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"I am thoroughly impressed with your operation. Your site was easy to use and informative. Your ordering process was simple and secure. The order was easy to track and follow-up e-mails were excellent. The product arrived as promised and in excellent condition....I will eagerly check your site for all of my plumbing needs from now on! It is not often that I am so impressed that I take the time to send praise. You earned it.....You guys run a great operation and I think other customers should know about it....Keep up the good work."
- Kurt Welday Jr., Hartsville, South Carolina 29550-5420
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Q. "What is radon and how does the deluxe basin prevent it?"
A. Radon is a gas that originates from a natural radioactive decay or breakdown of uranium in water, soil or rock that can get into the air you breathe. Radon can be found all over the U.S. and can get into any type of building. Radon is a health hazard and exposure to radon in homes is estimated to be responsible for approximately 20,000 lung cancer deaths each year. Radon can enter buildings through cracks in solid floors, cracks in walls, construction joints, air gaps in suspended floors, or around service pipes, and the water supply. Since you can't see, smell or taste radon, testing for radon is the only way to know for sure if your household is at risk from radon. The "deluxe basin" is designed to allow radon gas in the water to escape through the vent piping out to the open atmosphere and not through the sealed basin into your building.
Q. "What is a vortex impeller and what does it do?"
A.A vortex impeller is engineered to prevent the pump from clogging and helps push debris through the pump better than propeller type impellers. Below is an example of a vortex impeller.
Q. "How does a 3/16" vent hole drilled into the discharge tube keep the pump from being air locked?"
A. When a check valve is installed on the discharge pipe, air can be trapped under or behind the check valve. This trapped air blocks the pipe and when the pump turns on prevents water from pushing beyond the trapped air causing the pump to "air lock." If a pump becomes air locked it will continue to run but not push water, causing the pump to eventually burn out. The 3/16" vent hole also known as an air bleed allows the air to escape into the basin to prevent the pump from burning out. The vent hole is normally drilled a few inches above the pumps "on" level in the discharge pipe located in the basin between the pump and the check valve.
Q. "What does it mean when it states the pump shut-off head is 19 feet, 3 inches?"
A.It means the pump will not move water beyond that height. If you put a pipe at 19 feet, 3 inches straight up from the pump, water will just stay at that height in the pipe, even though the pump continues to operate. If you were to put a pipe 19 feet 2 inches high straight up from the pump, the pump would push the water to trickle over and out of the pipe.
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