"After I'd submitted my order online I got a phone call from one of your reps, telling me that since my order was going to ship from a location fairly close to me, the 2nd day delivery service wouldn't make any difference. He wasn't going to charge me the extra shipping and just wanted to let me know. This call came within minutes of my submitting the order. I was surprised and delighted. I have a hard time imagining Amazon.com doing something similar. I love dealing with a business that treats me with that kind of courtesy and respect. I'll certainly recommend you to others."
- Stephan Beitzel, Boulder Creek, California, 95006
"Great job!!! The label on the box I received with the parts I ordered had a sticker stating 'Under promise, Over perform, Exceptional Service' This is the ultimate under-statement for your company. When I ordered my parts on a Friday afternoon, I was impressed with every aspect of my interactions with your company, I was surprised later in the day to receive confirmation that you had processed and shipped my order...My parts arrived on Monday. Thank you for truly over performing and providing exceptional service...Your team earned and deserves the praise for their efforts and execution to go above and beyond."
- Bill Leitch, Olive Branch, Mississippi, 38654
"...Having looked at some of the testimonials, I totally understand their enthusiasm. Usually just about anywhere one purchases, there's a feeling of cold, hard business. But your company has been right there communicating personably with thank-yous, a timetable that you WAY ahead of beat the delivery, and genuine offers to help if need be. You feel SO SAFE! I'm glad I discovered you. You'll be hearing from me in the future."
- Terrell Rodefer, Van Nuys, California, 91405
"I have been in business for 35 years and learned long ago that customer service is essential if you are going to survive in the business world, but it's amazing how many companies simply don't get that concept. It was really refreshing to find a company such as yours that makes the customer as important as you, the business. In the future, should a I need anything that you provide, I will consider you first. Once again, Thank you!"
- Russell Keller, Santa Barbara, California, 93101
"Great service!...I have spent my entire career in the field of quality assurance...A portion of my responsibilities is managing
my employer's supplier assessment program. As a result, my compliments don't come easy...I make them only when I am made to personally feel truly "delighted" with the service I receive...
I was truly delighted by the professional, friendly, and expeditious customer service that I received, and I thank you all again."
- Karen Walker, Placerville, California 95667
"I just wanted to let you know that I was amazed at how fast I received my order. I ordered it at 8:53 am ...and had it by noon the following day. I received the tracking number shortly after the item was delivered....I was impressed and will be making future purchases with your company."
- Kerry Halstead, Alderson, West Virginia, 24910
"I once had a small business and I have some idea of how much work goes into building one so I like to encourage people who are doing a great job."
- Richard Meyers, Pasadena, California, 91016
"I will take this opportunity to let you know Plumbingsupply Group LLC has been nothing short of excellent to work with. I will be using your company in the future should the need arise."
- Boyd Arends, Clark Missouri, 65243
"...It's rare these days that businesses take the time to do that little extra to make someone's buying experience pleasant. I'm happy I picked you from all the other plumbing suppliers that were available on the Internet..."
- Paul Peters, Omaha, Nebraska, 68137
"Very thorough site. Makes me confident I'll get what I order!"
- M.C. Frazer, Rancho Santa Margarita, California, 92688
"...Now I don't have to go out and buy bottled water. You are good business people, keep up the good work."
- Herb Viola,
"Your people are exceptional...Incredible...Amazing and Impressive! You have created a culture of service to which many organizations aspire."
- Michael Adams, Morristown, New Jersey, 07960
"Thank you, all, for being so nice and living up to your goal - to 'under-promise and over-perform.' You surely did this with us and we will never forget it. It is so refreshing and uplifting, to find a company of people who have learned and practice awesome customer service skills. There are fewer and fewer of you out there. I would always want to be associated with people like yourselves."
- Vincent Franco, Belleuve, Washington, 98006
"I'm the type of consumer that compliments when deserved and also speaks up if I'm not satisfied...Very fast shipping and excellent range of products. This was my first order with your company and I will be returning again soon."
- Terry Carson, Kane, Pennsylvania, 16735
"You guys set the standard for customer focus. The web site was outstanding. The response to the order outstanding and the fact you forward my feedback to someone and the fact that I received a shipping notice hours after placing the order was great...I worked for HP for 36 years in customer support and we were almost as good as you guys. Keep up the good work."
- Joe Lingle, Blue Ridge, Georgia, 30513
"Many thanks - you made me smile. Received my (little) order today - fast delivery/accurate/part works..."
- Malcolm Waddoups, Westfield New Jersey, 07090
"We've been having a really hard time finding parts/accessories...so I appreciate that you checked...to ensure this part will work. It's hard to find great service these days, so kudos to the staff."
- Jennifer Breston, Libertyville, Illinois, 60048
"Your web site is easy to navigate and I received what I saw, very important. Thank you for providing quality products at a good price and probably more importantly, such a BIG selection to choose from."
- Steven Geye, West Dundee, Illinois, 60118
"Thank you for the excellent customer service and fast shipping. I wish every company and business performed at the high standards that you do."
- John Kauchih, Rock Springs, Wyoming, 82901
"How refreshing! I am always thrilled to receive good customer service and because it happens so infrequently, I am always sure to let those who provide it some recognition...I am very impressed with your customer service and will be sure to keep you in mind as I move through my projects...I will also be sure to tell my friends of you prompt and exceptional service! Thank you for a positive experience."
- June Esser, Creighton, Pennsylvania, 15030
"Thanks for the fast shipment!...You are now on my list for plumbing supplies...I will do my best to spread the word about your company."
- John Blizard, Alexandria, Virginia, 22304
"My most sincere thank you for a job 'well done'...it was the exceptional way you folks work...This is my second time doing business with you and you keep getting better."
- William Bohn, Cayey, Puerto Rico, 00737
"What a pleasure it was to talk with a nice human with an abundance of very bright brain cells!"
- Pam Nesbit-Ferris, Savannah, Georgia, 31406
"Thank you for what you do. I have been so impressed with the service that I have received from your company...It has been a pleasure conducting business with you...I shall recommend you to my family and friends."
- Teresa Morris, Alpharetta, Georgia, 30022
"Wow! You guys rock! Keep up the outstanding service!"
- Nicole Toma, New York, New York, 10026
note: EVERY customer that is shown here has given us written permission to quote him or her.
We will not quote you unless we have your written permission,
and with all of our customers, we will NEVER give, share or sell your e-mail address to anyone! |
"Every plumber and a contractor I've had in my house said 'sorry - can't get the parts.' They should know about you guys..."
- Andrew Linder, Teaneck, New Jersey, 07666
"I just discovered your web site tonight. I just wanted to tell you this web site is the best I have found in 15 years on the net. Most sites promise a lot and deliver nothing. Your site delivers."
- Marshall Kelly, Shreveport, Louisiana, 71129
"I am very impressed by your pricing, quality and efficient shipping."
- Bob Moffitt, Canton, Ohio, 44709
"I appreciate all the time and effort your sales associates put in for me on this issue!!! Thank you so much for taking time to offer real and personal help...it is something you don't get much of these days."
- Philip Luzader, Kent, Ohio, 44240
"Thanks again for helping me solve my problem very inexpensively."
- Annie Gardner, Raleigh, North Carolina, 27607
"...Thank you for solving my problems...I came across your web site and ordered one from the picture of my toilet, and it worked right from the start...I will be back for my plumbing supplies."
- Roger Bailey, Mayport, Pennsylvania, 16240
"Thank you for your expeditious handling and great communications...I am in sales also, and have a high respect for companies, large and small, that still feel customer service is important."
- Binnis O'Brien, Brewster, Massachusetts, 02631
"Thank you for the quick service...Your web site is amazing, easy to use, I will be back as needed. I will also tell my friends to bookmark the site. Thanks again."
- Lewis Allen, Feasterville-Trevose, Pennsylvania, 19053
"Thank you. Talk about great service after the sale!"
- William Lynn, Allen, Texas, 75002
"Thank you so much for your continued service of excellence!...Your company has always been efficient and a pleasure to work with"
- Kirstin Peltz, Roslindale, Massachusetts, 02131
"Thanks for the great selection!"
- Robert Tomfohr, Chandler, Arizona, 85249
"It's refreshing that there are still companies out there that provide real American service like in the early days.....Thank you for getting my order to me so fast!"
- Mitch Ford, The Woodlands, Texas, 77384
"Thank you for...the amount of care taken to insure that your customers are happy and that any questions that the customer may have get answered promptly and in full. This you have done and done well."
- Gary Stiles, Rakeman Plumbing, Las Vegas, Nevada, 89129
"I am very pleased with my order from you guys"
- Jeff Demarco, Jacksonville Beach, Florida, 32250
"...Thank you for my supplies! Everything worked out great!....I, myself, am a purchasing professional. In today's times, I feel it is important to tell people how much good service and quality products mean. "
- Roy Burrel, Walhalla, South Carolina, 29691
"Thank you very much for assisting me...I have to say that I am very impressed with the responsiveness and professionalism of the people working at Plumbingsupply.com....I would not hesitate to recommend your site to anyone needing plumbing supplies as I am sure they would receive top not service."
- Donald Dahlquist, Saint Paul, Minnesota, 55104
"Seriously, I think this is the most vigilant customer service I've ever encountered."
- Cameron Clark, Santa Barbara, California, 93101
"I ordered this part on Monday and it was shipped that same afternoon. It arrived on Wednesday and has been installed. Thank you for the exceptional service. It is greatly appreciated."
- Edward Oremen, La Mesa, California, 91941
"You guys are the only place that gives me no hassle when I order something that is shipped overseas to a military base in Afghanistan. You guys really do provide an excellence service. Thanks a million!"
- Matthew Wiggins, APO, AE, 09331
"Your web site is excellent. Easy to locate what you are looking for. Thank you."
- Larry Musselwhite, Silbee, Texas, 77656
"Wow! This is great. Thank you for the money/time saving tip! I've just found our new plumbing supply company...Thanks again for providing such great customer service."
- Michael Smith, Los Altos, California, 94024
note: EVERY customer that is shown here has given us written permission to quote him or her.
We will not quote you unless we have your written permission,
and with all of our customers, we will NEVER give, share or sell your e-mail address to anyone! |
"I just wanted to take a minute and thank you at Plumbingsupply.com for your excellent service...I do a lot of ordering on the web and your company is one of the best...I recently asked if you carried two products that I did not see on you web site...In both cases you understood my request, responded quickly and fulfilled my order promptly. And...you prices were excellent. Thanks very much."
- Stewart Samuels, Alamo, California, 94507
"We are totally impressed with the service provided by your company. We are fans!!"
- Maya Bernardo, Sarasota, California, 95070
"Your site is well laid out as a first time customer I had no problem going right to the parts I needed. I will record your site and I'll be back for other plumbing needs."
- Louie Hendricks, Northridge, California, 91326
"I really and truly loved doing business with your company...You were the ONLY one who had ALL of my parts that I needed!!! You are definitely a 'Keeper', and I have added you to my 'Favorites'...Your site is soooooo cute and sooooo very easy to use. Me, not a computer guru, had NO difficulty using it at all!! And, Wow!! I ordered the parts and they were delivered to my door Fast! Could not believe how quick the parts came!! You have a great site...I really and truly appreciate all you have done!!!"
- Maryann Licata, Westmont, Illinois, 60559
"Wow, talk about great customer service...The sales staff was extremely helpful and knowledgeable about the products...Everyone should know what a great company you are to work with."
- Scott Popolizio, Derby, Connecticut
"Just want to let you know that I placed my order on Saturday and received it on the following Wednesday. I am impressed with your service and would not hesitate to do business with your company again. Thank you."
- Bianca McElrath, Kingston, New York, 12401
"Received the order in 2 days! Hope to do business with you again."
- Andrea Di Marco, Riverdale, Illinois, 60827
"Thank you, Thank you, Thank you"
- Myron Taylor, Mayer, Minnesota, 55360
"Even though this order was only for a few dollars, I was dealt with like it was a large and important order...
In today's world finding good service is rare...Impressive!"
- Pat Devine, Peru, Indiana, 46970
"I was in need of many various items, and your company made it a 'one stop shop' for me, thank you!"
- Kyle Gatlin, Mount Enterprise, Texas, 75681
"I would like to thank your company and employees for excellent service with my order...
You notified me of a delay, most companies don't do that, you notified me again when my item was shipped. Such courtesy and consideration are rare these days. I certainly appreciate it."
- Penelope Wardlow, Dunlap, Tennessee, 37327
"The product I needed...was not available in any store so I was thrilled to find my product on here, Thank you!...Great Site"
- Jennifer Wettergreen, Waltham, Massachusetts, 02451
"I wanted to thank you for having the parts I need to repair my toilet...you have a great web site...very informative"
- Samuel Paglione, Burlington, New Jersey, 08016
"It is hard to find parts that I know are out there, but are not carried by the big box stores. It's a pleasure doing business with your firm...
FYI the part I ordered was delivered as promised and promptly installed. I have placed your site in my "favorites" page...You still be hearing from me more in the future."
- James Bill, Scottsdale, Arizona, 85255
"All of the staff at your company have been terrific ......Thank you again."
- Allyn Rosenzweig, Los Angeles, California, 90019
"I was pleased with the service I received and will absolutely refer your company to anyone who is looking for great service and products."
- Donald Hering, Hollywood, Florida, 33021
"I just really appreciate the people that work there at your company. They are so patient with me and eager to help.
You just don't find that anymore. You have a great company that offers quality, affordable, hardware. Thank you so much."
- Melissa Navarro, Houston, Texas, 77009
"The level of professionalism shown by your company and its employees is outstanding. I am, and shall remain, a loyal customer."
- Lorin Stapleton, Brewster, New York, 10509
"You are awesome, thank you so much! Good service is hard to find and great service is so rare, most have never experienced it...I don't know how you have done it, but you have a great company that provides great service, all the time...My hat's off to you and your team."
- Boyd McGathey, Overland Park, Kansas, 66211
"Prompt, courteous customer service...very fast, thanks!"
- David Peterson, Port Orchard, Washington, 98366
"It is too few and far between that you find a company that actually delivers on what they sell. Count me as a extremely satisfied customer!!"
- Charles Baldwin, Ridgecrest, California, 93555
"Your customer service people have been great about answering my many stupid questions...Thanks for the patience you've had with me..."
- Benjamin Fritts, Northport, New York, 11768
"Thank you SO MUCH for your excellent service and help."
- John Lange, Redding, California, 96001
"...Your folks found exactly what we needed."
- Marc Postman, Pikesville, Maryland, 21208
"It is always a pleasure to do business with companies such as yours that take care of the customer regardless of the size of the purchase. Your staff dealt with me as a valued customer and addressed my concerns in a timely and accurate manner."
- Luis Jimenez, Fayetteville, North Carolina, 28303
"Thank you so much for such quick service. We could not believe we received it in the mail today...Just wanted to thank you for your great service and fast shipping."
- Marcy Calvert, Washington, Illinois, 61571
"Great job last time I ordered. This is a repeat of the same order, we somehow lost the last one."
- James Donohoe, Sterling, Massachusetts, 01564
"I really appreciate your helpfulness and cordiality. I'm going to miss your emails."
- Candace Pearson, Houston, Texas, 77024
"You guys have been great! Melanie totally went above and beyond to make sure we got the right part."
- Eleya Frields, Fredericksburg, Virginia, 22405
"Thank you for your speedy service. Will keep you in mind and tell my friends of your great service and informative site. Your good service never ends."
- Dave Lick, Wallingford, Connecticut, 06492
"I was extremely impressed with your company."
- Pamela Hageman, Monterey, California, 93940
"Thank you for your time an cooperation. On behalf of my son and myself, we are very glad we found you."
- Betty Buckless, Chestertown, Maryland, 21015
note: EVERY customer that is shown here has given us written permission to quote him or her.
We will not quote you unless we have your written permission,
and with all of our customers, we will NEVER give, share or sell your e-mail address to anyone! |
|
A note from our Founder:
