"Thanks, as always for perfect customer service! I want to thank the entire staff at PlumbingSupply.com® for once again providing outstanding customer service. I first discovered your company on the Internet when searching for an odd-shaped shower curtain rod to fit a walk-in bathtub. Not only did you have the rod I needed, you had all the "odd ball" items that I couldn't fine anywhere, and in a big selection of finishes. I had already purchased and installed the major bath components and I had a lot of questions about the finishes of the accessories as I wanted them to match. Your staff was happy to go out into the warehouse, pull the item and take it outside into the sun so they could describe it in detail. And when one of my questions required a call to the manufacturer, your staff member called me back within the hour with the answer. Six months later, when I needed to purchase a circulation pump to flush my new tankless water heater, I called Rinnai to get the specification for the proper pump. They had the specs, but could make no recommendation on brand or model. I researched quite a bit on the Internet, but couldn't find one that fit. I called your staff for help, and they searched your database and found a pump with the proper fittings and GPM.
I have been extremely happy, make that thrilled, with every aspect of my purchases. Two of the items in my initial order shipped direct from the manufacturer so I was prepared for a bit of a delay. All the items arrived before the estimated times, well packaged and in perfect condition. I'm a bit of a nit-picker when it comes to my home, especially the finishing touches. Your staff took the time to make sure I was ordering exactly the right product, and the follow-through was impeccable. home remodeling is a crazy stressful process and the extra care your staff took is very much appreciated. Ordering on the Internet usually means talking to someone sitting in a cubicle staring at a computer screen. Your staff is genuine, caring people who know what they're doing and treat your purchases as if it were their own. A big thanks to all of them from me. My only regret in tackling a bath remodel by myself is that I spent a whole lot of money and countless hours of frustration with the franchise plumbing places and big box stores before I found you.
- Amanda Lee, Encinitas, California 92024-6423
"Thanks for the great customer service....Please feel free to quote me or use me as a reference. As a customer service-oriented company, we appreciate the same in those we deal with....we look forward to
doing more business with you in the future."
- Joe Boyer, Ogborn Plumbing, Chillicothe, Illinois 61523
"I like to do business with you guys. You have always been very helpful and get my orders out quickly. I have always been pleased with the products and more importantly, with the good service and fair prices you provide. Thanks."
- Roy Manes, Bee Branch, Arkansas 72013-9039
"I received the product, great service, prompt, price was right and appreciate the extra effort with shipping. Thanks for the superb business actions!!."
- Mark Rugenstein, Hale Koa Hotel, Honolulu, Hawaii 96815
Actually, I don't know much about household repairs... I was looking for an item that was discontinued and replaced by another item... Your Customer Service emailed immediately!! I was VERY impressed. I have an account with Home Depot. I will now use your company in the future!! I'm seriously NOT EASILY IMPRESSED... and your Customer Service Department was lightning quick and your order form/system is very easy and quick!! You guys have got a good thing going there! I wish you continued success!! Also, our order was received much quicker than expected, which was just icing on the cake, so to speak!
- Victoria Tedesco, Myrtle Beach, South Carolina 29579-5103
"I do a fair amount of purchasing on the Internet and I've never had a service experience better than
I had with your firm....Thank you for your attention and the wonderful service. I wish all e-tailers were as concerned about
service and satisfaction as you have been."
- Stephen Bona, North Carolina 28211-3956
"...I appreciate your approach to doing business. It was a pleasure finding your website...
I will be doing business with you again. Thanks again."
- Dr. Gary J. DiNezza, Buffalo, New York 14213-1207
"...You don't know how good it is to deal with a company like yours. You have made my week....I will tell others about your company."
- Jim Bohn, Ferndale, Maryland 21061-2617
"...Everything was perfect...You obviously haven't lost track of what your company is all about -- the customer! That's refreshing in today's business world. If ever I am in need of plumbing parts again, I will definitely contact your company!"
- Fred Siler, Sandy, Utah 84092-5003
"Your expediency in processing my order, and excellent e-communications, says a lot about your commitment
to your customer...I am very pleased."
- Gilbert M. Hale, Pittsford, New York 14534-2621
"Until a person has received the kind of good service you provide, they never know how lousy it is at other places."
- Jim Morse, Bagdad, Kentucky 40003-6204
"You guys rock!...I was very impressed with your staff's efficiency and speed! You don't see that too often these days."
- Lee Zgut, Los Angeles, California 90046-2370
"I must commend you on the fantastic service I received from your company.....I most certainly will use your company whenever possible, plus I will make many
of my friends and neighbors aware of your great service.
(later she also wrote:) I am very impressed by your excellent service. I am spreading the word to many friends and associates."
- "A Very Satisfied Customer" Joyce B. DeVincentis, Toms River, New Jersey 08755
Please note that EVERY customer has given us written permission to quote him or her.|
We will not quote you unless we have your written permission and in no case,
will we give or sell your e-mail address to anyone.
"THANK YOU VERY MUCH......we are very impressed with your customer service - this is the second time we've ordered, and the PlumbingSupply Group has gone above and beyond to make us a happy customer each time we've ordered!! Keep up the good work - it's been a true joy to do business with you all!!"
- Linda and Loenard Moeder, Mo's Place Grill & BrewPub, Beaver, Kansas
"You guys have a fantastic website! It's personal and really touching and I enjoyed reading the stories about your employees. It's also very user-friendly- I needed information about the dimensions of the seat and your site had that information easily accessible. I also called Lucas to ask him some questions about purchasing a wooden seat versus a plastic seat and he was very helpful. You guys are the nicest and I was so impressed that I couldn't wait to tell my wife about my experience! Kudos and good luck to you!"
- Joseph Ladapo, Cambridge, Massachusetts 02139-1638
"...After going to your website and seeing all you had and how easy it was to order and have it within days on my doorstep, I decided to give you my business instead. You have a
great selection and the website information is very comprehensive. Your prices are very competitive also.
I'll be back for more supplies soon!"
- Pete Walton, Blue Bell, Pennsylvania 19422-2800
"Dear Friends- The part was exactly what we needed and the order came super fast... Seriously, we were so thrilled to track down that tiny little part. It made the difference between being able to fix the faucet or having to replace it."
- Matt Dall, Putney, Vermont 05346-8823
We would like to just THANK YOU for the quick service. The part was correct and we received it in a couple days as promised, even though it was a holiday week!! Very happy with your company and will spread the word! Thank you again!!
- Raeanne Martin, Winsted, Connecticut 06098-1428
"Keep up the great work! The last time I ordered from you the part came with great directions to help me fix my own toilet, saving me time and money over having to hire a professional. Thanks!!!"
- Tami Eubank, Conroe, Texas 77385-3701
"I wish all Internet shopping was that fast.....You guys are good! Thanks a million"
- Robert T. Wright, Glorieta, New Mexico 87535
"Nice to do business with you!"
- Bob A. Bushnell, Polson, Montana 59860
I love the product details given and other helpful information. Customer reviews are very helpful as well. It makes it easier to decide between similar items. I really do not have complaints at this time. I thought the whole experience was excellent.
- Cheryl Graham, San Marcos, California 92069-5648
"Thanks for your excellent service."
- Steve Williams, Portland, Oregon 97229-4861
"I appreciate this kind of customer service to no end, and my wife (skeptical of online shopping)
will let me come back, I'm sure. Keep up the good work."
- Dave O'Brien, San Jose, California 95128
"I placed an order on a Thursday... My order was confirmed within two hours and must have shipped early the same day as I received the shipment via USPS Priority on Saturday. That means that from the time I placed the order until I physically received it was only about 56 hours! I am truly amazed that you could receive an order, confirm the order back to me, process the order, pick the items, pack the items, ship the items and have USPS physically deliver the package in that short a period! WOW, nobody else has customer service like that...I continue to be impressed by the "way-above-average" customer service provided by PlumbingSupply.com® and firmly believe that an exceptionally high level of service should be shared as much as possible...I am sensitive to the exceptional level of service provided...thank you for being one of the most customer-centric companies in the US!"
- Don Behlhaber Fort Collins, Colorado 80524-4867
"You met your goal (underpromise-overdeliver)...I was very impressed with your promptness, your professionalism and your service. I will use you in the future and I am already telling my friends - who all are renovating homes like me - about your service. Best of Luck."
- Jose A. Espinosa, Jamaica Plain, Massachusetts 02130-2588
"I like your website. I had to call to get more info on a product, your customer service was wonderful. She called the manufacturer to get the info and called me back within the hour. Very helpful. Thanks and (I) will recommend you to others customer/jobs that I do. You are a great company to work with."
- Matt Eglin, Phoenix, Arizona 85013-2615
"Keep your store exactly as you have it. I was able to find exactly what I wanted just as I would at a store...I don't speak plumbing lingo and I was able to find exactly what I needed. You saved me at least a service call from a plumber...I drove 200 miles looking for what you had in abundance. Thank you."
- Daniel Finger, Austin, Texas 78713
"Thank you. I have received the order and it is in and I love it...I now have your web site on my computer for future projects....I enjoyed dealing with your company and will do so in the future."
- Darrol L. Birk, Rapid City, South Dakota 57703-6690
"...Thanks for the prompt service!!"
- Marty Potkin, Aptos, California 95003-9595
"Your site has serviced me well....Thanks and I look forward to doing business with you in the future."
- Charlie McCready, Burbank, California 91510
"Thanks so much for your excellent customer service...I have been so happy with my customer service....it's just another example of PlumbingSupply going the extra mile! Thanks for everything!."
- Penny, St. Louis, Missouri 63124-1632
"Your customer service has been terrific."
- Michelle Han, Kew Gardens, New York
"I am so looking forward to having this great faucet installed this weekend!"
- Kimberly Newman, Portsmouth, Ohio 45662-2433
"Thank you for striving to do a good job."
- Harvie E. Combass, Sanford, Florida 32773
"I would like to tell you how satisfied I am with your business.......
When I got home from work on Tuesday the items were on my front step. I had a great day at work but this was
the frosting on the cake. Thank you."
- Peter Delegeane, Tracy, California 95376-8307
"Thanks for keeping us informed and 'exceeding your own expectations.'"
- Larry L. Loomis, Lincoln, Nebraska 68502-5205
"You're a life saver! I've been searching for weeks for the item found on your site. It was a pleasure to do business with you and should the need arise you can be sure I'll be looking you up."
- Fletch Marron Sr, New Berlin, New York 13411-3032
"Extremely clear. Thanks! Your toilet seat display was very detailed. Pictures, diagrams and measurements assured me that I was getting exactly what I needed. And I am thrilled to get it. Your directions for ordering also assured me that I was ordering correctly. You are doing a great job and I will tell others about you... And again, thanks for your service, for your organized and thorough presentation of what you offer, and for your guidance in my decision choice. I am so satisfied with my purchase."
- Eleanor Rupp, Bluefield, West Virginia 24701-4454
"You guys are awesome! Good products, good prices and excellent customer service. Thank you! You are the best online plumbing supplier I have found, and I did A LOT of research and tried several other online companies before finding you."
- Al Semas, Benicia, California 94510-3439
"Thanks for providing a well managed and honest online plumbing supply company."
- Gillian Rutter, Cupertino, California 95014-1163
"Thank you for being such a wonderful, professional business....I couldn't have asked for better service."
- Jerry Dewberry, Pensacola, Florida 32526-4351
"...kudos to you and your staff for excellent customer service as well as a fine product...I also will tell
people about your org -- it's rare today to find someone that does what they say they'll do...Keep up the good work."
- Michael Holloway, Richmond, Virginia
"Thanks so much for the great service!"
- Dave Portocarrero, Hampont Bays, New York 11946-1130
"I will bookmark this page for future use. The level of service is outstanding, a five star for sure!!!"
- Marie Gutzman, Ridgecrest, California 93555
"Thank you for the efficient customer service!"
- Kristopher Sanderson, Macon, Georgia 31206
"...you guys are awesome!!!....Everyone bent over backwards to assist me in getting one of our customers taken care of immediately; it's great to find another
company that takes customer service as seriously as we do!"
- Cheryl Moreno, Scottsdale, Arizona 85260
"You guys are great.....Thanks for just existing!."
- "Happy", Elm Beach, New York
"Your website was extremely informative and helpful, especially for such a small order from single person. You are a definite KEEPER!! I was, and still am, very pleased with your assistance solving a 50 year old problem for me."
- David Werlein, Brewster, Washington 98812-9613
"...have been a wonderful experience and absolutely I would think of utilizing your services in the future. As a matter of fact I have
touted your services to other contractor friends. All the best."
- Jim Kelleher, Philadelphia, Pennsylvania 19106-3727
"...I am so pleased....If anyone needs a certain plumbing thingy, I will definitely refer your site, Thanks again for being on line!"
- Cheryll Williams, Columbus, Ohio 43224-3905
"...my total satisfaction with all is absolutely great! Any future needs with regards to plumbing will be directed to you. Thank you for your
help and assistance. Greatly appreciated!...Thanks again for all your help and all goes well with your company."
- Vickie Plue, Columbia, Missouri 65201-3538
"...I wish to state that I was very pleased with your service....Your email feedback was prompt, the order arrived within a few days, and
the shipping charge was less than I probably would have paid in gas trying to find the part at a local store. I will definitely be back for any future plumbing needs."
- Jeff D., Silver Springs, Maryland 20901-1636
"...thanks for the quick service, the easy to navigate website, and the professionally done follow-up
email notification. You guys have really got your stuff together."
- Hal Truschke, San Diego, California 92117-2547
"...Keep up the great work..."
- Steve Stahlman, Marion, Indiana 46953-5068
"I appreciate your site and being able to find the size I needed in a tub overflow that the box stores don't carry. As I was searching (your) website for tub overflows, there were some where I could click on the picture of the pipe and it would take me to a sketch showing all the dimensions of the pipe... which was very helpful. I swear I haven't had a company this engaged in a long time... YOU ALL ARE SUPER DEE DUPER!"
- Kelly Epperson, Hannibal, Missouri 63401-2532
"Our thanks to you for the prompt, courteous & efficient manner in which you handled our order. You did live up to your
goal of 'underpromise and overperform'."
- Elmer L. & Nancy Meyers, Lorain, Ohio 44052-2424
"...Thank you very much for the wonderful service."
- Richard Bicknell, Sherman Oaks, California 91401-5100
"...thank you for such excellent service."
- Stuart E. Gross, Albuquerque, New Mexico 87102-2045
"Great response and shipping time."
- Steve Smyser, Kirklin, Indiana 46050
"Thanks for the excellent service!!"
- Martha Dahlman, Sterling, Virginia 20165-7472
"...Fast service, Great service. I'll no doubt be doing business with you again. Thank you!"
- William DeHollander, Ellensburg, Washington 98926-3162
"You guys are awesome!!!! Thanks for the great service!"
- Al Barragan, Fremont, California 94538-2533
"WOW!! Your company is FAST!!!...If anyone calls me, they will hear nothing but praise for your company. With the service that I received, your company
has a very bright future."
- Bill Magrath, Reno, Nevada
"Great job and thank you."
- Kevin Dale, Cheektowaga (suburb of Buffalo), New York 14225-4308
"Thank you so very much for all your help...I have not had good luck with other online companies, but your team has been wonderful!!!
...Your staff was wonderful...I too am in a customer position service position in my work. It is not always easy to please the customer, and follow
guidelines required....Your staff did both. I have already told friends about your website...Until the next order..."
- Charlinda Moore, Bolckow, Missouri 64427
"Great service, quality merchandise, GREAT prices... I look forward to doing more business with your company."
- Marc Rush, Ely, Iowa 52227-9675
"I was really impressed by your great service and attention to detail. Thank you so much!...My compliments to you and your company again -
I'll be sure to spread the word."
- Mike Yamamoto, Honolulu, Hawaii 96822-1316
"Thanks for the great water softener. It wasn't hard to install & now we have beautifully soft water."
- Holt Mebane, San Diego, California 92131-2208
"Just a note to thank you for such good service....You did overperform!."
- Carolyn Reichmuth, Lodi, California 95240-0510
"We were pleased with the prompt filling and delivery of our order. We are very satisfied with the service received from your company."
- The Derras, Malin, Oregon 97632-9740
"I just wanted to write and thank you for your prompt and efficient service...Thank you, again, for your great service."
- Patricia A. Plaskett, Wilmington, North Carolina 28409-2924
"Thank you for your time and cooperation. On behalf of my son and myself, we are very glad we found you."
- Betty Buckless, Chestertown, Maryland 21015
"Thank you for your attention to my order. It is refreshing to receive such good service."
- Leroy Troyer, South Bend, Indiana 46614
"Thanks for the GREAT service."
- John Brennan, Lakewood, Ohio 44107-1147
"Thanks a bunch. It appears you guys are serious about customer satisfaction."
- Cheryle E., Birmingham, Alabama 35235
"... and you have some things not even available in the big city of New York... nice site..."
- E. Gloeggler, Long Beach, New York
"...I would judge the overall experience to be excellent - and have already recommended you to several of our neighbors..."
- Burt A., Yorba Linda, California
"I really appreciate the way you guys do business, and I have already been able to post a good word
for you on the brewer's BBS in response to a query as to whether anyone knew of you. By the way,
another poster also had good things to say about your organization."
- Kevin V., Santa Rosa, California 95405
"...I want to thank you for that extra service which shows me that you indeed 'walk the talk'!...You are truly
a company that delivers on promises. Thanks for being there for me!"
- David T., Wayland, Michigan 49348-1474
"...I was very delighted by your email notification that they had shipped and what the tracking number was.
Again, thanks for the excellent service."
- Kirk E. Werner, Duvall, Washington 98019
"Excellent web site and products. Simplified ordering a big plus for repeat business."
- John Blackwell, Hernando, Mississippi 38632
"Love your website. Thanks for your great descriptions, pictures, products and prices. I'll be back and will recommend your company to my friends and associates."
- Laurie Vondung, Conway, Massachusetts 01341-9670
"Your customer service is top notch. The reps are knowledgeable and answered all questions promptly. The part breakdowns on the website made the process easy and clear."
- Jon Slott, Plano, Texas 75023
"I sincerely appreciate the effort. With this excellent service, we will certainly be ordering from you again. Thanks again."
- Wayne Connell, Bellevue, Washington 98004
"You are fantastic."
- Arnold Spinelli, Kansas City, Missouri 64118
"My local supplier told me it would take from 10 days to two weeks for them to order it. This was just unacceptable
to me so I went to the Internet to find it and came up with you... it was a great experience dealing with you and your co. over the Internet.
Your web page is fantastic and informative as well as easy to use as I'm just a beginner with this type of thing but I can see it's a beginning of things to come."
- Bill J., Massachusetts
"Thank you, I appreciate your quick shipment. Also, of all the plumbing sites I visited online, in addition to being competitively priced, yours was the most informative with spec sheets, etc. That is the major reason I chose your store...I will have additional plumbing needs in the near future and will contact your company again."
- Terry Wiley, Houston, Texas 77090