You reached this page for one of a number of reasons:

1. You've turned 'cookies' off on your browser. (See below for instructions on turning them back on.)
   'Cookies' must be turned on to use our shopping cart system (but we do offer MANY other ways to order from us). A 'cookie' is a small amount of information that our site sends to your browser so we can remember what items you have in your shopping cart. It consists of just an ID number and is deleted immediately upon the submission of your order (or 24 hours - whichever comes first). We don't use this information for marketing purposes, keeping track of where you've been, your name, your credit card number, or what you've purchased previously. We guarantee that we will respect your privacy. We only use it keep track of what items are currently in your cart and we delete it when you're finished.
   If you really don't want to turn 'cookies' on, then you can either email us with your order information or you go to our printable order form and print it out, fill it in and either fax it or mail it to us or read our instructions page for other ways to order form us. We want to make it as easy as possible for you to order plumbing supplies on the Internet.
2. You've used the 'Back' button on your browser and attempted to submit your order a second time.
   Once you've submitted your order, we delete the 'cookie' that keeps track of what's in your cart. At this point you need to return to our front page if you wish to purchase other products or look around some more.

Instructions for turning on cookies::

• Internet Explorer 6.0 and higher
• Click on the 'Tools' menu and select 'Internet Options'
• Click on the 'Privacy' tab
• Click on the 'Advanced' button
• Click on the 'Override automatic cookie handling' checkbox
• In the column for the 'First-party cookies' make sure either 'Accept' or 'Prompt' is selected


• Internet Explorer 5.x
• Click on the 'Tools' menu and select 'Internet Options'
• Click on the 'Security' tab
• Click on 'Custom Level'
• Scroll down to find 'Cookies'
• Click on 'Enable' to 'Allow cookies that are stored on your computer'


• Firefox 2.0 and higher
• Click on the 'Tools' menu and select 'Options'
• Click on the 'Privacy' tab
• Click on the 'Accept cookies from sites' checkbox


• Firefox 1.5.x
• Click on the 'Tools' menu and select 'Options'
• Click on the 'Privacy' tab
• Click on the 'Cookies' tab
• Click on the 'Allow sites to set cookies' checkbox


• Mozilla 1.x
• Click on the 'Tools' menu and select 'Options'
• Click on 'Cookies'
• Select 'Allow sites to set cookies


• Safari 3.0 and higher (windows)
• Click on the 'Edit' menu and select 'Preferences'
• Click on the 'Security' tab
• Under Accept Cookies, select either 'Only from site you navigate to' or 'Always'


• Safari 2.0 and higher (mac)
• Click on the 'Safari' tab in the menu bar
• Click on 'Preferences'
• Click on the 'Security' tab in the new window
• Choose either 'Only from sites you navigate to' or 'Always' in the cookies area


• Firefox 1.0 and higher (mac)
• Click on the 'Firefox' tab in the menu bar
• Click on 'Preferences'
• Click on the 'Security' tab
• Under Accept Cookies, select either 'Only from sites you navigate to' or 'Always'