"Even though this order was only for a few dollars, I was dealt with
like it was a large and important order...
In today's world finding good service is rare...Impressive!"
- Pat Devine, Peru, Indiana 46970
"You may rest assured I will order more parts as needed. You guys do a fantastic job and I really appreciate the great service I received."
- Ken Gwyn, Carmine, Texas 78932-5122
"I LOVE YOU!!! I didn't know how I was going to solve this problem until I found your website."
-Angela McCoy, Chicago, Illinois 60637-1554
"After I'd submitted my order online I got a phone call
from one of your reps, telling me that since my order was going to ship from a location fairly close to me, the 2nd day delivery service wouldn't make any difference. He wasn't going to charge me the extra shipping and just wanted to let me know. This call came within minutes of my submitting the order. I was surprised and delighted. I have a hard time imagining Amazon.com doing something similar. I love dealing with a business that treats me with that kind of courtesy and respect. I'll certainly recommend you to others."
- Stephan Beitzel, Boulder Creek, California 95006
"I called your 1-800 number and your customer service rep was very friendly and was able to tell me where to find a model number. The whole ordering process was a breeze. Thanks again."
- Nick Magnitsky, Los Altos, California 94022-1437
"Great job!!! The label on the box I received with the parts I ordered had a sticker stating 'Under promise, Over perform, Exceptional Service' This is the ultimate under-statement for your company. When I ordered my parts on a Friday afternoon, I was impressed with every aspect of my interactions with your company, I was surprised later in the day to receive confirmation that you had processed and shipped my order...My parts arrived on Monday. Thank you for truly over performing and providing exceptional service...Your team earned and deserves the praise for their efforts and execution to go above and beyond."
- Bill Leitch, Olive Branch, Mississippi 38654
"Just a word of thanks for your quick shipment and good service. I will be using you again."
- Joe Staum, New Milford, New Jersey 07646-1912
"I felt like I had already won by the great customer service I got and the end of the frustration I felt trying to find the plumbing part I needed locally. With the help of your customer service, I got the part I needed and fixed the faucet even thought I wasn't even sure what I was doing. Thanks again."
- Cynthia Ericsson, Bristol, Tennessee 37620-2111
"...Having looked at some of the testimonials, I totally understand their enthusiasm. Usually just about anywhere one purchases, there's a feeling of cold, hard business. But your company has been right there communicating personably with thank-you's, a timetable that you WAY ahead of beat the delivery, and genuine offers to help if need be. You feel SO SAFE! I'm glad I discovered you. You'll be hearing from me in the future."
- Terrell Rodefer, Van Nuys, California 91405
I would just like to compliment and thank you for your quick and efficient service. The parts are installed and my customer is happy... your quick swervice and pleasant assistance was appreciated. I own rental properties and getting them up and running and keeping them that way makes my life and my tenants lives a little easier. Receiving the correct parts quickly allowed me to do so easily. Again... thank you.
- Bob Bainbridge, Independence, Iowa 50644-1831
"I have been in business for 35 years and learned long ago that customer service is essential if you are going to survive in the business world, but it's amazing how many companies simply don't get that concept. It was really refreshing to find a company such as yours that makes the customer as important as you, the business. In the future, should a I need anything that you provide, I will consider you first. Once again, Thank you!"
- Russell Keller, Santa Barbara, California 93101
"Great service!...I have spent my entire career in the field of quality assurance...A portion of my responsibilities is managing
my employer's supplier assessment program. As a result, my compliments don't come easy...I make them only when I am made to personally feel truly "delighted" with the service I receive...
I was truly delighted by the professional, friendly, and expeditious customer service that I received, and I thank you all again."
- Karen Walker, Placerville, California 95667
"Thank you again for helping me troubleshoot my 60-year old toilet 'issues'! I already had made 5 trips to the local hardware store, not realizing they don't even carry the inventory that fit my toilet. Your knowledge, thoughtfulness and great customer service has totally made my day. Yes, I can now believe there are still people out there who truly want to help! Terrific job!"
- Gail Vanderhoof, Paradise, California 95969
"I just wanted to let you know that I was amazed at how fast I received my order. I ordered it at 8:53 am ...and had it by noon the following day. I received the tracking number shortly after the item was delivered....I was impressed and will be making future purchases with your company."
- Kerry Halstead, Alderson, West Virginia 24910
"I was really impressed by the quick delivery. The item arrived Saturday, only 2 days after being ordered and that was to Missouri. Thanks and the product worked great."
- Richard Schaumburg, Arnold, Michigan 63010
"I once had a small business and I have some idea of how much work goes into building one so I like to encourage people who are doing a great job."
- Richard Meyers, Pasadena, California 91016
"I will take this opportunity to let you know Plumbingsupply Group LLC has been nothing short of excellent to work with. I will be using your company in the future should the need arise."
- Boyd Arends, Clark, Missouri 65243
"...It's rare these days that businesses take the time to do that little extra to make someone's buying experience pleasant. I'm happy I picked you from all the other plumbing suppliers that were available on the Internet..."
- Paul Peters, Omaha, Nebraska 68137
"Very thorough site. Makes me confident I'll get what I order!"
- M.C. Frazer, Rancho Santa Margarita, California 92688
"Your people are exceptional...Incredible...Amazing and Impressive! You have created a culture of service to which many organizations aspire."
- Michael Adams, Morristown, New Jersey 07960
"Thank you for the prompt service and excellent email notifications on the order status. A pleasure to do business with you."
- Mark Johnston, Killeen, Texas 76571
"Thank you, all, for being so nice and living up to your goal - to 'under-promise and over-perform.' You surely did this with us and we will never forget it. It is so refreshing and uplifting, to find a company of people who have learned and practice awesome customer service skills. There are fewer and fewer of you out there. I would always want to be associated with people like yourselves."
- Vincent Franco, Belleuve, Washington 98006
"Anyone who gives good service, provides quality products and handles customer service the way your folks do it, deserves praise."
- Bill and Marta Pippin, Mooresville, North Carolina 28115-7724
"Thank you for your prompt service."
- Joe Anderson, Altoona, Pennsylvania 16601
"THANK YOU!!!"
- Cathie Walker, Salmon, Idaho 83467
"I'm the type of consumer that compliments when deserved and also speaks up if I'm not satisfied...Very fast shipping and excellent range of products. This was my first order with your company and I will be returning again soon."
- Terry Carson, Kane, Pennsylvania 16735
"You guys set the standard for customer focus. The web site was outstanding. The response to the order outstanding and the fact you forward my feedback to someone and the fact that I received a shipping notice hours after placing the order was great...I worked for HP for 36 years in customer support and we were almost as good as you guys. Keep up the good work."
- Joe Lingle, Blue Ridge, Georgia 30513
"Many thanks - you made me smile. Received my (little) order today - fast delivery/accurate/part works..."
- Malcolm Waddoups, Westfield New Jersey 07090
"We've been having a really hard time finding parts/accessories...so I appreciate that you checked...to ensure this part will work. It's hard to find great service these days, so kudos to the staff."
- Jennifer Breston, Libertyville, Illinois 60048
"Your web site is easy to navigate and I received what I saw, very important. Thank you for providing quality products at a good price and probably more importantly, such a BIG selection to choose from."
- Steven Geye, West Dundee, Illinois 60118
"What a pleasure it was to talk with a nice human with an abundance of very bright brain cells!"
- Pam Nesbit-Ferris, Savannah, Georgia 31406
"Thank you for what you do. I have been so impressed with the service that I have received from your company...It has been a pleasure conducting business with you...I shall recommend you to my family and friends."
- Teresa Morris, Alpharetta, Georgia 30022
"Wow! You guys rock! Keep up the outstanding service!"
- Nicole Toma, New York, New York 10026
"It was easy to find what I needed and checkout was simple. Shopping with Plumbing Supply was great! Thank you for the service."
- John Payne, Knoxville, Tennessee 37918-2368
note: EVERY customer that is shown here has given us written permission to quote him or her.
We will not quote you unless we have your written permission,
and with all of our customers, we will NEVER give, share or sell your e-mail address to anyone! |
"Thank you for sending the right stuff. I'm amazed it went that well. You delivered. I will refer you to all my friends. Good Job."
- Michael Yenshaw, Roanoke, Texas 76262
"Every plumber and a contractor I've had in my house said 'sorry - can't get the parts.' They should know about you guys..."
- Andrew Linder, Teaneck, New Jersey 07666
"I just wanted to say thank you for the excellent service...I will recommend your business to everyone."
- Jorge Arvizu, La Porte, Texas 77571
"I just discovered your web site tonight. I just wanted to tell you this web site is the best I have found in 15 years on the net. Most sites promise a lot and deliver nothing. Your site delivers."
- Marshall Kelly, Shreveport, Louisiana 71129
"Received the order as promised. Made my deadline. Product is perfect. I will return, thanks so much for your efforts."
- James Hoffman/Iris Construction, Inc, Ingleside, Illinois 60041-8533
"Even with the shipping charge, it was less expensive to purchase from you than to buy this item locally. I saved $10.00 on this one item. Thanks!"
- Broadus Baxley, Ocean Isle Beach, North Carolina 28469-3559
"I appreciate all the time and effort your sales associates put in for me on this issue!!! Thank you so much for taking time to offer real and personal help...it is something you don't get much of these days."
- Philip Luzader, Kent, Ohio 44240
"I live in a small town; this makes it so easy to get what I need... Thank you! I will be back for sure for my many household needs."
- Lara Harrison, Malvern, Arkansas 72104-4649
"Thanks again for helping me solve my problem very inexpensively."
- Annie Gardner, Raleigh, North Carolina 27607
"...Thank you for solving my problems...I came across your web site and ordered one from the picture of my toilet, and it worked right from the start...I will be back for my plumbing supplies."
- Roger Bailey, Mayport, Pennsylvania 16240
"Thank you for your expeditious handling and great communications...I am in sales also, and have a high respect for companies, large and small, that still feel customer service is important."
- Binnis O'Brien, Brewster, Massachusetts 02631
"Thank you for the quick service...Your web site is amazing, easy to use, I will be back as needed. I will also tell my friends to bookmark the site. Thanks again."
- Lewis Allen, Feasterville-Trevose, Pennsylvania 19053
"Thank you. Talk about great service after the sale!"
- William Lynn, Allen, Texas 75002
"Thank you so much for your continued service of excellence!...Your company has always been efficient and a pleasure to work with."
- Kirstin Peltz, Roslindale, Massachusetts 02131
"Thank you for having everything I needed in one shopping experience!... You have a wonderful group of professionals working for you. I will recommend your site (actually I already have) to my friends and family."
- Thomas Stewart, Cape Coral, Florida 33990-2835
"Thank you for...the amount of care taken to insure that your customers are happy and that any questions that the customer may have get answered promptly and in full. This you have done and done well."
- Gary Stiles, Rakeman Plumbing, Las Vegas, Nevada 89129
"I am very pleased with my order from you guys."
- Jeff Demarco, Jacksonville Beach, Florida 32250
"...Thank you for my supplies! Everything worked out great!....I, myself, am a purchasing professional. In today's times, I feel it is important to tell people how much good service and quality products mean."
- Roy Burrel, Walhalla, South Carolina 29691
"Thank you very much for assisting me...I have to say that I am very impressed with the responsiveness and professionalism of the people working at PlumbingSupply.com®....I would not hesitate to recommend your site to anyone needing plumbing supplies as I am sure they would receive top not service."
- Donald Dahlquist, Saint Paul, Minnesota 55104
"Seriously, I think this is the most vigilant customer service I've ever encountered."
- Cameron Clark, Santa Barbara, California 93101
note: EVERY customer that is shown here has given us written permission to quote him or her.
We will not quote you unless we have your written permission,
and with all of our customers, we will NEVER give, share or sell your e-mail address to anyone! |
"I really and truly loved doing business with your company...You were the ONLY one who had ALL of my parts that I needed!!! You are definitely a 'Keeper', and I have added you to my 'Favorites'...Your site is soooooo cute and sooooo very easy to use. Me, not a computer guru, had NO difficulty using it at all!! And, Wow!! I ordered the parts and they were delivered to my door Fast! Could not believe how quick the parts came!! You have a great site...I really and truly appreciate all you have done!!!"
- Maryann Licata, Westmont, Illinois, 60559
"Wow, talk about great customer service...The sales staff was extremely helpful and knowledgeable about the products...Everyone should know what a great company you are to work with."
- Scott Popolizio, Derby, Connecticut
"Just want to let you know that I placed my order on Saturday and received it on the following Wednesday. I am impressed with your service and would not hesitate to do business with your company again. Thank you."
- Bianca McElrath, Kingston, New York 12401
"Thank you... not only was the correct part shipped, but it arrived just four days after placement (of order) and the price was fair. You have a happy customer."
- Robert Pratt, Brookings, Oregon 97415-8270
"Received the order in 2 days! Hope to do business with you again."
- Andrea Di Marco, Riverdale, Illinois 60827
Thank you so much for the wonderful service.
- Ralph Boyd, Tylertown, Mississippi 39667-5517
"Thank you, Thank you, Thank you."
- Myron Taylor, Mayer, Minnesota 55360
"All of the staff at your company have been terrific ......Thank you again."
- Allyn Rosenzweig, Los Angeles, California 90019
"I was pleased with the service I received and will absolutely refer your company to anyone who is looking for great service and products."
- Donald Hering, Hollywood, Florida 33021
"I just really appreciate the people that work there at your company. They are so patient with me and eager to help.
You just don't find that anymore. You have a great company that offers quality, affordable, hardware. Thank you so much."
- Melissa Navarro, Houston, Texas 77009
"The level of professionalism shown by your company and its employees is outstanding. I am, and shall remain, a loyal customer."
- Lorin Stapleton, Brewster, New York 10509
"You are awesome, thank you so much! Good service is hard to find and great service is so rare, most have never experienced it...I don't know how you have done it, but you have a great company that provides great service, all the time...My hat's off to you and your team."
- Boyd McGathey, Overland Park, Kansas 66211
"Prompt, courteous customer service...very fast, thanks!"
- David Peterson, Port Orchard, Washington 98366
"It is too few and far between that you find a company that actually delivers on what they sell. Count me as a extremely satisfied customer!!"
- Charles Baldwin, Ridgecrest, California 93555
"Your customer service people have been great about answering my many stupid questions...Thanks for the patience you've had with me..."
- Benjamin Fritts, Northport, New York 11768
"Thank you SO MUCH for your excellent service and help."
- John Lange, Redding, California 96001
"...Your folks found exactly what we needed."
- Marc Postman, Pikesville, Maryland 21208
"It is always a pleasure to do business with companies such as yours that take care of the customer regardless of the size of the purchase. Your staff dealt with me as a valued customer and addressed my concerns in a timely and accurate manner."
- Luis Jimenez, Fayetteville, North Carolina 28303
"Thank you so much for such quick service. We could not believe we received it in the mail today...Just wanted to thank you for your great service and fast shipping."
- Marcy Calvert, Washington, Illinois 61571
"Great job last time I ordered. This is a repeat of the same order, we somehow lost the last one."
- James Donohoe, Sterling, Massachusetts 01564
"I really appreciate your helpfulness and cordiality. I'm going to miss your emails."
- Candace Pearson, Houston, Texas 77024
"Thanks for making this affordable for us. We're a very small all volunteer wildlife rehabilitation organization who now has college interns. (We) think you guys are great."
- Margaret Beck, Tallahassee, Florida 32303-4627
"You guys have been great! Melanie totally went above and beyond to make sure we got the right part."
- Eleya Frields, Fredericksburg, Virginia 22405
"Thank you for your speedy service. Will keep you in mind and tell my friends of your great service and informative site. Your good service never ends."
- Dave Lick, Wallingford, Connecticut 06492
"I was extremely impressed with your company."
- Pamela Hageman, Monterey, California 93940
"I'm so glad you have the replacement filters! We purchased the RO unit in 1989 and I didn't know if I could still get filters. I found them (+part numbers) very quickly on your site. Thank you!"
- Jackie Beam, Defiance, Ohio 43512-8803
"Melanie and the other staffers we dealt with were a pleasure to do business with, even when we found a couple of our guestimates for flex faucet connector lengths were off too much to use the parts ordered and we had to return them. No fuss, no bother."
- Gordon McCallum, San Benito, Texas 78586-7768
"Thank you so much for your promptness in getting my order to me. Your customer service is excellent, the parts were just what I needed, and were delivered fast. Your company is very proficient and kept me up to date with my order. Being a Consumer Affairs Manager for a large utility here in El Paso, Texas, your customer service is excellent and you should be proud of it. Again, thank you so much."
- Paula Apodaca, El Paso, Texas 79936
"Everything came yesterday -- including some very welcome Jelly Belly beans! Now the valve is installed and everyone is happy. Many thanks."
- Stuart Drown, Davis, California 95618-4331
"You had what I needed and that was the most important thing for me. I can't say enough, I received the supply lines really fast and installed the new faucet and shower head. Definitely put your company in my Favorites!"
- Richard Bubois, Loysville, Pennsylvania 17047-9513
Glad you had what I was looking for.
- Thomas Richard, Affton, Missouri 63123-7003
Thank you. (The product) arrived in my mailbox in Virginia today, less than 48 hours after my order. Nice product and excellent delivery.
- Victor Reilly, Fredericksburg, Virginia 22405-2932
"I was thrilled to find all the information about our older model Eljer toilet. There were pictures, diagrams of working parts that my husband could not find at Lowe's. We are completely please with your easy to use website, the email updates on the order, the tracking information! And, I love the toilet seat! My husband will really appreciate the replacement part when he needs them."
- Roland and Ellen Allen, Shelby, North Carolina 28152-7556
I was very pleased and satisfied on the first attempt... I found everything I needed.
- Darren Burch, Beaverton, Oregon 97006-2989
"I appreciate your honesty and straightforward approach concerning network and credit card security."
- Larry Park, Aloha, Oregon 97006-2902
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