"Why do I need to fill out an order acknowledgement form when purchasing one of these Eemax Three Phase tankless water heater?"
The manufacturer requires us to include this form with our shipment request so that they will have verification ("proof") on-file that they manufactured and shipped the correct heater." If you are ordering a 3-phase Eemax heater, you will need to print and fill out the order acknowledgement form, and then fax or mail it to us. Eemax manufactures the 3-phase units to order, therefore, these heaters are not returnable.

"Your products specify the 'temp. rise' based on the GPM flow; what do you mean by this?"
Temperature rise is the amount the heater raises the temperature of the incoming water, based on the flow rate shown of that water.

"Why is there a 'no return' policy on three phase units"
Special 3-phase heaters are models made-to-order. Therefore, these special three phase (most residences are not wired for three phase configurations) are non returnable. If you order a 3-phase unit we will ask you to sign an acknowledgement form. The manufacture requires that this form be completed before shipping any 'Three Phase' water heater.

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