Q. "What is the difference between a one-piece and a two-piece toilet?"
A. Two piece toilets have a separate tank and bowl, while one-piece designs have a single, integrated tank and bowl design. One-piece toilet designs are more popular for upscale residential installations.

Q. "What is Toto's SanaGloss?"
A. SanaGloss is a toilet glazing that helps keep the toilet bowl clean for a lifetime. SanaGloss glazing seals the toilet bowl with an ionized barrier, creating a super smooth surface. This non-porous surface helps prevent particles from adhering to ceramic, while the catalyzed ion barrier actually repels particles away.

Q. "What is a Washlet?"
A. A Washlet is a toilet seat with warm water, bidet style washing. It is a replacement toilet seat, and can be installed on a new or existing toilet, the same as any regular toilet seat. A Washlet will typically have additional functions and features, depending on the model and price range.

Q. "For the Neorest toilet, how long can I use the Washlet before running out of warm water?"
A. The Neorest uses an instantaneous water heater to provide endless warm water.

Q. "If I buy the Neorest toilet, what happens if there is a power outage and I have no electricity?"
A. The Neorest has a MANUAL OVERRIDE flush.

Q. "Can I turn off the Washlet functions on the Neorest toilet if I don't want to use it?"
A. Yes, there is a Washlet shut-off, located on the left hand side of the casing.

Q. "What is the flushing performance like for the Neorest Cyclone Flushing System?"
A. The "Cyclone" Siphon Jet flush has the equivalent strength of Power Gravity.

Q. "Can I install a Neorest on my existing plumbing?"
A. Yes, as long as you have a 12" Rough-in and your water supply is located approximately 11" off-center.

Q. "Does the Neorest work with a 10" or 14" rough-in?"
A. No, not yet.

Q. "Do I need special plumbing/wiring to use the Neorest?"
A. No, the water supply connection is standard 1/2 inch, and the unit plugs into a standard 120 Volt AC (GFCI (fused)) outlet.

Q. "We have the Neorest installed in our summer home. How do we WINTERIZE it?
A. Turn off the water supply and drain the Washlet. The siphon jet supply line is insulated, but a small amount of antifreeze may be added to the bowl to prevent freezing.

Q. "Why are toilet seats non-returnable?"
A. It is very important for us to be able to promise a brand-new, unused seat to each customer, and if we were to allow returns of toilet seats we simply would not be able to make that promise to every customer. That being said, we strongly recommend checking the color and size of the seat received before removing from the bag to make sure your seat is correct, as for hygiene reasons we cannot allow the return of toilet seats.

Q. "When I received my toilet seat, the manufacturer's box was not sealed and had already been opened. Did you send me a seat that was returned to you by a previous customer?"
A. The seat you received was brand new and unused by anyone before you. When we receive a shipment of seats from our supplier into our warehouse, their boxes are often opened for inspection to make sure the seats are not damaged; we also inspect the seats before we ship them to you, to make sure they're correct and in good condition.

Q. "When I flush my toilet the fill valve does not start refilling until most of the water has drained from the tank. Why does this happen?"
A. With a Korky toilet valve, standard on Toto toilets, you'll eventually have a situation where you flush the toilet, and it takes a few seconds, sometimes ten or more, before the valve will begin refilling the tank. The most common cause is the chamber that contains the float has a small ball valve at its bottom, and this must empty the float chamber in order for the float to drop and open the fill valve. This ball valve may become clogged from residue and open completely, giving a slow response in refilling the tank. To clean the ball, turn off the water to the toilet and flush the tank. Then remove the float chamber cover and then the float by gently squeezing its arms at the top of the fill valve. Using a semi-stiff paint brush and a few glasses of water, clean the ball and seat at the bottom of the float chamber. Replace the float and cover, turn the water on and you're ready to go.

Q. "Will this toilet meet my town's high efficiency toilet laws?"
A. While we do make an effort to be aware of upcoming plumbing-related legislation, we simply cannot keep up with all the plumbing-related legislation for all municipalities. As part of the selection process for new fixtures, we highly recommend contacting your local code enforcement agencies for the latest plumbing fixture requirements. This will help you select the correct fixtures for your home or business, and will also help avoid nasty surprises should your project require a permit or inspection. If working with a plumber, confirm he or she is well aware of current legislation in your area, too.