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Simple, straightforward and low shipping rates for these old fashioned basin faucets.
Q. "If my washers fail, will the manufacturer replace them?"
A. No. The replacement of washers is considered to be normal wear and tear and must be done regularly to the protect the seat. Washer deterioration is directly related to use, water quality and overtightening of the handles. The handles need only be tightened enough to stop the flow of water. If, after the leftover water in the spout has drained, the faucets continues to drip, tighten slightly until the flow stops. This will increase the life of your washers dramatically. Replacement washers are something that will need to be purchased locally as the manufacturer will not ship them as replacements. When replacing washers, it is imperative that great care be taken when removing and replacing the bonnet nuts. A soft piece of cloth needs to be used to protect the finish of the nut, and the nut should never be overtightened. It will cause the nuts to eventually crack.
Q. "What is the supercoat finish?"
A. Supercoat is a clear protective coating that eliminates the need to polish your brass hardware. Simply wipe clean with a soft cloth. Use of plumber's putty, detergents or abrasive cleansers may deteriorate the finish, otherwise it's guaranteed for 5 years from the date of purchase.
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