"I am so impressed with your company! Never have I had such a speedy response to my inquiry and had my questions answered so thoroughly. My order was small, but I was not made to feel that it wasn't important. I will certainly remember and recommend your company for any future plumbing supply needs. THANKS!!!"
- Betty Subbs, Greensburg, Louisiana 70441
"I appreciate the help and suggestions made and the prompt and courteous responses to my
numerous e-mails. The ordering and delivery process went easily and smoothly. Congratulations on being a company of high standards, reliability and integrity!.....Consider me a satisfied and happy customer. I LOVE your company. "
- Salvina Montano, Orange, Connecticut 06477
"Thank you for the great service....This was a very quick and easy way to order parts."
- Francis Chock, Alexandria, Minnesota 56308
"Thanks for your prompt handling and delivery of our order. It's been a pleasure dealing with you folks. We certainly will order from you in the future and will recommend you to our friends."
- Bill Worley, Denver, Colorado
"Your overall pricing, price structure for shipping charges, and excellent customer service is way beyond any experience I had with the other vendors I checked with that day."
- David Sarma, Minneapolis, Minnesota
"I received the parts I ordered in two days. The ordering process was easy. I had looked for these parts locally for some time, no one carried them.....I was a little leery ordering
online with a company I had never used before. I'm so glad I took a chance! Thanks for your prompt service."
- Faye Blackwell, Gaithersburg, Maryland 20877
"Thanks for the helpful and knowledgeable staff at PlumbingSupply.com®, who gave me friendly and useful information and went out of their way to make sure I got what I needed. You have definitely 'over performed' and I wanted to let you know how much I appreciate that."
- R. Head, Piscantaway, New Jersey
"We received the Sign of the Crab faucet yesterday. It looks great! Thanks for the extremely speedy service - just three days from ordering to delivery! And thanks for giving us the tracking info.... We look forward to doing business with you again."
- John and Lori Ebiner, San Dimas, California 91773-2105
I have been in the process of building a new home and all of the vendors I have dealt with don't come close to your fine service....I will tell everyone I know about you."
- Ron Rogers, Middleton, Wisconsin 53562
"I would like to thank you for your unbelievably prompt service. I ordered the parts on Saturday and got them on Monday. This was quicker than I could have even gotten locally... Fixed in 5 minutes and back in business! I will recommend you to everyone I know. GREAT customer service!"
- Mary Comardo, Scottsville, New York 14546-9628
I was unable to procure these parts through any local hardware store; even Delta's website was of little use. I have saved your site in my favorites for future needs.
- Donald O'Hare, San Jose, California 95127-2956
I am writing to tell you how please I am with your fast service and friendly staff. I have a rather old American Standard toilet, which has been giving us trouble. I have been told, by two plumbers and a plumbing supply store in Redding, that parts for my toilet were no longer available and the entire toilet needed to be replaced. I searched on the internet and found your store. I ordered the parts and got exactly what I needed. In fact, I (contacted PlumbingSupply.com) a second time yesterday, January 8th, to order some additional parts I needed. They arrived today, January 9th. That is great service. Overall I am very impressed with your company. Thank you.
- Peter Hansen, Shingletown, California 96088-9463
"You guys are great! To be honest, I didn't expect this kind of excellent service. One is always kinda leery of ordering items from unknown businesses.
I will now continue to do my business with you. Thanks from New York."
- Don Becker, Wayland, New York 14572-9210
"Thanks for the speedy delivery of my last order. you guys are great. You have made a loyal customer!!"
- Greg Schmidt, Prairie City, Oregon 97869
"This site saved me at least $60.00. I have received the parts, they are as advertised, and of top quality. Thanks again."
- Gary L. Satchwell, Normal, Illinois 61761-4259
"The testimonials about your company are indeed true...I will definitely tell others about your fantastic company....Thanks again for providing such wonderful service and product."
then another order he wrote:
"...This is just simply the place that I will always come back to whenever I need something plumbing related."
- Mark Greenfield, Denham Springs, Louisiana 70726-8709
"Great customer service....It will be rewarded...whenever possible! Thanks....It's been a pleasure doing business with your company."
- Jerry Levitz, Miami, Florida 33158-1808
"You guys are amazing! We received the part today at noon! I don't know how you did it! Thank you and believe me- I will refer my family and friends! Your service is 5 star!"
- Marley Thomas and Janis Dosky, Dripping Srings, Texas 78620-3551
"I thought the pages were easy to navigate through and I sent an email with some questions and was very satisfied with you response and response time. Thank you."
- Judy Bell, Skowhegan, Maine 04976-1107
note: EVERY customer that is shown here has given us written permission to quote him or her.
We will not quote you unless we have your written permission,
and with all of our customers, we will NEVER give, share or sell your e-mail address to anyone! |
"I am extremely happy with your service and will be ordering from you again, that's for sure. Thanks a bunch."
- Marty Litchfield, Hopkinsville, Kentucky 42240
"At a time when customer service seems to be at an all time low, it is very gratifying to know that a few companies realize their success greatly depends on quality customer service. Plumbing Supply is one of those companies. You will always be the source for any of our future needs. Thank you."
- Susie Long, Springfield, Missouri 65802-2754
"Thank you for your prompt and attentive service.
I really appreciated your speed and consideration. You and your staff certainly do fulfill your service goals to give more than expected....Thank you for everything."
- Mary L. Grabski, Florence, Wisconsin 54121
Thank you for your excellent service. I ordered my stopper and drain plug on Monday (afternoon) and received it on Wednesday. Everything fit perfectly... Keep up the great work... I will spread the word... Thanks again.
- Thelma Coleman ("One satisfied customer"), Westford, New York, 13488-0183
"Nomenclature and specifications of the products I ordered were extremely helpful. One of the finest and easiest websites I have had the pleasure to use. Instructions were clear and concise. Page changes loaded very fast. It has been, so far, a pleasure doing business with your organization."
- Joseph Schafer, Tinley Park, Illinois 60487-7353
"Thanks for your good service. I was very impressed the 1st time I ordered from you and your sales clerk Charlotte was very helpful and courteous....
It's refreshing to find a company like yours that values service. I find that good service is often a thing of the past, so again thanks for your great service."
- Marcel LaPerriere, Southwest Cedar Homes, Sitka, Alaska 99835
"Thank you very much for the very fast service. Really a pleasure doing business with you and I am definitely going to recommend you to all my friends."
- George Heide, Cattaraugus, New York 14719-1006
"It was a real pleasure doing business with you."
- Mark L Clid, Seattle, Washington 98112
"Wow, you guys rock!!! Got everything in last Friday...just wanna say keep up the great work....will do future business for sure!!."
- Anthony Gannuscio, Ridgewood, New York 11385
Thanks for the customer service... which is difficult to find these days. I appreciate that you are saving me money by changing the method of shipment. Most places would have gone ahead and shipped without the thoughtfulness you have demonstrated... I want you all to stay in business because you're the best!!
- George Phillis, Moraga, California 94556-2314
"Thank you for your time, effort and sincere patience. You have been a great help. This combination of attributes made it a pleasure to do business with your organization."
- Robert Kurzen, Macon, Georgia 31204
"Thank you for the fast service and delivery. It's very appreciated."
- Matt Brugger, Granite Falls, Minnesota 56241
"The order I placed yesterday arrived today. You ship immediately. Great service! I'm glad I found your company online and I will keep you in mind for my future plumbing needs."
- Gary Germano, Sonoma, California 95476
"I would be honored to join the group of very satisfied customers. Thank you."
- Kevin Hoebee, Royal Palm Beach, Florida 33411
"...thank you for the prompt and speedy delivery of my toilet parts. What a pleasant surprise to deal with a company like yours, that backs up their commitment and promises. Pardon the pun, but I didn't flush my money down the drain!!"
- John Poirier, Massena, New York 13662
"Your customer service rep I (contacted) was very helpful and showed me the product I was looking for. Thanks!"
- Brian Swiedom, League City, Texas 77573-4658
"I truly appreciate the service aspect, honesty and integrity that your company delivered......I will definitely order from you again as well as pass the word along to those I know....
I have received outstanding customer service and shown integrity from your company.
Other consumers need to be aware of this. Its hard to find the good ones, especially online when you really
don't know who is on the other end of the screen. Your company is one of the good ones! Again thank you for your service."
- Karen Dillhoff, Remodeling Designs, Inc. Dayton, Ohio 45459
"Thank you for such prompt service... We were so thrilled to order on Monday and receive the part on Wednesday. I don't think we have ever had that fast a response. Our thanks is to you... We will definitely order from you again and recommend you!"
- Nancy Gerath, Saint Petersburg, Florida 33705-3731
"Outstanding service! Thanks for finding this part, your help is much appreciated........You have every reason to be proud of your people.
I was looking for an obscure American Standard part, which was listed as part of a $360. repair kit, but not as an individual item. I shot off an e-mail to you, with low expectations on a reply... The reply not only came quickly, but your people had taken on the challenge to research if the part was available individually, and would let me know.
Sure enough, within 24 hours they had it nailed, and issued a quote. Every email was not only clear and concise, but had that unmistakable air of people who know their business and took some pride in their work. The individuals involved were Mike, Linda and Charlotte... You are welcome to quote me. I'd be even be happier if you'd tell them all they are doing outstanding work."
- Tony Kelly, Mclean, Virginia 22101
"I will tell others about your service and keep you in mind next time I need plumbing parts."
- Tyson Edwards, Plymouth, Indiana 46563
"I was just telling my coworkers how well this whole transaction was handled,.....
All of your people were very professional and personable. Even the plumber was impressed and he was sure that the part wouldn't fit nor work."
- Karen Ersoz, PCI Insurance, Inc. Harrisburg, Pennsylvania 17101
"I got the product I ordered and was very please that it came ahead of schedule. Thank you very much!! Your attention on such matters as this, shows me that you guys (& gals) have a top notch customer service group. For sure, I'll be coming back to your site for more plumbing needs."
- Ben Shimizu, Harbor City, California 90710-1139
"...A small thing that made me think well of your company. I'll contact you next time-I-need!"
- M. Robinson, Bridgeport, West Virginia 26330
Thank you very much for the super fast service! Getting my 5th toilet seat in less and 24 hours is awesome. Great Job!
- Roger Kolterman, Everett, Washington 98203-1573
"...I will refer you to anyone that would need this service, - I am impressed, thank you....
I am so impressed, you absolutely ROCK!!! Many thanks."
- Milly Brown, Midland, Michigan 48642-9208
"...Thank you very much for your great products and wonderful service.
...I am a loyal client and will continue to be."
- Lucie Torchia-Thompson, Shillington, Pennsylvania 19607
"Keep up the good work. You exceeded my expectations."
- Rob Hendricks, San Jose, California 95124
"You folks are absolutely amazing, really. I ordered an item around noon yesterday, make a change later in the afternoon and this morning
received word regarding UPS delivering the package today. I just checked, the item is sitting at my door now. Twenty-four hours,
order to door! I will certainly order from you again."
- Rich McMillan, Aptos, California 95030-3523
"Thank you for the speedy service."
- Glenn Rogers, Forest Lake, Minnesota 55025-8878
"What wonderful customer service! Thank you so much!"
- Lori Zubrod, Charlotte, North Carolina 28273
"Your customer service is impressive."
- Wallis Pfautz, Seattle, Washington 98177
"Your company has the best selection, and the best prices for showerheads (and I'm sure many other products) that I've found. Thanks!"
- John Anderson, Flagstaff, Arizona 86004-7338
"I would like to commend you on your extremely fast service and your high quality parts."
- Mahesh Rao, Richmond, California 94804-4336
"Excellent service, thanks much....with all the not-so-good operations out there, you can brag a bit..."
- Ed Fettig, Taos Ski Valley, New Mexico 87525
"I should think you're the 'model' of the distribution industry!...You can bet we'll be ordering from you again!"
- Molly McGinnis, Manteca, California 95337-9188
"I'm very impressed with your site & your service - thanks...my wife was very happy with the level of service I received as well....thanks for the personal attention."
- Mr. Sean Dwyer, Chicago, Illinois 60613-2308
"Your service is TERRIFIC... I've already recommended you to others... I have been in a service business for 35 years and have always tried to treat
all of our clients like family. From the speediness of your responses and your excellent service, I know you feel the same way..."
- Susan L., Avon, Connecticut 06001-3309
"Great site! Toilet is about 26 years old and YOU had the PARTS!!"
- Ben Bailey, Cataula, Georgia 31804-2037
"I would like to thank you for the great service you provided....and I will refer others to your online service for parts."
- Louis R. Amadori, Winter Springs, Florida 32708-6184
"With pleasure we are glad to give permission for the use of our name...
Thank you. The Senior Citizen's RV Club will enjoy it for many years." (speaking about a product they purchased from us)
- Ed Vaquez, President Leisure Village RV Club, Camarillo, California 93012
"...I appreciate your professionalism in working with me...I am a happy camper and am glad to have done business with you."
- Liz, Santa Cruz 95060-9446
"Thank you very much for your prompt and extremely efficient service."
- Ivan Love, Livonia, Michigan 48154-4998
"Thank you. Your sales support has been terrific!"
- Ben Ashkey, Woodburn, Oregon 97071-7623
"You have lots of information on your website that enables novices to have enough confidence in DIY projects. I appreciate that there are companies that sincerely care about their customers' satisfaction; likewise customer should help enable these companies, as PlumbingSupply Group, to continue such service and provide recognition when possible."
- Anthony Palombo, Greenville, Rhode Island 02828-2543
"Your service was excellent as is the product. I believe in telling companies how I feel about their products be it good or bad. Your service was exceptional!"
Then, after receiving her next order, Ms. Malone wrote:
"Yet again your service is excellent. The contractor who did the tiling in the bathroom....said he will tell his clients about your company. We told him about your excellent service and how impressed we are with the company. (Believe me, I tell people when their service is bad too!)"
- Barbara Malone, Atlanta, Georgia 30328-2923
"I have received the product that I ordered and wish to say that I am very pleased with both the item
and the speed of service."
- Karen Atkinson, Snow Camp, North Carolina 27349
"I am impressed... I will shop with you again whenever I have plumbing needs. I only wish I had known about you several years ago."
- Daniel Mayers, Carmel, California 93923
"Thank you for giving me excellent customer service. It is perfect!"
- Linda M. Charron, Temple, New Hampshire 03084
"...and no other company has been as responsive as yours. Thanks again."
- Kathy Korshak, Mundelein, Illinois 60060-1309
"Thank you for your attentive service and excellent communications....I shall recommend you to all and sundry!"
- Dana Thomas, Winter Park, Florida 32789-5803
"...I am very pleased with your products and services....Keep up the great service."
- Chris Crumbo, Ely, Iowa 52227-9676
"Thank you very much... I appreciate your help... you have a customer for life."
- B. Jensen, Windham, New Hampshire 03087
"Your service is just as good as you claim it is. Thank you for an excellent purchasing experience."
- James Bell, Millburn, New Jersey 07041-2021
"... My experience with your firm was very good... I couldn't ask for better service. Keep up the good work!"
- Jerry H., Monett, Missouri
"Excellent customer service. It's refreshing."
- Reuben Randall, West Haven, Connecticut 06516-5326
"...From now on I search your site first....Your business is the epitome of what a web-based supplier should be, and I am looking forward to doing more business with you."
- Paul C., Richardson, Texas 75080-5123
"Fantastic service! Thanks."
- Charlotte Gregory, Havre de Grace, Maryland 21078-2105
"Thanks for the great service."
- Jan Kuhlmann, Washington DC, 20001-1811
"I just wanted to tell you how fantastic your website is... keep up the good work. I will
definitely be back any time I need to order any item that you carry! You have one new but loyal customer here!"
- M. Kopf, Warren, New Jersey
"I have been very impressed with your service. Thank you very much."
- Charles Monnett, Charlotte, North Carolina 28211-3803
"... you will find unsolicited praise for your level of service. I am in the Internet business, that is, we provide access, Website development, and Website Hosting. I have used you as a quality example in several of my presentations to groups and prospects. Keep up the good work."
and then on another order... more than a year later Mr. Nelson wrote us:
"Hello again! I placed my last order on Monday, a Holiday, and it arrived today, Thursday. You guys just get better and better."
- Don Nelson, Plymouth, Minnesota
"...I really appreciate your fast service."
- Lucinda Castelli, Sacramento, California 95833-2718
"...Thank you for the service that you provided. Next time I'm in need of plumbing supplies, you can count on me looking your way first."
- Billy Aycock, Crowley, Louisiana 70526-3617
"...You do make a good first impression. Thanks again for the good service."
- Michael W. Fletcher, Ponca City, Oklahoma 74601-3415
... I am happy with the way you do business... Customer Service!! Now that's an idea more people should use HERE IN AMERICA!!
- Cary May, Bedford, Texas 76021-3432
"I was very impresses with your service....Most impressive. With that type of service I will be a dedicated customer."
- Douglas Thorson, Newton, Utah
"Let me just say that you people are really great to work with. If you treat all of your clients this good believe me when I say I'll be sure to look you up again when I need any plumbing and I'll be sure to tell my friends about your great service."
- Joe Pastorelli, Appleton, Wisconsin 54914-3610
"My price comparison was to a plumbing store in Albany, I was told I would have to pay $280. for a product I purchased from you for less than $100...
I received my order on the scheduled day, installed it and it fits perfectly."
- Julie E.,Albany, New York 12208
"I was surprised to find what I was looking for, no one else had it!!"
- John Ehrhardt, Conyers, Georgia 30012-3505
"...I will refer you to others needing your products. You folks have been very helpful and service-minded through the orders that I have
placed with you in the past few months....I will be back. You guys are great!"
- Chris Grice, Charlotte, North Carolina 28211-1616
I was very please with your web site. You have an exceptional inventory. Truthfully, I wouldn't change a thing about your site. I will definitely be purchasing off of you in the future.
- Daniel Moore, Latrobe, Pennsylvania 15650-9627
"Great Products. Really Great Service!...shows a company that understands! And follows through!!"
- Joe Pfeuffer, Fallbrook, California 92028-9342
"I really like your web site. Easy to use. You had exactly what I needed and could not find in the big box hardware stores."
- Barbara Wood, Milwaukee, Wisconsin 53211-4058
"Part numbers were given to me by two great employees Laurel and Melanie. Thanks for the great customer service. I think your company is one of the few that actually serves the customer in online ordering."
- Roger Shooter, Columbus, Ohio 43235-1140
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