"I was genuinely delighted with the response and custom attention I received from the Plumbing Supply sales staff. I haven't received this level of high quality customer
service for a long time - and I shop online a fair bit and work in a service based organization.
You've made my day."|
- Leslie Conery, Eugene, Oregon 97405
I have already told a friend or two about you. As one manager I worked with once said about performance bonuses, "You encourage the performance you seek." I wish everybody was like your outfit.
- Bartel Morgan, Cypress, Texas 77429-4886
"Excellent Service! This was my first time using you guys and I'm impressed. The prices were good, the web site is neat and easy to use, the shipping was fast and the exact products I ordered arrived and were carefully wrapped and protected for shipment. You guys have a good business going there and I wish you the best of luck. I know I'll be back to use you again."
- Ronald Tucker, Palmdale, California 93551
"All I can say is "incredible". My plumber did not want any part of the job because he said the parts were horribly expensive and I would be better off buying a new toilet. The supply houses I called would only sell complete kits that were expensive and more involved than I could handle on my own. Kohler, which took 3 days to respond, wanted more that $100 for what you charged me $12 for. It took me about 15 minutes to do the job myself and it works perfectly. The shipping was also great... The package arrived 48 hours after I clicked send. Thanks so much."
- Howard Weinick, Woodmere, New York 11598-1104
"I am a first time shopper of PlumbingSupply and it will NOT be my last time. PlumbingSupply online was so easy to use
and I cannot believe how fast my order was shipped and received. The web site was very easy to use and the checkout was perfect. Thanks for being such a
great online company. By the way, PlumbingSupply prices were great too."
- David Farris, Indianapolis, Indiana 46205
"You guys are amazing! I will be recommending you to everyone I know! I want you all to write a book on how you do it.
Everyone there is onboard with this wonderful customer service. Heck the gentleman that called to say my 2nd day shipping costs were going to be $30.00
could just as well have said $300.00 and I would have said "sure!" that's how truly happy he was. Nothing forced or fake."
- Charlene Picard, Niagra Falls, New York 14304
"I am not a plumber by trade, but I am a licensed general contractor. I've found that for many projects, it's more cost
effective to order plumbing parts from you than to make a special trip to a plumbing supply warehouse. You typically ship quickly, and I can be doing
productive work rather than driving around searching for the right quantities if I can place orders from my computer with my drawings in front of me. You
have a great selection of supplies and products, and I've always received excellent customer support from you. You can count on my continued business."
- Brian Martin, Los Gatos, California 95033
"You guys are fantastic! Great service! This is my first time I've used you but it won't be the last. My order was only
$25, but I'll come back to you guys to buy plumbing supplies for all my needs in the future. I'll pass my experience along to anyone looking for supplies
as well. It was a pleasure to see such outstanding service from on online company."
- Patrick Baxter, Overland Park, Kansas 66207
(I) really liked being able to change quantities in the cart without starting over.
- Rick Hansgen, Farmington, New Mexico 87401-9220
"Thank you so much for the prompt shipping of my requested items. You all are doing a great job and now have a customer for life."
- Reza Dehkordi, Snohomish, Washington 98296
"If purchasing from you is always this easy,
I will skip the trip to Home Depot for things I don't need right away. You guys are awesome."
- Rodney Rick, Spokane Valley, Washington, 99212
"Thanks for a great job well done. I ordered parts on Friday. They were shipped from California the same day and arrived in Fairfax, VA on Monday morning. When I placed my order online I submitted a question regarding installation. I was surprised when I received a
long-distance call from the company, within an hour of placing the order, offering advice on installation. Now this is customer service! I'm glad to see
that someone still provides it. I will definitely use PlumbingSupply.com® in the future. Great Job. I am always glad to support a business that takes care
of its customers!"
- David Burns, Fairfax, Virginia 22032
"After experiencing many Internet vendors, it was so delightful to deal with PlumbingSupply.com® The professionalism of
your staff was impressive. We will not hesitate to patronize your business in the future should the need arise....we have already begun telling our
friends and associates about your outstanding customer service."
- Regina Lorenzen, Summerville, West Virginia 26651
"It has been a pleasure ordering from your company. Everything was great, the ordering process, receiving the material
in a very timely fashion, and the product itself being exactly what we expected. Look forward to doing business with you and your company in the future."
- Ed Dobbs, Downers Grove, Illinois 60515
"Exceptionally easy to order. Your site is very thorough on product descriptions. We have a unique Eljer commode and you provided excellent information on replacement items for that. I like to compliment good companies when I encounter them...I have used your site twice so far and have your web site in my favorites list for any further plumbing needs. Easy to navigate, terrific selection choices and the delivery was very timely. Thanks again..."
- Mr. Kim Wilson, North Canton, Ohio 44720-3986
"...Your customer service is beyond expectations.
A rare difference today! Somebody listens and gets you what you need not just a sale.
- Anne Delbove, North Salem, New York 10560
"I just wanted to let you know how please I am about your service. I ordered this on Wednesday, February 2nd and received it on Saturday, February 5th...I am so impressed with this service...Got exactly what I ordered in a very timely manner. Keep up the good work."
- Ron Fluty, Roanoke, Virginia 24018-3112
note: EVERY customer that is shown here has given us written permission to quote him or her.|
We will not quote you unless we have your written permission,
and with all of our customers, we will NEVER give, share or sell your e-mail address to anyone!
"All of you follow-up has been great during this process and I thank you."
- Charles Marshall, Nashville, Tennessee 37215
"I thought I would wait a few days before responding to see if I actually like the product I ordered. I received it on
Saturday and I love it. It is well made and looks very classy. And it does the job is it suppose to do. Thanks for the great product."
- Virginia Lehmann, Lena, Illinois 61948
"Many thanks for getting back to me so quickly...It's nice to know that some companies actually do respond to e-mail inquiries, you would be surprised to see how many don't. Thanks again."
- Brian Newbigging, Ellicott City, Maryland 21042
"Your site is well organized and very easy to use."
- Douglas Besemer, Scottsdale, Arizona 85262-2914
"Just to let you know that I was extremely happy with the toilet seat...thank you again for all your help."
- Maryann Goldstein, Hartsdale, New York 10530-1623
"I recently talked with your sales staff...You folks replied promptly and I received my order which was exactly what I needed. Everyone I dealt with was very courteous, and knowledgeable and willing to assist me. I wish all companies were as easy to do business with as you."
- Debbie Eason, Raleigh, North Carolina 27609
"The lid arrived yesterday and I am one happy lady! It fits perfectly."
- Alison Goveia, White Plains, New York 10605-1200
"I found the product I was looking for right away, other sites were not so easy...your price was lower as well. Your site is now in my favorites."
- Jason Wood, Erie, Pennsylvania 16509
"Thanks!! I appreciate your help and have enjoyed working with your company."
- Mary Shambo, Plattsburgh, New York 12901
"Great to find parts that are very difficult to locate locally."
- Arthur Gunderman, Kenmore, Washington 98028
"I looked at three sites and couldn't figure out how to even look at replacement hoses. I was thrilled to see one pop
out at me when I clicked on your site."
- Robert Grotz, Palos Verdes Estates, California 90274
"I do appreciate your efforts in locating the correct parts and taking care of my needs, rather than simply giving my
money back and having me start over. This tells me you are a quality company and these days that is hard to find. Thank you."
- David Algie. Tucson, Arizona 85742
"The several people that I was in contact through emails were VERY courteous and prompt to reply... I was impressed, thank you!"
- Michael Giannetti, Monroe, Georgia 30656-3385
note: EVERY customer that is shown here has given us written permission to quote him or her.
We will NOT quote you unless we have your written permission,
and with all of our customers, we will NEVER give, share or sell your e-mail address to anyone!
"I ordered this part on Monday and it was shipped that same afternoon. It arrived on Wednesday and has been installed. Thank you for the exceptional service. It is greatly appreciated."
- Edward Oremen, La Mesa, California 91941
I love your site. When I go to Home Depot type of places and I need a bunch of PVC fittings, they are usually out of a few that I need and they are challenging and time consuming to find in the store. Your website makes this so easy. When I don't need PVC immediately, your website is such a pleasure.
- Brain Roscher, Highland Park, New Jersey 08904-3706
"You guys are the only place that gives me no hassle when I order something that is shipped overseas to a military base in Afghanistan. You guys really do provide an excellence service. Thanks a million!"
- Matthew Wiggins, APO, AE, 09331
"Your web site is excellent. Easy to locate what you are looking for. Thank you."
- Larry Musselwhite, Silbee, Texas 77656
"Wow! This is great. Thank you for the money/time saving tip!
I've just found our new plumbing supply company...Thanks again for providing such great customer service."
- Michael Smith, Los Altos, California 94024
"Thank you for the excellent customer service and fast shipping. I wish every company and business performed at the high standards that you do."
- John Kauchih, Rock Springs, Wyoming 82901
"How refreshing! I am always thrilled to receive good customer service and because it happens so infrequently, I am always sure to let those who provide it some recognition...I am very impressed with your customer service and will be sure to keep you in mind as I move through my projects...I will also be sure to tell my friends of you prompt and exceptional service! Thank you for a positive experience."
- June Esser, Creighton, Pennsylvania 15030
"Thanks for the fast shipment!...You are now on my list for plumbing supplies...I will do my best to spread the word about your company."
- John Blizard, Alexandria, Virginia 22304
"My most sincere thank you for a job 'well done'...it was the exceptional way you folks work...This is my second time doing business with you and you keep getting better."
- William Bohn, Cayey, Puerto Rico 00737
"I was in need of many various items, and your company made it a 'one stop shop' for me, thank you!"
- Kyle Gatlin, Mount Enterprise, Texas 75681
"I would like to thank your company and employees for excellent service with my order...
You notified me of a delay, most companies don't do that, you notified me again when my item was shipped. Such courtesy and consideration are rare these days. I certainly appreciate it."
- Penelope Wardlow, Dunlap, Tennessee 37327
"I thought you had a great website with detailed information and your prices are very competitive."
- Brent Holste, Amelia, Ohio 45102-9001
"I just wanted to take a minute and thank you at PlumbingSupply.com® for your excellent service...I do a lot of ordering on the web and your company is one of the best...I recently asked if you carried two products that I did not see on you web site...In both cases you understood my request, responded quickly and fulfilled my order promptly. And...you prices were excellent. Thanks very much."
- Stewart Samuels, Alamo, California 94507
"We are totally impressed with the service provided by your company. We are fans!!"
- Maya Bernardo, Sarasota, California 95070
"Easy to use, complete detailed parts list, complete shipping and cost info. This is my first time using you but it will not be the last."
- Joseph Oliveri, Franklin Lakes, New Jersey 07417-3015
"Your site is very good... thank you! I have already told a couple of my friends about your very good service..."
- George Heide, Cattaraugus, New York 14719-1006
"Your site is well laid out as a first time customer I had no problem going right to the parts I needed. I will record your site and I'll be back for other plumbing needs."
- Louie Hendricks, Northridge, California 91326
"Thanks so much for helping me find the right part number for my faucet! I was blown away by how quickly you responded to my email inquiry and how thorough the response was."
- Janet Lebens, Lakeville Minnesota 55044-9342
"The product I needed...was not available in any store so I was thrilled to find my product on here, Thank you!...Great Site."
- Jennifer Wettergreen, Waltham, Massachusetts 02451
"I wanted to thank you for having the parts I need to repair my toilet...you have a great web site...very informative."
- Samuel Paglione, Burlington, New Jersey 08016
"You can just tell that you guys are a bunch of folks happy to be working together. It's nice to see, and so rare these days...You guys are the best."
- Ron Farrell, Breezy Point, New York 11697
"I really appreciate the help of your sales rep. (He) was very helpful and patient. The parts work perfectly! I am really glad to have found your website."
- James Yates, Sedan, Kansas 67361-8568
"It is hard to find parts that I know are out there, but are not carried by the big box stores. It's a pleasure doing business with your firm...
FYI the part I ordered was delivered as promised and promptly installed. I have placed your site in my "favorites" page...You still be hearing from me more in the future."
- James Bill, Scottsdale, Arizona 85255
"I appreciated so much, Linda's help! She solved my problem! Kudos to her!...Thanks sooo much for your prompt reply and your help...It was GREATLY appreciated!"
- Den Langford, Lubbock, Texas 79424
"Great site, always has what I need."
- Donald Payne, Springfield, Virginia 22150-3125
"You were the best site by far. Want to replace the overflow cover from our 1950's bathroom tub with original American Standard parts, hope it works because original broke... difficult finding older replacement parts. your site was straight to the point with the question I needed answered."
- Mark Bledsoe, Bernardsville, New Jersey 07924-2715
"Love the website. You really do have everything a guy needs, if we can just figure out what you call it! The search engine really helps. And like every tradesman, I want to see it up close. So the enlargements are really important. And the specs. Good job. I'll be back."
- William Morrison, Erie, Pennsylvania 16508-1024
"I am happy to find you online with your outstanding array of products. It is good to know that a site is available where we can purchase a product "as needed" rather than in bulk."
- Jehu Richmond, Vinton, Louisiana 70668
"It's such a breath of fresh air these days to deal with a top-notch organization such as yours. The website allowed me to feel confident ordering and sure enough, perfect. Keep up the good work!"
- Steve Reber, Marlboro, Massachusetts 01752
"Great Site - easy to use. Glad you are available."
- Rick Ham, Heath, Texas 75032
"I searched online for these vents and you came up quickly and the quality and selection was great... you are bookmarked for future projects."
- James Grazzini, Pahoa, Hawaii 96778-0522
"You guys are perfect. Please keep stocking (replacement) parts for old things (discontinued) you've sold as we repair stuff at our house instead of buying new."
- Kass Baichtal, Ashland, Wisconsin 54806-3108
"Excellent service! Your (Customer Service Specialist) even went and measured this part for me. I'm recommending your website on my Facebook page now."
- Jason Russ, Marshall, North Carolina 28753-9170
"Thank you very much for the excellent service!! I appreciate the follow-up phone call."
- Michael Ohmer, Ketchikan, Alaska 99901
"Thanks for all of your help. You guys were very easy to work with."
- Monique Jackson, San Diego, California 92106-1353
"Wow... The order was received in today's mail... The great service is very much appreciated... Look forward to doing business in the future."
- John Zimmerman, Sarasota, Florida 34240-7912
Thanks so much for your help and I will remember your website for my plumbing needs in the future.
- Cory Elder, Hull, Texas 77564-0474
"Great website. Great service deserves great compliments."
- Tygar Burns, Brighton, Colorado 80601-6750
"Thank you for your service. I am very pleased and impressed by the quality of your product and look forward to doing more business with you in the future."
- Victor Bacon, Sanford, Florida 32773-5879
"The order came so quickly... I figured I would have to wait a couple of weeks to get it online. I was very surprised."
- Karen Calabrese, Dothan, Alabama 36305
"I have been ordering my filters from your company for years and have always had excellent service."
- Wanda Derra, Malin, Oregon 97632-9515
"Thanks again for everything! Great customer service!"
- Joana Carvalho, Irvine, California 92618-7010
Your website is fantastic!
- Lewis DeAngelis, Branchburg, New Jersey 08876-3571
Your service was great. Part got here the next day.
- Billy Whitehead, Universal City, Texas 78148-3511
Our purchasing experience as a whole was a delight. You can be proud of your team and their superb customer service!
- Joel and Simone Baker, Highland Village, Texas 75077-8617
... I must say that you guys have awesome customer service and have gone above and beyond my expectations. Thanks again and I'm sure I will be dealing with you again soon.
- Dustin McIntyre, Canada