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Simple, straightforward and low shipping rates for these pipe freezing kit.
Q. "If I receive a defective unit, can I return it?"
A. Before attempting to return this unit, please contact General Wire Spring Co. at the toll free number on the back of the instruction manual.
Q. "My kit is not freezing the pipe. What could be wrong?"
A. The water may still be moving through the pipe. Check for any open or leaking faucets as well as an auxiliary pump that may be circulating the water in the system. Also, check for any sources of heat that could be preventing the water from freezing.
Q. "The CO2 is not flowing to the freeze fitting. Why?"
A. The tee that attaches to the CO2 bottle has a stone filter. If it has been exposed to moisture, it can freeze at the filter, thus preventing the CO2 from flowing. Turn off the CO2 bottle and remove the tee and allow it to dry. Then repeat the process. Do not blow through the tee because your breath contains moisture, and will require time for the tee to dry.
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