with thank-yous, a timetable that you WAY ahead of beat the delivery, and genuine offers to help if need be. You feel SO SAFE! I'm glad I discovered you. You'll be hearing from me in the future."
- Terrell Rodefer, Van Nuys, California, 91405
"I have been in business for 35 years and learned long ago that customer service is essential if you are going to survive in the business world, but it's amazing how many companies simply don't get that concept. It was really refreshing to find a company such as yours that makes the customer as important as you, the business. In the future, should a I need anything that you provide, I will consider you first. Once again, Thank you!"
- Russell Keller, Santa Barbara, California, 93101
"Great service!...I have spent my entire career in the field of quality assurance...A portion of my responsibilities is managing
my employer's supplier assessment program. As a result, my compliments don't come easy...I make them only when I am made to personally feel truly "delighted" with the service I receive...
I was truly delighted by the professional, friendly, and expeditious customer service that I received, and I thank you all again."
- Karen Walker, Placerville, California 95667
"Thank you again for helping me troubleshoot my 60-year old toilet 'issues'! I already had made 5 trips to the local hardware store, not realizing they don't even carry the inventory that fit my toilet. Your knowledge, thoughtfulness and great customer service has totally made my day. Yes, I can now believe there are still people out there who truly want to help! Terrific job!"
- Gail Vanderhoof, Paradise, CA 95969
"I just wanted to let you know that I was amazed at how fast I received my order. I ordered it at 8:53 am ...and had it by noon the following day. I received the tracking number shortly after the item was delivered....I was impressed and will be making future purchases with your company."
- Kerry Halstead, Alderson, West Virginia, 24910
"I was really impressed by the quick delivery. The item arrived Saturday, only 2 days after being ordered and that was to Missouri. Thanks and the product worked great."
- Richard Schaumburg, Arnold, MI 63010
"I once had a small business and I have some idea of how much work goes into building one so I like to encourage people who are doing a great job."
- Richard Meyers, Pasadena, California, 91016
"I will take this opportunity to let you know Plumbingsupply Group LLC has been nothing short of excellent to work with. I will be using your company in the future should the need arise."
- Boyd Arends, Clark Missouri, 65243
"...It's rare these days that businesses take the time to do that little extra to make someone's buying experience pleasant. I'm happy I picked you from all the other plumbing suppliers that were available on the Internet..."
- Paul Peters, Omaha, Nebraska, 68137
"Very thorough site. Makes me confident I'll get what I order!"
- M.C. Frazer, Rancho Santa Margarita, California, 92688
"Your people are exceptional...Incredible...Amazing and Impressive! You have created a culture of service to which many organizations aspire."
- Michael Adams, Morristown, New Jersey, 07960
"Thank you for the prompt service and excellent email notifications on the order status. A pleasure to do business with you."
- Mark Johnston, Killeen, TX 76571
"Thank you, all, for being so nice and living up to your goal - to 'under-promise and over-perform.' You surely did this with us and we will never forget it. It is so refreshing and uplifting, to find a company of people who have learned and practice awesome customer service skills. There are fewer and fewer of you out there. I would always want to be associated with people like yourselves."
- Vincent Franco, Belleuve, Washington, 98006
"Anyone who gives good service, provides quality products and handles customer service the way your folks do it, deserves praise."
- Bill and Marta Pippin, Mooresville, North Carolina 28115-7724
"Thank you for your prompt service."
- Joe Anderson, Altoona, PA 16601
"THANK YOU!!!"
- Cathie Walker, Salmon, ID 83467
"I'm the type of consumer that compliments when deserved and also speaks up if I'm not satisfied...Very fast shipping and excellent range of products. This was my first order with your company and I will be returning again soon."
- Terry Carson, Kane, Pennsylvania, 16735
"You guys set the standard for customer focus. The web site was outstanding. The response to the order outstanding and the fact you forward my feedback to someone and the fact that I received a shipping notice hours after placing the order was great...I worked for HP for 36 years in customer support and we were almost as good as you guys. Keep up the good work."
- Joe Lingle, Blue Ridge, Georgia, 30513
"Many thanks - you made me smile. Received my (little) order today - fast delivery/accurate/part works..."
- Malcolm Waddoups, Westfield New Jersey, 07090
"We've been having a really hard time finding parts/accessories...so I appreciate that you checked...to ensure this part will work. It's hard to find great service these days, so kudos to the staff."
- Jennifer Breston, Libertyville, Illinois, 60048
"Your web site is easy to navigate and I received what I saw, very important. Thank you for providing quality products at a good price and probably more importantly, such a BIG selection to choose from."
- Steven Geye, West Dundee, Illinois, 60118
"What a pleasure it was to talk with a nice human with an abundance of very bright brain cells!"
- Pam Nesbit-Ferris, Savannah, Georgia, 31406
"Thank you for what you do. I have been so impressed with the service that I have received from your company...It has been a pleasure conducting business with you...I shall recommend you to my family and friends."
- Teresa Morris, Alpharetta, Georgia, 30022
"Wow! You guys rock! Keep up the outstanding service!"
- Nicole Toma, New York, New York, 10026
"It was easy to find what I needed and checkout was simple. Shopping with Plumbing Supply was great! Thank you for the service."
- John Payne, Knoxville, Tennessee 37918-2368
note: EVERY customer that is shown here has given us written permission to quote him or her.
We will not quote you unless we have your written permission,
and with all of our customers, we will NEVER give, share or sell your e-mail address to anyone! |
"Thank you for sending the right stuff. I'm amazed it went that well. You delivered. I will refer you to all my friends. Good Job."
- Michael Yenshaw, Roanoke, TX 76262
"Every plumber and a contractor I've had in my house said 'sorry - can't get the parts.' They should know about you guys..."
- Andrew Linder, Teaneck, New Jersey, 07666
"I just wanted to say thank you for the excellent service...I will recommend your business to everyone."
- Jorge Arvizu, La Porte, TX 77571
"I just discovered your web site tonight. I just wanted to tell you this web site is the best I have found in 15 years on the net. Most sites promise a lot and deliver nothing. Your site delivers."
- Marshall Kelly, Shreveport, Louisiana, 71129
"Received the order as promised. Made my deadline. Product is perfect. I will return, thanks so much for your efforts."
- James Hoffman/Iris Construction, Inc, Ingleside, IL 60041-8533
"I am very impressed by your pricing, quality and efficient shipping."
- Bob Moffitt, Canton, Ohio, 44709
"I appreciate all the time and effort your sales associates put in for me on this issue!!! Thank you so much for taking time to offer real and personal help...it is something you don't get much of these days."
- Philip Luzader, Kent, Ohio, 44240
"Thanks again for helping me solve my problem very inexpensively."
- Annie Gardner, Raleigh, North Carolina, 27607
"...Thank you for solving my problems...I came across your web site and ordered one from the picture of my toilet, and it worked right from the start...I will be back for my plumbing supplies."
- Roger Bailey, Mayport, Pennsylvania, 16240
"Thank you for your expeditious handling and great communications...I am in sales also, and have a high respect for companies, large and small, that still feel customer service is important."
- Binnis O'Brien, Brewster, Massachusetts, 02631
"Thank you for the quick service...Your web site is amazing, easy to use, I will be back as needed. I will also tell my friends to bookmark the site. Thanks again."
- Lewis Allen, Feasterville-Trevose, Pennsylvania, 19053
"Thank you. Talk about great service after the sale!"
- William Lynn, Allen, Texas, 75002
"Thank you so much for your continued service of excellence!...Your company has always been efficient and a pleasure to work with"
- Kirstin Peltz, Roslindale, Massachusetts, 02131
"Thanks for the great selection!"
- Robert Tomfohr, Chandler, Arizona, 85249
"It's refreshing that there are still companies out there that provide real American service like in the early days.....Thank you for getting my order to me so fast!"
- Mitch Ford, The Woodlands, Texas, 77384
"Thank you for...the amount of care taken to insure that your customers are happy and that any questions that the customer may have get answered promptly and in full. This you have done and done well."
- Gary Stiles, Rakeman Plumbing, Las Vegas, Nevada, 89129
"I am very pleased with my order from you guys"
- Jeff Demarco, Jacksonville Beach, Florida, 32250
"...Thank you for my supplies! Everything worked out great!....I, myself, am a purchasing professional. In today's times, I feel it is important to tell people how much good service and quality products mean. "
- Roy Burrel, Walhalla, South Carolina, 29691
"Thank you very much for assisting me...I have to say that I am very impressed with the responsiveness and professionalism of the people working at Plumbingsupply.com....I would not hesitate to recommend your site to anyone needing plumbing supplies as I am sure they would receive top not service."
- Donald Dahlquist, Saint Paul, Minnesota, 55104
"Seriously, I think this is the most vigilant customer service I've ever encountered."
- Cameron Clark, Santa Barbara, California, 93101
note: EVERY customer that is shown here has given us written permission to quote him or her.
We will not quote you unless we have your written permission,
and with all of our customers, we will NEVER give, share or sell your e-mail address to anyone! |
"I really and truly loved doing business with your company...You were the ONLY one who had ALL of my parts that I needed!!! You are definitely a 'Keeper', and I have added you to my 'Favorites'...Your site is soooooo cute and sooooo very easy to use. Me, not a computer guru, had NO difficulty using it at all!! And, Wow!! I ordered the parts and they were delivered to my door Fast! Could not believe how quick the parts came!! You have a great site...I really and truly appreciate all you have done!!!"
- Maryann Licata, Westmont, Illinois, 60559
"Wow, talk about great customer service...The sales staff was extremely helpful and knowledgeable about the products...Everyone should know what a great company you are to work with."
- Scott Popolizio, Derby, Connecticut
"Just want to let you know that I placed my order on Saturday and received it on the following Wednesday. I am impressed with your service and would not hesitate to do business with your company again. Thank you."
- Bianca McElrath, Kingston, New York, 12401
"Received the order in 2 days! Hope to do business with you again."
- Andrea Di Marco, Riverdale, Illinois, 60827
"Thank you, Thank you, Thank you"
- Myron Taylor, Mayer, Minnesota, 55360
"All of the staff at your company have been terrific ......Thank you again."
- Allyn Rosenzweig, Los Angeles, California, 90019
"I was pleased with the service I received and will absolutely refer your company to anyone who is looking for great service and products."
- Donald Hering, Hollywood, Florida, 33021
"I just really appreciate the people that work there at your company. They are so patient with me and eager to help.
You just don't find that anymore. You have a great company that offers quality, affordable, hardware. Thank you so much."
- Melissa Navarro, Houston, Texas, 77009
"The level of professionalism shown by your company and its employees is outstanding. I am, and shall remain, a loyal customer."
- Lorin Stapleton, Brewster, New York, 10509
"You are awesome, thank you so much! Good service is hard to find and great service is so rare, most have never experienced it...I don't know how you have done it, but you have a great company that provides great service, all the time...My hat's off to you and your team."
- Boyd McGathey, Overland Park, Kansas, 66211
"Prompt, courteous customer service...very fast, thanks!"
- David Peterson, Port Orchard, Washington, 98366
"It is too few and far between that you find a company that actually delivers on what they sell. Count me as a extremely satisfied customer!!"
- Charles Baldwin, Ridgecrest, California, 93555
"Your customer service people have been great about answering my many stupid questions...Thanks for the patience you've had with me..."
- Benjamin Fritts, Northport, New York, 11768
"Thank you SO MUCH for your excellent service and help."
- John Lange, Redding, California, 96001
"...Your folks found exactly what we needed."
- Marc Postman, Pikesville, Maryland, 21208
"It is always a pleasure to do business with companies such as yours that take care of the customer regardless of the size of the purchase. Your staff dealt with me as a valued customer and addressed my concerns in a timely and accurate manner."
- Luis Jimenez, Fayetteville, North Carolina, 28303
"Thank you so much for such quick service. We could not believe we received it in the mail today...Just wanted to thank you for your great service and fast shipping."
- Marcy Calvert, Washington, Illinois, 61571
"Great job last time I ordered. This is a repeat of the same order, we somehow lost the last one."
- James Donohoe, Sterling, Massachusetts, 01564
"I really appreciate your helpfulness and cordiality. I'm going to miss your emails."
- Candace Pearson, Houston, Texas, 77024
"Thanks for making this affordable for us. We're a very small all volunteer wildlife rehabilitation organization who now has college interns. (We) think you guys are great."
- Margaret Beck, Tallahassee, FL 32303-4627
"You guys have been great! Melanie totally went above and beyond to make sure we got the right part."
- Eleya Frields, Fredericksburg, Virginia, 22405
"Thank you for your speedy service. Will keep you in mind and tell my friends of your great service and informative site. Your good service never ends."
- Dave Lick, Wallingford, Connecticut, 06492
"I was extremely impressed with your company."
- Pamela Hageman, Monterey, California, 93940
"I'm so glad you have the replacement filters! We purchased the RO unit in 1989 and I didn't know if I could still get filters. I found them (+part numbers) very quickly on your site. Thank you!"
- Jackie Beam, Defiance, OH 43512-8803
"Melanie and the other staffers we dealt with were a pleasure to do business with, even when we found a couple of our guestimates for flex faucet connector lengths were off too much to use the parts ordered and we had to return them. No fuss, no bother."
- Gordon McCallum, San Benito, TX 78586-7768
"Thank you so much for your promptness in getting my order to me. Your customer service is excellent, the parts were just what I needed, and were delivered fast. Your company is very proficient and kept me up to date with my order. Being a Consumer Affairs Manager for a large utility here in El Paso, Texas, your customer service is excellent and you should be proud of it. Again, thank you so much."
- Paula Apodaca, El Paso, Texas, 79936
"Everything came yesterday -- including some very welcome Jelly Belly beans! Now the valve is installed and everyone is happy. Many thanks."
- Stuart Drown, Davis, California 95618-4331
"I was thrilled to find all the information about our older model Eljer toilet. There were pictures, diagrams of working parts that my husband could not find at Lowe's. We are completely please with your easy to use website, the email updates on the order, the tracking information! And, I love the toilet seat! My husband will really appreciate the replacement part when he needs them."
- Roland and Ellen Allen, Shelby, North Carolina 28152-7556
"I appreciate your honesty and straightforward approach concerning network and credit card security."
- Larry Park, Aloha, OR 97006-2902
note: EVERY customer that is shown here has given us written permission to quote him or her.
We will not quote you unless we have your written permission,
and with all of our customers, we will NEVER give, share or sell your e-mail address to anyone! |
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