Q. "Which material do you feel makes a better seat, plastic or wood?"
A. The (pressed) wood seats that are manufactured today are generally well made. Wood seats don't tend to "wiggle" much and should last 5 - 20 years (depends on usage and cleaning methods). If you drop the seat's lid (cover) a lot, the paint will wear off. Plastic seats come in many grades and thicknesses. The lower priced ones tend to "wiggle" and move around while you are sitting on them. We suggest that "if" you are going to buy a plastic seat that you pay extra and get a thick seat. The paint won't wear off and a good quality, thick plastic toilet seat can't be beat. They are more expensive but worth the price.

Q. "Are all of these seats made by the original manufacturers of the toilets?"
A. Many toilet manufacturers put their name on the seats that came with or were recommended for their toilets, but the seats were produced for them by another manufacturer. The same is true for most replacements manufactured today. Some of the replacements we offer are made for a specific toilet, but are not made by the manufacturer of the toilet. Note that there are many obsolete toilets still in use today, but those models haven't been manufactured for many years. For example, the Case Model 1000 (round front) was first manufactured in 1950, and their Model 1100 (elongated front) was first produced in October of 1952. Many are still in use in homes all over the country even though they haven't been in production for many, many years. The Case replacement seats we offer for these models (Case 1000, 3000 and 1100) will fit these Case toilets. But please note that they are the only Case seats we offer and they will only work with the noted Case models. If you are purchasing a Case replacement seat, please be sure that you measure your seat and compare to the listed dimensions. The Model 1000, for example, is for the round front and the 1100 is for the elongated. The pictures that are used to show the dimensions appear to be the same. Please refer to the dimensions depicted rather than to the picture.

Q. "Why are toilet seats non-returnable?"
A. It is very important for us to be able to promise a brand-new, unused seat to each customer, and if we were to allow returns of toilet seats we simply would not be able to make that promise to every customer. That being said, we strongly recommend checking the color and size of the seat received before removing from the bag to make sure your seat is correct, as for hygiene reasons we cannot allow the return of toilet seats.

Q. "When I received my toilet seat, the manufacturer's box was not sealed and had already been opened. Did you send me a seat that was returned to you by a previous customer?"
A. The seat you received was brand new and unused by anyone before you. When we receive a shipment of seats from our supplier into our warehouse, their boxes are often opened for inspection to make sure the seats are not damaged; we also inspect the seats before we ship them to you, to make sure they're correct and in good condition.