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Q. "How do I clean my new seat, and what products should I avoid?"
A. Most manufacturers (and the manufacturer of the seats we offer) recommend a light solution of mild soap and water. Products like pine oils, essential oils, chlorine, acid, scouring powders, detergents, disinfectants, bleach, or products in aerosol cans should never be used as they can damage the finish and color of the seat. Also, as scouring pads can scratch the seat, they should not be used. It is our recommendation to always follow the manufacturers suggested cleaning methods to maintain the seats.
Q. "How do I determine whether I have a round or elongated seat?"
A. While the round front is the more popular of the two, elongated seats are fairly common. A round front seat will measure approximately 16.5" from the back of the seat at the center of the mounting bolts to the end of the seat, and usually has a width of about 14". An elongated seat is more oval shaped (hence the name), and measures approximately 18.5" from the center of the back of the seat (centered between the bolts) to the end of the seat. These measurements are approximate, as most manufacturers will make theirs slightly different from others. The most important measurement you will need to take into consideration is the bolt spread.
Q. "Which material do you feel makes a better seat, plastic or wood?"
A. Today's molded or pressed wood seats are well-made. Wood seats tend to not "wiggle" much, and should last 5 - 20 years (depending on usage and cleaning methods). If you drop the seat's lid (cover) a lot, the paint can (and usually does) wear off. Plastic seats come in many grades and thicknesses; the lower priced ones, which tend to "wiggle" and move around while you are sitting on them, and the quality, thick plastic toilet seats. The plastic seats are the same color throughout and so will hide scratches better than the wood seats. They are worth the price, as they will last a long time. So, in summary, it is really up to personal preference as to whether the plastic or wood seats are better.
Q. "The toilet seat controversy - should the toilet seat be left up or down when not in use?"
A.This one is obviously for each person to decide on their own, but we feel that it is much more aesthetically pleasing to have the lid and the cover down when not in use. There's also a case to be made for the sanitary aspects in that there's going to be less water splashing when you close the lid and cover before flushing.
Q. "Why are toilet seats non-returnable?"
A. It is very important for us to be able to promise a brand-new, unused seat to each customer, and if we were to allow returns of toilet seats we simply would not be able to make that promise to every customer. That being said, we strongly recommend checking the color and size of the seat received before removing from the bag to make sure your seat is correct, as for hygiene reasons we cannot allow the return of toilet seats.
Q. "When I received my toilet seat, the manufacturer's box was not sealed and had already been opened. Did you send me a seat that was returned to you by a previous customer?"
A. No, the seat you received was brand new and unused by anyone before you. When we receive a shipment of seats from our supplier into our warehouse, their boxes are often opened for inspection to make sure the seats are not damaged; we also inspect the seats before we ship them to you, to make sure they're correct and in good condition.
Q. "Why do public toilet seats have a split front?"
A. This is a very good question. Toilet seats with a "split front" are called "open front" seats. These open front toilet seats provide a more sanitary condition (by having less surface area) and are molded to provide a greater sense of comfort than their residential closed-front cousins. The reason that the open front toilet seats are so widely used in the U.S. is due to section 409.2.2 of the Uniform Plumbing Code. The Uniform Plumbing Code is written and maintained by the International Association of Plumbing and Mechanical Officials. The code has been adapted into law, in whole or part, by most of the United States.
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