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Q. "For the Instant-Flow® Micro tankless water heaters, if I order one with factory preset temperature of 104 degrees, what happens after I've received the unit and realized that I want it to set at 110 degrees. Can I change the temperature then? Is that possible?"
A. No, you will not be able to change the factory preset temperature for these units. So before ordering, make sure to select one with the desired factory preset temperature. If you want to be able to change your water temperature you can order the Instant-Temp® water heaters, which allow you to adjust/change the water temperature.
Q. "Will an instantaneous water heater save me money on my utility bills?"
A. In many applications you can see a savings. There are some variables that could reduce the amount you save. One example is you will not run out of hot water, so longer showers could cut into your savings. Also, the cost of electricity, propane and natural gas in your area will affect the amount of money saved. The higher the cost for the energy type used to heat your water, the quicker you can recover the higher initial cost of installing a tankless versus tank style water heater.
Tankless water heaters have their place. They're not "the answer" to every hot water need, but if they're used correctly they can be the solution to many of them.
Q. "How come there is not a factory preset temperature with the Instant-Flow® SR models?"
A. The temperature you get from the units are going to depend on the model ordered and the incoming water temperature.
Q. "Your products specify the 'temp. rise' based on the gpm flow; what do you mean by this?"
A. Temperature rise is the amount the heater raises the temperature of the incoming water, based on the flow rate shown of that water. If you don't know what your incoming water temperature is, we offer a chart that shows average groundwater temperatures in the USA, or you can check with your local water district for the actual temperature in your area. Please note this can be adjusted by any sort of preheating (such as solar heaters).
Q. "How much do I need to raise my incoming ground water temperature for ____________"
A. This is a highly personal question as everyone's opinion is different. Combine that with the differences in incoming water temperatures and you have a different answer for each installation. However, a lot of studies have been done on what people (on average) find comfortable, so we can give you some very general numbers to help you narrow the possibilities. These studies have shown that most people are comfortable washing their hands at near body temperature and find showers comfortable at 95°F to 105°F, depending on whether they prefer cool or hot showers. Nearly everyone agrees that 57°F is too chilly for comfortable handwashing, much less showering.
Q. "What are the best reasons to install a Scale Inhibitor System?"
A. The system inhibits scale build-up and protects the piping from corrosion, which helps maintain efficiency and extends the life of the system.
Q. "Can I install this scale inhibitor upside down?"
A. This scale inhibitor can be installed in any direction with the filter pointing in any direction as long as the water flow direction is correct and the system has suitable pressure to function properly. Please note, the manufacturer recommends that the filter be supported if the Venturi tee is not installed horizontally with the filter outlet pointing downward. Also, if the Venturi tee is not installed horizontally with the filter outlet pointing downward, it may be more difficult to catch the remaining water in the line when replacing the cartridge. As always, please consult with a trusted local professional if you are at all unsure about correctly installing this scale inhibitor.
Q. "What is siliphos?"
A. Siliphos is a water treatment compound; a glass-like Polyphosphate containing Sodium, Calcium Magnesium and Silicate, formulated specifically for the treatment of water problems and to prevent the build-up of scale in plumbing. It is made from a blend of food grade organic phosphates, and has been approved by the USDA for drinking water and all food applications. It is safe for ingestion by humans, animals, and plants, and does not build up in waste water.
Q. "What does it mean to have ANSI Certification for lead free plumbing products?"
A. Laws requiring plumbing products that come in to contact with drinking water to be essentially lead-free (0.25% weighted average) have been passed in California, Louisiana, Maryland, and Vermont. In order for companies to ship these plumbing products to locations in CA, LA, MD and VT, they must be ANSI certified lead free.
Q. "What is CA AB 1953, LA Act No. 362, MD HB 372, and VT S.152 and how is this different from previous low-lead legislation?"
A. The United States Environmental Protection Agency (EPA) regulates the amount of lead in drinking water under guidelines established in the Federal Safe Drinking Water Act (passed in 1974; amended in 1988 and 1996). This Act defines "lead-free" as not more than 8% lead in pipes and fixture fittings. PLEASE NOTE: Use of the term "lead-free" varies between the new legislation in CA (AB 1953), LA ( Act No. 362), MD (HB 372), and VT (S.152), and in the current Federal Safe Drinking Water Act requirements. In the new legislation for CA, LA, MD and VT only (as of Jan 2013), it will mean 0.25% or less (weighted average). Similar national legislation is scheduled to go into effect Jan 2014.
Q. "Will the Water Heater Scale Inhibitor System change the taste or odor of water?"
A. No. The active ingredient is colorless, tasteless, and odorless when used as recommended.
Q. "How does the Water Heater Scale Inhibitor System prevent corrosion?"
A. It forms a thin protective layer on the inside of pipes and metal parts. This film or layer is microscopic in thickness and will not build up over time.
Q. "What happens if you don't change cartridges often enough on the Scale Inhibitor System?"
A. The original water condition and problem will reappear. Hardness will begin to build up again, which you want to avoid.
Q. "Is the Water Heater Scale Inhibitor System's active ingredient safe?"
A. Yes! All ingredients used are 100% pure food grade materials. They are approved by the USDA and meet purity requirements as a food additive by the World Health Organization.
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