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Q. "I noticed there are assistance levels on these products, can you tell me which number means what, etc.?"
A. The levels are....
Assistance Level 1: Minimal - I can stand up or transfer on my own, but need some support for safety. I may use a cane and/or a walker on occasion.
Assistance Level 2: Moderate - I require firm or solid support to be able to complete standing or transfers. I may use a cane and/or a walker on occasion. I occasionally use a scooter on days where I'm feeling a bit tired.
Assistance Level 3: Maximum - I am not able to perform standing and transferring without assistance. I require leaning & resting support. I depend on my walkers / wheelchair to get around.
Assistance Level 4: Powered Assistance - I require the use of a mechanical lift or powered device to safely perform transfers. I will apply most, if not all, of my body weight on the transfer aide. I use a wheelchair / scooter to get around.
Q. "Can I use the Smart Rail with my adjustable bed?"
A. The Smart Rail will fit on a standard box spring & mattress bed from a twin to a king size.
Q. "Can I put a Smart Rail on each side of my bed?"
A. Yes you can, as long as your bed is big enough to place both support rails between the box spring & mattress without overlapping.
Q. "Do I have to bolt my SuperPole to the ceiling?"
A. The heavy duty pole must be bolted to the ceiling. The basic SuperPole does not have to be bolted, but HealthCraft does suggest that if it is not bolted to the ceiling the tension be checked once a month.
Q. "What is the weight capacity of your products?"
A. Generally, the weight capacity is 300 lbs/136kg. We do have a heavy duty SuperPole available with a weight capacity of 450 lbs/205kg , and the P.T. Rail has a weight capacity of 400 lbs/181kg.
Q. "Can I use HealthCraft Products in the shower?"
A. No, they are likely to rust. HealthCraft products are not designed for direct exposure to water/moisture.
Q. "Will my SuperPole damage my stippled/textured ceiling?"
A. According to HealthCraft tests, even with repeated removal and installs, a few bits of stipple will fall to the floor but no damage will occur.
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