Ultraviolet Water Purification Systems

Q. "I just installed this awesome UV filter system and my water is cloudy/white, why?"
A. After you install a new filter (this is the case with any/all brands of filter cartridges) you should run it for a few minutes. Generally cloudy or white water indicates air in the line and this is natural and normal with a replacement of a cartridge. Air will enter in the housing, lines and cartridge. Just run the water for a few minutes and the cloudy conditions will go away (unless you have VERY cold water in which case it is the oxygen in the water that could be making the water look cloudy). It is always a good idea to run the water free flowing for a few minutes after installing any brand or type of new filter cartridge.

Q. "Do these units constantly draw power?"
A. No, these water purifying systems only draw power when water is diverted to them. They automatically turn off after the water is turned off.

Q. "How long do I have to wait for my water to be purified?"
A. The delay between when you turn on your faucet to when the purification process finishes is a few seconds. The only "waiting" you need to do is allow time for the water to get from your faucet to the unit, and back out. The water does not need to sit in a sump for an extended period of time.

Q. "Do you offer any other UV water filters?"
A. Yes, we offer countertop, whole house, and heavy duty commercial UV water filter systems.

Q. "What is a micron rating?"
A. The average size of the openings between pieces of the filter media are represented in microns. For example, a 40-micron filter has larger openings than a 5-micron filter. Consequently, the 40-micron filter element will let larger particles pass through the filter than the 5-micron element.

As a general rule, the smaller micron rating for a filter is better, but as with most everything, there is a trade-off. Flow capability usually drops off as the micron rating gets smaller. To overcome this, low micron-rating filters must have larger elements to keep from sacrificing precious flow.

Q. "When should I change the carbon filter?"
A. The manufacturer recommends that you replace the carbon filter every 6 months (or about every 500 gallons) for peak performance. Carbon filters absorb chemicals like a sponge, and once saturated the carbon can no longer absorb any more chemicals and must be changed. Also if you have a noticeable drop in outlet flow or change in taste or odor, you should change your filter even if it is sooner than the recommended 6 months or 500 gallons.