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 "When should I change my filter?"
 It really depends on your water and usage. According to the manufacturer, these filters should work for 3-6 months. Carbon filters absorb chemicals like a sponge, and once saturated the carbon can no longer absorb any more chemicals and must be disposed of. If you're using a low micron rated filter, such as the WLC-R or W.5CB, which are rated at .5 microns, the quicker the filter will become clogged and flow will be reduced, and the cartridge will need to be replaced more often.
"What is a micron rating?"
The average size of the openings between pieces of the filter media are represented in microns. For example, a 40-micron filter has larger openings than a 5-micron filter. Consequently, the 40-micron filter element will let larger particles pass through the filter than the 5-micron element. As a general rule, the smaller micron rating for a filter is better, but as with most everything, there is a trade-off. Flow capability usually drops off as the micron rating gets smaller.
"I just installed a new filter cartridge and my water is cloudy/white, why?"
After you install a new filter (this is the case with any/all brands of filter cartridges) you should run it for a few minutes. Generally cloudy or white water indicates air in the line and this is natural and normal with the replacement of a cartridge. Air will enter in the housing, lines and cartridge. Just run the water for a few (up to 5) minutes and the cloudy conditions will go away (unless you have VERY cold water in which case it could be the oxygen in the water that's making the water look cloudy). It is always a good idea to run the water free flowing for a few minutes after installing any brand or type of new filter cartridge. Also, when you're using drinking-water filter cartridges that contain carbon, it is recommended that you
run the faucet tap for at least 20 seconds prior to each use to flush very fine black carbon powder that may be present.
"Other under counter water filter systems only have one water supply line, this one has three, why?"
The three lines work as follows (see installation diagram): the green line supplies water to the filter faucet; the dark blue line supplies water from the faucet to the filter housing, and the light blue line supplies filtered water to the spout. Having three lines removes constant pressure from the filter cartridge housing when not in use (there's only pressure on the water filter when someone opens the valve on the butler faucet). This helps to extend the life of the filter housing (fittings) and makes it easier to change the filter cartridge.
"My city water tastes like it has a lot of chlorine in it. Will this water filter help reduce the amount of chlorine, and will it help make my water taste better?"
This water filter system is great for city water that has high levels of chlorine or other pre-treated water. It provides good tasting water without the need for bottled water, which saves you money and reduces the amount of waste going to landfills. This filter system is not a complete water treatment filtration system; some water ailments require a certified water quality specialist to treat the water and when in doubt, please contact a professional.
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