"I am glad to see that you live up to your goal 'Underpromise and Overperform'. You did more than that. You recognized the problem and promptly corrected it. In fact, it is through your website that I was able to correctly identify the parts I need. Over the last three years, I've changed 3 or 4 flappers bought at Home Depot or Rings End. Those never worked properly. Keep up the good work. I shall not hesitate to recommend your website to anyone who needs plumbing parts. I thank you, once again, for being so kind and prompt. You guys are incredible."|
- Dr. Somar Wijayadasa, Stamford, Connecticut 06903-3622
I was dealing with a faucet failure in my master bath. The faucet was probably 25-30 years old and there is a dual setup (two sinks, two faucets). A nut on one hot water valve cracked and caused the faucet to drip. When I tried to tighten the valve nut, it broke almost in half, the valve popped out and there was a minor flood. The best local plumbing supply place did not have time to provide any detailed help with my problem. their thought was to replace both faucets, maybe $200-400. They did not have a replacement valve or nut. I am sure if I called a plumber, I would have gotten the same answer. I found a similar faucet/valve on your website and with the help of your staff, decided my problem was the "bonnet nut". They felt is should work in my faucet even though it was not an exact match for the faucet. I examined the exploded view and drawing details from your site. I ordered it and it got here in a flash. I installed the new part and it has worked fine ever since. Dealing with your company was a pleasure and I did not expect to get the result I did with a 30 year old faucet. I feel I should go to the local plumbing supply place and make sure they have your phone number!!!
- Willes Reeder, Fort Lauderdale, Florida 33334-6113
"I work in marketing and I will further compliment your company for sending back a personalized response to a small client who answers your survey. That is indeed a rarity and is indicative of a company that wants to excel. The next time I look for plumbing supplies, you get first call and that's the value of good service and small details."
- Deane Fish, Altamont, New York 12009-3528
"I sincerely appreciate doing business with your company and will certainly continue.
The PlumbingSupply Group is better, faster and the most friendliest that I have found locally or through any of your competitors on the web.....It has been a phenomenal opportunity to witness customer service at its best!"
- Jeff Schoolcraft, Dunbar, West Virginia 25064
"You have a great website, easy to navigate and place the order. This was my first order with your company and I will certainly use it again. My order shipped out the same day and I received it in 4 days from CA to OH (standard shipping). The product was just as it was described, easy to install (first time installing a sump pump). Pump is quiet and works beautifully! I had looked at the big box stores and just wasn't finding what I wanted. Thanks for quality supplies and service! I have your website in my list of "favorites" and I would not hesitate to recommend you to anyone!"
- Maggie Klintworth, Bay Village, Ohio 44140-2607
"I just wanted to drop you a line to say what a truly excellent customer service experience I have had in tracking down and ordering parts for my pond. I have worked with I think four different support reps over the period of a week or so and have had knowledgeable, courteous and prompt service from all of them. I will definitely be ordering all my plumbing supplies from you in the future."
- Geoff Quelch, Aurora, Colorado 80015-1746
"You guys are AWESOME! I was in the basement working (hence the plumbing supplies) and missed the call, but you left me a mesage saying you could add the (first) order to an order I made earlier, saving me shipping cost. That is customer service at it's best! You didn't have to do it, but you did. I just happened upon your website as I was searching the Internet and boy am I glad I found you. Your quick order entry and follow-up is excellent. I'll be sure to pass your name on to anyone I know who is looking for any kind of plumbing supplies. Please forward to everyone to everyone at Plumbing Supply and make sure everyone gets a pat on the back. I can't tell you how wonderful it is to find great customer service on the Internet! I appreciate your comapny's great service."
- Mary Serapiglia, Monaca, Pennsylvania 15061-2637
"I needed a LOT of help ordering fittings for a fitness equipment cart prototype. All I had to start with was a rather vague idea and a fistful of sketches. Your customer service team was wonderful to me. Simply wonderful. Every single person... let me repeat that : EVERY SINGLE PERSON with whom I came into contact, whether through telephone or email, was INCREDIBLE. Every single person was patient, kind, supportive and extremely helpful. If I lived anywhere within a 100 mile radius of Chico, I'd request to come in and hug each and every one of you."
- Kaiya Wittiker Hughes, Stokesdale, North Carolina 27357-7405
"I order a ton of product online and this was the very first time a company said that they are not charging me extra shipping charges due to it not being
necessary (even Nordstrom doesn't do that)."
- Sandy Miller, Broker/Owner Help-U-Sell Westside Properties, Santa Monica, California 90401
"If more companies, and people in general, will follow PlumbingSupply's superior customer service, then maybe there's a chance yet for America."
- Kurt Hofmeister, Woodburn, Oregon 97071
"Thank you for your great service....I was truly delighted with the excellent service that I received from you and your company......
It's really nice to deal with a company that is so responsive.....Keep up the good work! You guys are great and I'll certainly order from you again."
- Joe Fant, Los Gatos, California 95033
"Thank you very much. Ordering this item from your company has been a totally satisfying
experience. You provide plenty of information about the
transaction and shipping detail. I was never at a loss as to the status of my order and felt very confident
that your company would deliver exactly what I asked for in as short a time as possible.
I don't write this kind of note very often, so am a little at a loss for words as to how to explain my satisfaction.
Please be assured I am keeping your contact information and will be back to you with more business in the future.
I will not hesitate to recommend your company to my friends."
- Kelly Beavers, Boulder, Colorado 80302-7132
"...just wanted to let you know that as an online only shop, you do a great job of communicating with your customers!
Always very prompt service. I'm impressed! Your prompt response is always appreciated and in the online business, you've made this customer feel
very confident about ordering online from you....it's rare to find an online company that really works for the customer...
I will be sure to spread the word about your company and staff and the great job they do!"
- Debi Yarbrough, Cummings, Georgia 30040-5893
"Great service!! I got my part only two days after placing my order on-line....Thanks
for such an enjoyable experience....I wish other businesses took a lesson on customer service from you."
- Deepraj Puar, Los Gatos, California 95030-3033
"Thanks for the great help....you deliver great products with excellent service."
- Sloan Venables, Reno, Nevada 89521-7132
"I am amazed at your prompt and courteous response to our plumbing response.....
That is excellent service for which we are grateful."
- Marion Gillespie, Melrose, Florida 32666
"Dealing with your company has been a complete pleasure. I have gotten wonderful personal attention without ever
physically talking to anyone... We will most definitely use you in any future project."
- K. McCarthy, Camino, California 95709
"...you folks practice customer service as an art form. Rest assured we have told everyone we know about our great experience. Having our name associated with the good guys in the world is a pleasure for us!".
- John and Kathy Bondur, Vineyard Haven (island of Martha's Vineyard), Massachusetts 02568
"I appreciate your service and assistance in helping me obtain this very small item. I realize that the price that I paid in no way covers the cost you experienced in helping me identify the item. Once again thanks for your great customer. I'm a very satisfied customer."
- Gerald Gaynor, Grass Valley, California 95949
"It is a pleasure to do business with a firm whose philosophy mirrors that of our firm, that is to 'underpromise and overperform.' This is refreshingly
old fashioned in a business world which has become impersonal and distant from the customer....My congratulations on your winning attitude! It would be a privilege to be included in your testimonials."
- Dick Dobson, Sr., Cedar Falls, Iowa 50613-4518
"...I was quite surprised at how quickly they came and how reasonable the shipping charges were. Usually you pay a fortune for postage from companies
such as yours. Your service is remarkable. I will make it a point to buy all of my plumbing supplies from you from now on. Keep up the good work......
I can't tell you what a pleasant experience it was to deal with you. You don't get service like yours any more and I just wanted to make sure you knew I appreciated it."
- Sidney W. Jeffrey, Lancaster, Pennsylvania 17602
"...You get an A+ in customer service....Finding companies these days that go that 'extra mile' to satisfy their customers are few and far between.
I commend you and your customer service reps for a job well done. Keep up the great work and I am sure your company will be very successful."
- Natalie Turner, Charlotte, North Carolina 28269-2232
"...What service and support... If you don't mind I will pass the word along in our Delta Air Lines pilot newsletter...."
- C. Ervin, Marietta, Georgia 30068
"Thank you, Thank you, Thank you. Plumbing an old-fashioned bathroom is never easy, but you folks have made it easier and
I'll certainly recommend your company to others."
- Robert Barene, Aberdeen, Washington 98520-2402
"...I am very impressed with your customer service...Your company is clearly on top of communication...I will not hesitate to do business with you again."
- Connie B. Krum, Lino Lakes, Minnesota 55038-9629
"Thank you...You are certainly living up to your over-performing reputation....Again, my compliments on your service...."
- James L. Miller, Winooski, Vermont 05404
"We will certainly use you folks again and recommend you to our friends and associates."
- Doug and Karen Hewitt, Framingham, Massachusetts 01702-6418
note: EVERY customer that is shown here has given us written permission to quote him or her.|
We will not quote you unless we have your written permission,
and with all of our customers, we will NEVER give, share or sell your e-mail address to anyone!
Some customers did give us permission to quote them but asked us to not show their last names (or zip, etc)
and therefore we do not show all last, first name (or whatever they asked us to not show) etc on this page
all notes, sentences and words are shown exactly as they wrote us (and we have written permission to show them)
"Congrats! This was my first online transaction and although I was unprepared to do business you have met and exceeded
all of my expectations. I am VERY!!! hard to please when it comes to customer service and I will tell
everyone I know of your service and business. Every detail was perfect. "
- Scott Lowry, Everett, Washington 98205
"Thank you...nice touch....by all means use my quote on your testimonial page."
- Roger Whitacre, Oxnard, California 93035
"I simply cannot believe how fast I received this part....I am happy to spread good news about companies when they deserve it. Thanks again..."
- John K. Jones, Harrison, Texas 37341
"Thanks for your great service!....I have and will continue to recommend your company to all of my associates."
- Sloan S. Venables, Vc Highlands, Nevada 89521-7132
"Thank you for the quick service and the pleasant, helpful associates. I will certainly order any plumbing needs from you in the future."
- Paul Etheridge, Pace, Florida 32571-9407
"Y'all are so sweet...thanks so very much for your help on this...all the nice calls and the prompt follow up!...Y'all did good on this & folks should know how well you serve your customers. On-line purchases can be a pain
& you obviously don't want that for your customers."
- James Mowry, Houston, Texas 77009
"I spoke to a customer service rep on the phone who directed me to several pages on the website. he was very helpful. I found the toilet fill valve in less than 2 minutes. Customer service rep pulled part for me and measured to confirm it would fit (toilet) tank. I am very impressed. Great job! I will use this company in the future and recommend it to my peers in the field. Thanks!"
- Christiaan Long, Baton Rouge, Louisana 70810-1533
"I would like to compliment you on your service. ....This is exceptional service and you can rest assured that I will
order from your company in the future. I have been using the Internet for Christmas shopping, etc. for over 4 years.....A company such as yours is a real blessing....Keep up the good work!"
- T. E. Carter, Pahrump, Nevada 89048
note: EVERY customer that is shown here has given us written permission to quote him or her.|
We will not quote you unless we have your written permission,
and with all of our customers, we will NEVER give, share or sell your e-mail address to anyone!
"...Thanks for the great deal and a quick service! Thank you. I've already recommended your site and business to friends."
- Ms. Ilia, Cotuit, Massachusetts 02635-2432
"Thanks much for your prompt service....and your website was accessible and easy to use."
- Sharon Hodges PhD, Lakeland, Florida 33803-2050
"I've book marked your website - when I need plumbing supplies, I'll look for you first.
Thank you for your good service."
- Sheila I. Dull, Toledo, Ohio 43606-2325
"Thank you for your prompt handling...much appreciated in this day of NO customer service.
I'll recommend your company to everyone...thanks again."
- Stephen K., Los Angeles, California 90046-5265
"You can be sure that I will let others know of your superior service. You may post my comments, name,....you have earned them."
- Brian Schreurs, Midland, Virginia 22728-2022
"Thanks for the service."
- Jerry Tooker, Lincoln, Nebraska 68506-4022
"Excellent service as always....Keep up the great work....
I have been very pleased with the service and the speed of handling purchased products."
- Donald Silva, Sacramento, California 95818-2926
"I just wanted to thank you for the great service you provided for my delivery order. The order came much
faster than I had anticipated, and the process was quite easy. I will be sure to order any future
plumbing needs from your company."
- Todd M. Barton, Glendale, California 91202-1005
"I just wanted you to know how happy I was to find your web site. I placed an order
and it was delivered to my house the next day after I ordered it and your price was
much lower than any of the plumbing supply web sites that I looked at to find what I needed. I really
appreciate the wonderful prices and service."
- David Perino, Fredericksburg, Virginia 22407-1955
"Thank you so much for your prompt handling of my issue! I will continue to do business with you in the future!"
- James O'Brock, Shreveport, LA 71109-1532
"I am very happy and satisfied...Thanks again."
- Floyd Michaelson, Orinda, California 94563-3522
"...Thanks for the great service."
- Marc Colton. Rockaway, New Jersey 07866-1821
"This is a great service and a painless way to buy parts..."
- Robert J.P., Urbana, Illinois
"I would have to say that I was extremely happy with my experience of shopping online with your company. I was impressed by the fact that I had
incorrectly placed my order and your staff promptly e-mailed me asking for a clarification. Then my products arrived in a very timely manner. Excellent
work, I will use your company again and recommend it to my friends... No problem with using my comments. I am very happy with your company and am
happy to pass the word along."
- M. Sloan, West Fargo, North Dakota
We could pretend to you that we never have problems, errors or delays but that isn't possible (and certainly not true) when we do the very large volume of sales that we do.
We have been shipping to hundreds of thousands of customers since 1995, and so even with our less than 1% error/dissatisfaction rate it still means that we have had hundreds of problems/errors and it saddens us to say (but it's a fact), but we have not always met every expectation or our super high standards and goals.
We care and when a problem does occur, we immediately do whatever is needed to correct the situation.
Below are some notes from customers (previously not impressed with us.....but now are very happy) whom had some type of problem with their order or product. ALL of our customers below have given us written permission to not only show their comments but their name, city and state as well.
The below customers initially experienced a problem with their order. After they saw/ experienced how we dealt with their problems, they wrote us these unsolicited compliments (and then gave us written permission to show their comments and names). We are proud not only of our service, inventory levels, responses, pricing, etc. but also how we deal with and treat our customers should they (unfortunately) experience a problem (rare but it does happen).
If we make a mistake we will take care to deal with the error promptly and treat you right.
"In today's world of "it's not my fault" it was so refreshing to finally get a response that led me to believe all would
be taken care of in a professional manner. We are always promised that, but it isn't often that someone follows thru on that promise. It is refreshing to
get such great customer service."
- Paul Mattes, North Palm Beach, Florida 33408
"The measure of a company is not how it performs when things go right but when things go wrong...The first unit I ordered, was dead on arrival. I reported it to PlumbingSupply.com® and its customer service rep quickly helped me get me a second unit via 2nd day air. This unit, unfortunately quickly developed a defect after it was installed. Blame the manufacturer - Not PlumbingSupply.com®. Using PlumbingSupply.com's® web site, I found a similar unit from another manufacturer. The order arrived on time and in good shape and works great. Meanwhile, PlumbingSupply.com® pounded on the original manufacturer to get me a credit. I couldn't ask any more of a vendor. They were friendly, efficient, and fair in their dealings with me. I highly recommend them."
- Charles Marshall, Nashville, Tennessee 37215
"I would like to express my gratitude on a job done extremely well. I placed an order that had a defective part and it
was replaced very quickly and professionally...Integrity is a thing most scarce in companies lately but that's not the case with PlumbingSupply.com®!"
- Raymond, Dallas, Texas 75215
"Not only did you help me correct a mistake that was mine but made it easy to do so...I just wanted to tell you that it is companies like yours that I have faith in to help turn the economy around."
- Scott McAulay, Fullerton, California 92833
"I appreciate your customer service!!!...My first order came and the color didn't match. Whoever was on the phone was so courteous and kind and the returns and the new product was shipped promptly. In fact, you guys even apologized that the second product was backordered!! Imagine that...I will always come to you company first for any of my plumbing needs."
- Gail Lyons, Malborough, Massachusetts 01752
"...You folks handled our problem very well, and made us comfortable working with you in the future.
The kitchen design firm we've been working with recommended you, based on other customers of theirs having had a good experience with you. So did we....Thank you very much for your excellent service"
- Erik Sabina, Denver, Colorado 80210
"Just wanted to tell you that all of you were a pleasure to do business with. You were always on top of things and always so courteous; so glad your company came up when I googled looking for help! You are the best."
- Patricia Oines, Staten Island 10308-2736
"I received the replacement item on Saturday. It came practically in the next day. I appreciate the great customer service
Plumbing Supply offered and the quick turnaround once the replacement was noted. Thanks again for the follow up."
- Henry Kung, New York, New York
"Thank you for your phone call, email and very professional handling of this.
All of us occasionally have a problem with a product or service, and we appreciate your prompt response. Thank you....
You guys run a professional operation and we appreciate your ethics."
- Brenda Hamilton, Goodyear, Arizona 85338
"The problem is solved......Thank you for your excellent customer service! It is companies like yours who make it a pleasure to order merchandise online."
- Lynn Lobb, Denver, Colorado 80127
"When I got the wrong part all I could think of was what a hassle it was going to be to get the right one......Praise be to PlumbingSupply.com®...I worked in customer service for a while and I remember
that sometimes the most loyal customers were the ones who had some kind of problem and it was how it was resolved that really won them over.....I was so happy...thank you."
- Jonathan Foust, Brookville, Indiana 47012
"I am very happy with your 'customer/ problem resolution service'. As soon as you were aware that I had an 'urgency problem'....,you immediately took it into your hands
and came up with a solution....Thanks so much!! I wish you much success in your business."
- Karen Fleming, Virginia Beach, Virginia 23452-4630
"In spite of your detailed website, I made a mistake in ordering the toilet seat. However, your return and exchange procedures made it very easy to rectify my mistake."
- Bill Daniel, Wichita Falls, Texas 76308
"... What a refreshingly honorable thing to do! You'll continue to get my business."
- Tim Kessel, Clarkdale, Arizona 86324-2517
"...I'll admit when I realized the wrong parts had been shipped, a dread came over me wondering what kind of hassle it was going to be to get it straightened out. We build pumping skids and I buy all kinds of equipment and hardware from many vendors. This was as painless and easy to make right as I've ever come across-absolutely no hassles at all.....Great service!"
- Michael Cofer, Tucker, Georgia 30084-5017
"Your company has really handled my problem with the utmost professionalism.
I appreciate doing business with a company that takes pride in satisfying their customers."
- Donna Anderson, Islamorada, Florida 33036-4221
"Rest assured I, and my friends, will use you for all future orders, and again, I thank you for your efficient and fair way you handled this problem.
It's refreshing to deal with an organization that REALLY has the customer at heart. Hoping to do business with you in the future."
- R. E. (Ed) Smith, Lake Stevens, Washington 98258-8668
"...There is no need to apologize for a 'mistake' like that... I want to thank you for doing an excellent job of informing me through the entire process. It is nice to know this day and age that there is still a company that cares about their customers and doing their job professionally... It is a pleasure doing business with you and should I need plumbing supplies in the future, you can rest assured your company will be the first one I contact...I have had dealings with companies (not necessarily all plumbing companies :-) ), both on-line and off-line and your team demonstrated more professionalism through email (no easy task) than some people you meet face to face."
- Michael Barton, Hamilton, New Jersey 08619-1369
"I am impressed with the way your company is handling this. I believe strongly that when a company does a good job, people should know about it.
Take all the credit you deserve!"
- Richard Sbeglia, New York 10021
"...I was genuinely impressed with the polite and efficient response from your staff and the subsequent follow ups. Yes plural....
I want to thank you and your staff for the professional way my order and satisfaction was handled. You said what you would do and did more than you said.
Most of all it was the right thing for this customer....I wish you all the continued success
and your company has the metal that great companies are made of. Congratulations. P.S. - I have over
twenty-five years in the management and the building of service and support business...you're tops."
- Robert Perks, Lighthouse Point, Florida 33064-7268
"First of all, let me say what a pleasure it has been dealing with you and your company concerning the damaged sink; and also in the ordering and delivery process as well of both items. We can't thank you enough for the manner in which you have handled the processing of the return....We greatly appreciate you shipping a replacement sink to us so quickly...Thank you so very much for your efforts in this matter...We are very satisfied customers."
- Richard Dottie, Baton Rouge, Louisiana 70818
"Thank you again for your follow-up regarding my original order including information on re-ordering the correct part. Also, thank you to Tony for his prompt telephone call leaving a voicemail regarding my options for reordering. Hopefully, UPS will be able to provide service as quickly and efficiently."
- Sean Hornbrook, Kirkland, Washington 98033
"Thank you very much. It has been a delightful experience doing business with you folks even though we had this problem....
it was real nice to stumble upon you folks...I have book marked your site for any future needs."
- Al Donaldson, Groton, Massachusetts 01471-0001
"The sink was indeed retrieved by UPS......I want to thank you and your organization for all your wonderful service.....Keep doing this and you can not help but to succeed."
- Ron Rogers, Middleton, Wisconsin 53562
"Years ago when I was doing extensive remodeling I enjoyed being able to go into the opened store to ask questions, of people that could give me answers on the proper way to do something or give me their insight why one item was better than another. Now though, one can get information, but a lot of times you don't get good information at a box store. For customer service alone, I prefer talking to someone that is qualified and someone that can give you hands on advice. Thank you."
- Henry Moody, Oroville, California 95966-5215
"...This is not your fault...It's how the hitches are resolved that separates the winners from the losers - you guys (used without gender reference of course) are outstanding...You set up a simple procedure, quickly and efficiently... Next time I need anything plumbing, you're IT!!."
- John Powell, (while in Kaunakakai, Hawaii 96748) he states that his residence is in Costa Mesa, California
"... You have no doubt convinced me you are a good company and back up your word. I will be ordering from you again. Nice job, and thanks again."
- Ken Hopper, Springfield, Illinois 62707-8473
"Thank you very much for all your work. You stayed on top of the situation and worked with me until the end. Thank you..."
- Kelly Carden, Blue Mounds, Wisconsin 53507
"...you handled the complaint from a dissatisfied customer very appropriately. You will hear from me again as the occasion demands. Kudos."
- Franklin Drucker MD, Santa Monica, California 90404-2602
"Thanks so much for following up with me. I tried finding the part I needed at the various big box stores but nobody carried what I needed, even online, so I took a chance on you. I was worried about whether I'd order the right part but you followed up personally to make sure my order was exactly what I wanted. The part is in and my wife and I couldn't be happier! Thanks so much."
- Robert Hahn, Cincinnati, Ohio 45206
"Thank you for the quick reply and prompt resolution of the problem. I am really amazed by your great customer service and will recommend your site to any of my friends who needs plumbing supplies."
- Mr. C. O., Jacksonville, Florida 32246-8274
"Thanks, I understand the mistake, one number difference.....You have a great service, keep it up."
- Mr. D. O., Folsom, California 95630-1538
"I very much appreciate the service and response!! Very nice to work with a company over the Internet that tries to do what is right!!
...All-in-all, I would rate my experience with you as very good and will look to use you in the future as we need plumbing 'stuff'. From what I see, you've a right to be proud of your company!"
- Rick Garrett, Spokane, Washington 99206-5952
"Thank you very much for the excellent customer service. Shopping online as I do, I deal with many different merchants and in my experience, not everyone really grasps the concept of "customer service". It's very refreshing to have found a merchant that does. I will definitely spread the word, whenever and wherever I can... Thanks again for your prompt attention to my issue. I will not likely shop anywhere else for future plumbing needs. But I believe that decision was made already, after my initial experience. New it's cast in granite...so to speak..."
- Glenn Sopher ("A very satisfied customer"), Downers Grove, Illinois 60515-2908
"While there was a little mix up on the initial order, I want to thank the staff of PlumbingSupply.com® for not only expeditiously correcting things but also for taking extended time to ensure that I could find what I was looking for. You won a loyal customer."
- Thomas Derr, Mechanicsberg, Pennsylvania 17050
"The 115V pump version of the pump arrived safely yesterday, just ahead of the blizzard. Thanks for the return UPS label and the quick and considerate rectification of the original shipping error."
- Peter Kindlmann, Guilford, Connecticut 06437-2165
"Through no fault of yours, this order has turned out to be kind of a PITA. In all fairness, it is an odd and obscure piece...But I must say that I am truly impressed with your professionalism and excellent service through it all. You've kept me up to date, communicated well and often, and stayed on top of it. I really wiSh that everyone did business like you, seriously, because even dealing with difficulties with you guys is easy and satisfying. Thanks for the quality!"
- Matson, Tor, Albuquerque, New Mexico 87105
"The replacement arrived today and is correct....I am extremely impressed with the service...and to take care of a problem.
Thank you very much for fixing things so well. I truly hope we can do business again in the future."
- Ray Richardson, South Charleston, West Virginia 25303-1821
"...Despite the fact that there was a mix-up in my order, your quick response to fix the error was greatly appreciated and I will be happy to order from you again."
- Barbara Lawrence, Flower Mount, Texas 75022-5541
"Thanks for your great customer service. It is quite rare these days! It's nice to see an owner as interested in the day-to-day operations and not just the bottom-line. They both are tied together yet too few recognize the direct relationship...and look forward to doing business with you again soon."
- Barry Hubbard, Kalaheo, Hawaii 96741-9734
"I'd like to thank you very much for the prompt attention. The corrected part is working fine. It is a pleasure to find a business that truly helps it's customers- getting it right. Thank you."
- Ernest Ailor, Apache Junction, Arizona 85119-8546
"Thank you very much. I appreciate your help in unsnarling this mess-up."
- James Faust, Baton Rouge, Louisiana 70808
"Wow! Less than 24 hours after sending my original email I received a call from a gentleman named Kurt. He was very polite and professional...I actually didn't expect any particular action, I just wanted to complain about the flawed seat I'd received. Needless to say I'm very impressed with your service and willingness to resolve the problem. Thank you!"
- Nancy Cramer, Bel Air, Maryland 21014
"I am impressed not only that you read the survey comments so diligently, but that you also take the time to respond in detail. I understand your rationale; it is just a little aggravating to be paying $10 for shipping... On the other hand your order processing and shipping are so good and fast (got the parts in a couple of days), that it is hard to begrudge you the extra charge. I appreciate your good customer service!"
- Jim Mannos, Los Gatos, California 95032-1829