Contact Us - Email, Phone, Address, Price Quotes

Email Customer Service

Comments, questions, or just want to send a quick note?

Please email us at sales2012@plumbingsupply.com - (please no attachments, as we filter all of our email)

We prioritize our emails and so if your email is related to an order, or shipment, we will reply very fast. Orders and questions related to a current order/shipment get first priority. We answer all other email questions within 4 business hours of our normal operating hours.

While we would love for you to be able to send us attachments, we simply must protect all customer data, orders, and our computers from viruses and worms. So please know that we filter our mail and do not receive any attachments.

One thing that we would like to express, is that your email address will not be sold nor given to any other companies.

Please note: ISPs (Internet service providers) may block our emails to you. To name a few, AOL, EarthLink, RoadRunner, DirecWay and Comcast have blocked our emails in the past. If you do not hear back from us within 4-24 business hours, please email us with an alternative contact information.

Email: Management

If you have suggestions on how we can improve, have ideas for other products, wish to have us distribute your plumbing related products, or have a comment about our business (or have a problem that our sales department isn't taking care of as fast as you feel that they should), then please email our management (please do not send attachments with your email to them as they do not look at attachments).

Should our server (site) be down (less than a 1/10th of 1% chance), or our e-mail bounces (less than 1% chance) then please email our management. Our server is very dependable and is "up" over 99.9% of the time but with those statistics it means that we (just like AOL, Yahoo, E-Trade and so on) can be "down" sometimes (less than 1/2 day per year on average).

Phone Numbers

Customer Service: 530-891-6428 (hours open)
Message phone and fax numbers:
24 hour message phone: 530-891-1556
24 hour fax number: 530-891-0654 or 530-891-8521

Mailing address:

PlumbingSupply.com
994 E 20th St
Chico, CA 95928

Price Quotes

Need a price quote on a product that we don't list?

Our priorities are serving customers that have already placed an order with us. We respond very fast to current orders, pending orders, order questions, etc., but price quotes (especially those that are extremely large) can take extra time to complete as we need to research your quote request (which can involve contacting multiple vendors and verifying information such as availability and lead times).

To request a price quote, please fill out our easy-to-use online form.

Other Helpful Information

Need plumbing advice or have a water problem that you can't find an answer to on any of our 2,900+ pages?

We cannot give answers to specific water problems due to complexity, liability, and time constraints. We have FAQ's on most of our water related products pages, and also are one of the sponsors of Plbg.com where people go to get and give plumbing advice. If you are looking for the address of a specific manufacturer please go to PlumbingNet.com.

Customer Testimonials:

"I am extremely impressed with your superior customer focus and service!...I work in management for a large US retailer and only wish we had this sense of urgency, follow-up and follow-thru as you do! Many organizations claim and attempt to under promise and over deliver, you do this remarkably well!"
- Tom Arndts, Albion, Michigan 49224-1805

"Your service is first class from the order taking, to the shipping, and the merchandise......It is a pleasure to do business with professionals like those at PlumbingSupply.com. ....I'm happy to share with others that they can expect top quality and top service when they do business with PlumbingSupply.com."
- Kitty A. Dugan, Financial Advisor, 1st Global Capital Corp., Barrows Wealth Management, Chambersburg, Pennsylvania 17201

"Your company is TOTALLY UNBELIEVABLE!!!! ....We originally ordered from you because the price was way, way lower than anyone else we could find. Now we will also add SUPERIOR SERVICE to that, You are fantastic!!!!!.....Your company is awesome!!! Every time I walk into our main bathroom and notice the part that I received from you, I am amazed once again about your outstanding service! It is so reassuring to know that there are still companies who actually do what they promise and who put the customer first! Thanks again for your terrific prices, quality, and service!"
- Cynthia Ackerman, Galt, California 95632

Please note that every customer testimonial shown on our pages has given us written permission to quote them. Our customer's privacy is very important to us so we will never give, share or sell contact information or e-mail addresses to anyone!

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One of many great quotes you'll find on our web site:
One and the same thing can at the same time be good, bad, and indifferent, e.g., music is good to the melancholy, bad to those who mourn, and neither good nor bad to the deaf.
- Baruch Benedict de Spinoza

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