Q. "Do you sell any showerheads that completely shut off water flow?"
A. No, and we are not aware of any showerheads that have the ability to completely stop water flow. With your shower valve still open and the showerhead completely closed, it is possible for hot water to force itself into the cold water line. Once the showerhead is opened again, only hot water flows for a moment, creating a risk of scalding. Showerheads are normally manufactured to dribble a small amount and prevent this from occurring.
Q. "Why can't I buy a showerhead that puts out more water?"
A. It is now a federal law that all showerheads sold in the United States must be low-flow.
Q. "Does the showerhead I ordered swivel, or do I need an additional part for it to do so?"
A. It is rare for a showerhead not to have a swivel feature unless its position adjustment is in the shower arm or it is a "flat" model that is meant to be installed parallel to the floor. With the exception of those mentioned, some industrial models and most handshowers, standard-style showerheads generally come with a built-in swivel feature.
Q. "How can I prevent my children from getting scalded in the shower?"
A. We sell numerous scald-guard protection products. See our scald-guard page.
Q. "I ordered a Delta shower component and received an Alsons part. I believe I was shipped the wrong product?
A. If the part numbers on the Alsons box are the same number as the Delta number, or the product looks like the item you ordered then you received the correct item. The Masco Corporation owns the Delta Faucet Company and acquired the Alsons Corporation in 1987. On December 31, 2011, the Masco Corporation integrated the Alsons brand products into the Delta Faucet Company, so you could receive a Delta part in an Alsons labeled carton.
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